Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,225 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I happy with the air fryer works wonders”

Helpful Report

Posted 1 year ago

Hello Grace, Many thanks for your 5 star comments about your Air Fryer. here at Tower we love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I found the tower very easy to use with the preset timers and the options to easily change heat and time setting”

Helpful Report

Posted 1 year ago

Hello Mark, It was wonderful to read your kind words about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I was using my big oven to cook small things e.g. 1 jacket potato,1sausage,small meals for my granddaughter when she visited. I didn’t think it was cost effective. Bought the air fryer today and cooked my jacket potato as soon as I got it home. Turned out perfect. The basket size is ideal for me and sits on my kitchen worktop in the space made for it. So far very happy.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your fantastic comments about your Tower Airer. We were delighted to read your comments and the results you have seen. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very light and easy to use first cordless iron have changed from a Bosch steam iron with tank this new iron is just as good even better”

Helpful Report

Posted 1 year ago

Hi Pamela, Thanks for your kind words and indeed your valuable order for your Tower Cordless Iron. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Would give a 0 if I could bought the air fryer today it goes back tomorrow the draws don’t fit correctly”

Helpful Report

Posted 1 year ago

Hi It was very disappointing to read your comments about your Tower product especially as your review was the first occasion we were aware you maybe having difficulties. Our Customer Services Team are always readily available to help with any customer enquiry we receive. One of our Customer Services Leadership Team will be contacting you very soon to understand your enquiry further. In the meantime please accept my apologies for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just purchased a Deep fill sandwich maker and on trying it out. When the sandwich was done I lifted the lid up and left it open to cool. After 1 hour I realised the sandwich maker was still on. So I think that is a bad design. Other than that it a great sandwich maker.”

Helpful Report

Posted 1 year ago

Hi Francis Many thanks for taking the time to leave your valuable comments. Here at Tower we welcome our customers comments as this allows us to improve our products and services. I have arranged for one of our Customer Services Team to contact you very soon. In the meantime thanks again for your valuable feedback Regards Keith - Group Customer Services Manager

Posted 1 year ago

“My daughter bought us one and used it for the first time tonight. It was easy to use and the food cooked very evenly and was very tasty. Looking forward to baking a cake in it.”

Helpful Report

Posted 1 year ago

Hello JKS, Thanks for your kind words about your Tower product. We hope the cake baking is a huge success !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought this one as smaller than one I already have so ideal if cooking smaller quantity, having two handles is easier and not having to get the lid lined up with handle etc before locking is better.Pleased with my choice.”

Helpful Report

Posted 1 year ago

Hello Irene, Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out the fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have been very pleased with its performance, however I found one problem. The button to start it is not easy to see, and once you find it, you have to press it really hard to get it to work. And I mean HARD. This contrasts to all the other buttons that only require the lightest of touches. I wonder if this is a fault with mine only, or are they all like that. Apart from this, I am please with it.”

Helpful Report

Posted 1 year ago

Hi Alan, Many thanks for your valuable comments. Here at Tower we love hearing our customers comments and feedback as this allows us to improve the products and services we provide. Rest assured our Customer Services Team are always available should you need any assistance. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It has arrived and there is no power to it? Can't get it to turn on”

Helpful Report

Posted 1 year ago

Hi Charlotte, Thanks for your comments. It was disappointing to read your comments as this was the first occasion we were aware you were having difficulties. Our Customer Services Team are always available to help with any enquiry a customer may have. I have arranged for one of my Customer Services Team to contact you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I ordered fish suppers for a senior citizens supper night and had one left over. Normally I would put this in the food recycle bin but decided to try reheating it the next day in my new Tower Vortx airdfryer. I cooked it at 160° for 6 minutes and a further 2 minutes at 180° to crisp up the batter. It was absolutely delicious, even better than the freshly delivered! There will definitely be no more fish suppers going into my food recycle bin. I can't wait to try out more reheats and recipes. 10/10”

Helpful Report

Posted 1 year ago

Hello Teresa, Many thanks for your 10/10 comments about your Tower Air Fryer. I was delighted your Air Fryer helped reheat your fish supper. Rest assured our Customer Services Team are always available should your require any help in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant”

Helpful Report

Posted 1 year ago

Hello Thanks for your brilliant comments and for being a great customer of Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Good quality just1 point noisy”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your valuable comments. As your review was the first occasion we were made aware you may have an issue with your product I have arranged for one of my Customer Services Team to contact you to understand your comments further. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have been wanting a dual air fryer for so long and I love this one that I got”

Helpful Report

Posted 1 year ago

Hello It was wonderful to read your 5 star comments about how much you love your Tower Air Fryer. Here at Tower we love our Air Fryers too !!! Many thanks Keith - Group Customer Services Manager

Posted 1 year ago

“It was simple and straight forward to order from Tower. They have great quality goods, I've bought several over the years and have been very satisfied with them.”

Helpful Report

Posted 1 year ago

Hello Diane, It was wonderful to read how smoothly your order and delivery experience was from Tower. Thanks for being such a loyal customer of Tower over the years. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Fun happy”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments and your valuable order from Tower. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Am pleased with my plate. Steak and pittas come out lovely. Thankyou.”

Helpful Report

Posted 1 year ago

Hi Kathleen, Many thanks for your 5 star comments and indeed for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“My 3L air fryer is easy to use and turns out great results. Ideal for cooking meals for one or two people. I would have given it 5 stars as I thought it was a good buy from Argos at £50 but within days of buying it from them they reduced the price to £30 so I now feel slightly cheated!!”

Helpful Report

Posted 1 year ago

Hi Paul, Many thanks for your valuable comments about your Air Fryer purchase. I was pleased to read about the results you have seen with your Air Fryer. As with any product which is sold prices can change - so please keep an eye on our website for our range of products and special offers available. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I've only had my Tower Air fryer a few months and I don't know how I have managed without it for the last 70 years. I hope I get 70 years of use out of it. DJS”

Helpful Report

Posted 1 year ago

Hello Duncan, Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured your Air Fryer is supported by a fixed warranty scheme - so in the rare event a fault may occur please feel free to contact our Customer Services Team who will be pleased to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Airfryer worked well for 11 months then packed up. Extended warranty. I have sent all relevant photos and information as requested, but I have been trying now for over two months to get a replacement or refund. Every time I email,I get another number and go to the end of the queue. Will never buy or recommend Tower in future.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your valuable comments. Here at Tower your feedback is important to us as it allows us to review our products and services we provide. Feedback also allows us to provide a balanced response to the comments left. When a customer contacts Tower we acknowledge safe receipt of their enquiry and provide an indication of when a response will be provided. We also make a polite request not to send duplicate messages as this impacts on our effectiveness to respond in the shortest possible time. Having investigated your enquiry I can see there were duplicate messages received from yourself. I was pleased to learn one of my Leadership Team has been in contact with you in a bid to resolve your enquiry. It only leaves me to apologise for any perceived shortfall in the service we have provided. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,225 reviews