Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello. I've recently bought the twin draw 9 L air fryer.. my friend told me to get it across the road he's explained how to use it and it's brilliant I should have got 1 years ago.. I can see cutting my bills down the food is more healthier and it cooked a less time.. my friend MustGo. Love to experiment and cook a lot of different things in his.. I bought my daughter one last year and she swears by it they are very good at cooking for chickens in them and she said it's cut the Bills right down... 10/10. Thanks MustGo I took me around in getting one🫠✌️”

Helpful Report

Posted 1 year ago

Hello Susan, Thanks for your kind words about your Tower Air Fryer. Our Air Fryers are certainly very popular and we appreciate your valuable order as well as your friends kind recommendation for our product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I got the tower 2 draw 9lt a week ago 6/1/23... I got the imfo from YouTube. On how to actually use it because I found the instructions a little bit complicated. I am no stranger with air fryers.. but not a double one. I've never cooked a piece of beef in my other air fryer.... but I did the other day. In the 9lt. I YouTube it to get the information on cooking a jont of Beef.🥩 I will honestly say it was the nicest piece of beef🥩 I have eating in a lot of years it was nice and juicy and succulent.. preheat first and then cook for 27 minutes... it all depends on the size of the joint I suppose ! I've definitely give this Tower 9lt. 10 out of 10.. 👍.. I'm pleased I listen to my elder sister to go out and buy One a bigger one.. Thanks Jeana 😊. MustGo”

Helpful Report

Posted 1 year ago

Hi Jeana, It was great reading about the delicious joint of beef you recently cooked in your Tower Air Fryer - sounds mouth watering !!! Thanks for choosing Tower for your purchase and indeed your 5 star comments. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I normally do not do reviews so me just writing this means I rate your customer service dept as GREAT”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave your review. Reviews are important to Tower as they ensure we can always strive to improve our products and services. It was lovely to read you feel our Customer Services Team are great !!! Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“I've received my tower airfryer today not used as yet but a friend as one n recommended me this model well packed book with it also I will let you know when used but think I'm going be very happy with this model thank you with quick delivery”

Helpful Report

Posted 1 year ago

Hi It was lovely to read your 5 star comments about the delivery experience of your Tower Air Fryer. Our courier partners work extremely hard to ensure our customers parcels are received on time and safely. Should you have any enquiries about the use of your Air Fryer please do get in touch with our Customer Services Team. Keith - Group Customer Services Manager

Posted 1 year ago

“Was provided the answer to my question promoted”

Helpful Report

Posted 1 year ago

Hi I was pleased to read your 5 star review about how our Customer Services Team here at Tower helped with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“After first use one of the silicone lugs on the rack fell off, poor design, really should do better. Otherwise works as described.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. I was sorry to learn of this issue. Rest assured your enquiry has been passed across to our Product development Team. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant Iron heats up so quick and glides through the ironing”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star comments about your Tower Iron. Your comments and indeed your valuable order are greatly appreciated. Keith - Group Customer Services Manager

Posted 1 year ago

“Recently my Tower Fryer malfunctioned and as I had registered for the 3 year guarantee I contacted your Customer Services. Kelly one of your agents contacted me and has since solved the problem….,..She was ever so helpful and as a result I now await my replacement. Many thanks to Kelly for all her help.”

Helpful Report

Posted 1 year ago

Hello Sheila, It was great to read how Kelly from our Customer Services Team helped with your recent enquiry. Here at Tower we always place the customer at the heart of everything we do and I was delighted Kelly was helpful with your enquiry. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“I really loved it but unfortunately it's stoped working iv tried to phone and carnt get through can u help”

Helpful Report

Posted 1 year ago

Hi Michele Thanks for getting in touch. I was sorry to read about the issue with your product. I have arranged for one of our Customer Services Team to contact you in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Really happy with my new air fryer only used a couple of times but the time i have saved and no doute power too”

Helpful Report

Posted 1 year ago

Hi Andrew, We were are delighted to read your 5 star review about how happy you were with your Tower Air Fryer. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“I didn’t get a recipe book with my Tower 5 in 1 Air Fryer. So I contacted Tower for one. Nicole at Tower, sent me a copy. How nice is that ! Great service from Tower !”

Helpful Report

Posted 1 year ago

Hi Jill, Thanks for your 5 star review. Whilst I was sorry to learn of the missing Recipe Book, I was delighted to read that Nicole had helped with your enquiry. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent quality. Well packed and great finish. Extended 3 year free warranty says a lot about faith in Towers product. Have yet to try although layout and displays look pretty intuitive.”

Helpful Report

Posted 1 year ago

HI Thanks for your comprehensive review about your new Tower product. Rest assured should you have any enquiries about your product our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I received a Tower Air Fryer as a Christmas gift and went online to register it for the extended warranty. Unfortunately it was over 28 days from when it was purchased to when I tried to register it. I contacted Tower and received a quick reply from Sam advising me that, as the product was a gift, that she would register it for the extended warranty. Excellent service”

Helpful Report

Posted 1 year ago

Hello Derek, Thanks for your wonderful words about Sam from our Customer Services Team here at Tower. Sam s our Customer Services Supervisor and when it comes to looking after our customers always sets the standards and leads by example. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“So good, so fast and awesomely crispy. Love it.”

Helpful Report

Posted 1 year ago

Hi Hayley Thanks for taking the time to leave your kind words about your Tower product. We were delighted to read about the positive results you are seeing. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Upgraded our small older airfryer to this and I should have done this sooner! It’s amazing! It’s the best thing I’ve bought and haven’t used my oven since! We are a family of 4 and I do everything in it! This is as good if not better as other well known brands! Highly recommend! Also glad I bought the biggest one with dual draws as works better for us!! I just need a few more trays!”

Tower 5 star review on 13th January 2023

Helpful Report

Posted 1 year ago

Hi Simone, It was wonderful to read your comments about your Tower Air Fryer. Thanks for considering Tower for your purchase - its greatly appreciated by all of us. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“NOT impressed! Never received my order & the delivery was NOT attempted 3x as advertised after contacting Tower via email! was told my item was out of stock!? how can it be out of stock when it was being delivered to me !?”

Helpful Report

Posted 1 year ago

“Parcel has gone missing, been told a replacement is being sent out as soon as stock arrives”

Helpful Report

Posted 1 year ago

Hi Gemma Thanks for your 5 star review I was sorry to learn about your delivery going astray - rest assured we will be addressing your enquiry with our courier partners. One of our Customer Services Team is contacting you very soon regarding the return to stock of your product. It only leaves me to apologise for any inconvenience. Keith - Group Customer Services Manager

Posted 1 year ago

“I’m so happy with my tower express pro So easy to use a lovely size and easy to clean”

Helpful Report

Posted 1 year ago

Hello Robb, We were pleased to read you love your Tower Express Pro Air Fryer. We hope you enjoy making loads of delicious meals in it. Thanks Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant so far ! I'm still learning how to use it but thinking of purchasing an air fryer cook book too! It made jacket potatoes lovely and crispy and cooked a lasagne in it and bacon . Even warmed up some mince pies over Christmas without them drying up . So far so good!”

Helpful Report

Posted 1 year ago

Hi It was wonderful to read about the mouth watering meals you've made in your Tower Air Fryer. Our Air Fryers are so versatile. Thanks for choosing Tower - should you have any enquiries in the future please do get in touch with our Customer Services Team who'll be happy to help. Keith - Group Customer Services Manager

Posted 1 year ago

“we had an issue with the booklet that came with the fryer. Our dogs decided to rip it up. We contacted customer services and was replied too by Megan who instantly sent an electronic copy. We then asked if there was a recipe book for our air fryer and again this was sent elctronicly by Megan. Thank you very much.”

Helpful Report

Posted 1 year ago

Hi George, I was sorry to read that your dogs had taken an interest in your Tower Air Fryer Instruction Manual !! Megan from our Customer Services Team was delighted to help with your enquiry. Take care Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews