Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,225 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've only used the air fryer twice so far but it's amazing. The food is cooked quicker and tastes alot better”

Helpful Report

Posted 1 year ago

Hi Jane, Thanks for your 5 star review for your Air Fryer. Here at Tower we are a little biased and we think our Air Fryers are amazing too !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“LED display needs to be brighter”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your valuable comments about your Tower product. Here at Tower we love hearing our customers comments and suggestions as this allows us to further improve our products and services. To understand your enquiry further one of our Customer Services Team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Great product. Sturdy and simple to use.”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable comments and indeed for choosing Tower for your purchase. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great product; simple and straightforward controls”

Helpful Report

Posted 1 year ago

Hi Dave, Thanks for your 5 star comments about your Tower product. It was great to read how simple and straightforward you found your product to use. Our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Overall pleased with my product, however, the flimsy grill at the base is really not up to standard. The 4 small rubber grips which hold it in place keep falling off when washing the grill plate, have already lost one down the plug hole! Also cannot cancel cooking time once set, can extend but not reduce cooking time.”

Helpful Report

Posted 1 year ago

Hi Pauline Thanks for your valuable comments about your Tower product. Here at Tower we always appreciate the comments and suggestions our customers make which allows us to review and wherever required improve our products. I have arranged for one of our Customer Services Team to reach out to you very soon to understand the specific nature of your comments. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Going good , looks great but unsure if it’s going to stand the test of time . Sturdy and stylish”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product Rest assured your product is supported by a warranty which can be extended free of charge Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic works like a charm”

Helpful Report

Posted 1 year ago

Hi John, It was great to read your 5 star comments about your Tower product working like a charm. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“The instruction manual really isn't very good, so pop on to YouTube and find someone who is product testing the machine. This will help you quickly familiarise yourself.with it's functions. It's a great air fryer. Ridiculously good value, that stands up to a Ninja for a fraction of the price.”

Helpful Report

Posted 1 year ago

“Love how quickly the iron heats up and, being free from the cable and base make it much lighter too. Very happy.”

Helpful Report

Posted 1 year ago

Hello Christine, It was lovely to read your 5 star comments about your cordless iron from Tower. Rest assured our Customer Services Team are always available should you require any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Quality and price is good also does everything you expect from it.”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your comments and indeed for your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Love it, it looks great in my Kitchen. The large baskets are brilliant can feed the whole family. Not much need for my oven anymore 😀”

Helpful Report

Posted 1 year ago

Hello Max, It was great to read your 5 star comments about your Tower Air Fryer. We were delighted you selected Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just used the air fryer it’s nice and big for the price I paid a bargain”

Helpful Report

Posted 1 year ago

Hello Stephen, Many thanks for your review and indeed for choosing tower for the purchase of your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I am truly overjoyed with the Vortex 4 Litre Air Fryer. It does impressive jacket potatoes with a crispy skin in no time at all. I am still getting to know the Air Fryer but would thoroughly recommend it.”

Helpful Report

Posted 1 year ago

Hi Linda, Many thanks for your kind words about your Tower Vortex Air Fryer. There's nothing better than a delicious jacket potato with crispy skin !!!! Rest assured our Customer Services Team are always on hand if you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“5 out of 5”

Helpful Report

Posted 1 year ago

Hi Andrew, Thanks for your 5 out of 5 comments about Tower. Here at Tower we love hearing from our customers - rest assured our Customer Services Team are always on hand if you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Item just as described prompt service and a good price”

Helpful Report

Posted 1 year ago

Hi Ian, Many thanks for your 5 star comments. I was delighted to read your Tower product was as expected - rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Customer services contacted me finally after 3 days (have proof of that) They Failed to assess the situation correctly. My item fan stopped working caused the item to smoke and I got a final decision the item works, just a grease build-up, that because is smoking. After explaining them it smokes like a grill, because works like a grill without the fan, they finally agreed to return it. Took too long. However I fed-up with their "item works" decision and open it to have a look inside. Found a 150C thermal fuse glued to the fan winding was tripped. After replacing the fuse item work as it should. Definitely warranty issue.”

Helpful Report

Posted 1 year ago

Hi Many thanks for leaving your comments about your recent contact with our Customer Services Team. Here at Tower we readily welcome comments and feedback from our customers as it allows us to review our products and services. Customer feedback also allows us to provide a balanced response from the organisation. Upon receipt of your initial message we did acknowledge safe receipt of your message and provided timescales as to when you could expect a response from us. In addition we did make a polite request not to send duplicate messages to us as this often hinders our effectiveness to respond to your enquiry in the shortest possible time. I can confirm we responded to your multiple messages received well within the timescale quoted. When a customer reports a fault with their product our customer service team endeavour to obtain as much information as possible to diagnose the root cause of the fault - this may involve asking the customer to send photographs or indeed return the product to ourselves for inspection. One of the requirements of our warranty scheme is to ensure your product is cleaned and maintained regularly - the photographs we received indicated this was not the case with your product. In addition you confirmed that you attempted to repair the product yourself - the warranty of your product does state that the product should not be opened for safety reasons. It only leaves me to apologise for any shortfall you have perceived in our efforts to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I will tell you how they made me unhappy. Quality of the grill plates in the air fryer model no T17088 is sub standard. The non stick coating has peeled off after use on only 3 occasions. Washing instructions followed to the letter. What a pity Tower do not have quality control by producing this simple part in the UK rather than China.”

Helpful Report

Posted 1 year ago

“Lovely style hood steam boost, very very happy”

Helpful Report

Posted 1 year ago

Hello Irene, Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to see our fantastic range of products. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“The draws are loose, screws have fallen out. It’s going rusty. We have had it around 6 months and use it 2-3 times a week. Extremely poor quality / product”

Helpful Report

Posted 1 year ago

Hi Gwyn, We were disappointed to read about the issues you have encountered with your Tower product. One of our Customer Services Team will be in contact with you very soon to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“What a beautiful and wonderful product, it’s witchcraft !!”

Helpful Report

Posted 1 year ago

Hi Chris, Thanks for your kind words and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,225 reviews