Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,236 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love these it’s amazing really cleans the windows and even glass just wish it was in a different colour”

Helpful Report

Posted 2 years ago

Hi Amber, Many thanks for your 5-star review - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with my air fryer and accessories making good meals”

Helpful Report

Posted 2 years ago

Hi Michael, We were delighted to read about your experience with your AirFryer. Enjoy those meals. Keith - Group Customer Services Manager

Posted 2 years ago

“My son has a pizza oven, which impressed me, so I bought a similar model.”

Helpful Report

Posted 2 years ago

Hi Roger, We were delighted to read about your recent purchase. Thanks for choosing Tower for your Pizza Oven. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Still waiting for the shelves to arrive that were not in box been waiting a week and no contact”

Helpful Report

Posted 2 years ago

Hi Debra, Thanks for your review of your BBQ. I was sorry to read of the missing parts as well as the delays you have encountered. Having investigated your enquiry I have arranged for one of my Customer Service Specialists to contact you with a resolution. It only leaves me to personally apologise for the inconvenience you have experienced. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Product fine, paid for next day delivery but never got next day.”

Helpful Report

Posted 2 years ago

Hi Stephen, Thanks for your review regarding your recent order experience. I was sorry to read your comments. One of my Customer Services Team will be in touch within the next 24 hours to address your comments and resolve your enquiry. It only leaves me to apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery timescales incorrect, leading customers to believe they are receiving free next day delivery when this is not the case! Customer service (both telephone and email) is also appalling with incorrect information and zero assistance being provided by both. Avoid at all costs.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your review regarding your recent experience. I was sorry to read your comments on our website as well as Trustpilot. Having had the opportunity to personally investigate your enquiry I can confirm two key events occurred Your order was placed over a weekend meaning next day delivery occurs on a Tuesday. However, the delay was compounded by a failure on the part of our specialist courier partners who are approved to deliver bladed items not collecting your parcel on time. Rest assured we hold close relationships with our courier partners and your issue will be addressed at our next service review. I was delighted however to learn that after one of my Customer Services Team contacted you that you are more than happy to accept your delivery. Once again please accept my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good product and customer service prompt to respond to request.”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about Tower Customer Services and the speed at which we answered your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a Warmlite electric stove heater new (bought originally through e-bay) in a charity shop and discovered that the feet were missing. Not located in the shop so I contacted Tower to see if they could supply the missing feet. After only 24 hours they replied that they could supply those and have sent them on to me. Great thoughtful and rapid service on items not bought directly from them. Well done Tower”

Helpful Report

Posted 2 years ago

Hi Evie I was delighted to read your 5-star review about how our Customer Services Team assisted with your recent enquiry. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Heater great value”

Helpful Report

Posted 2 years ago

Hi Rod Thanks for choosing Tower for your recent purchase. We hope you visit our store front again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Been waiting over 2 weeks for my order,not having a good respose from customer service”

Helpful Report

Posted 2 years ago

Hi Shirley, Thanks for your comments regarding the issue you have experienced with the delivery of your parcel. Let me offer my sincere apologies for the inconvenience caused. Having had the opportunity to understand your issue I can confirm there was a problem transferring your parcel across to our courier partners. These issues are very rare. One of my Management Team Samantha has picked up your enquiry and has been in touch with options available to resolve your issue. Once again please accept my apologies. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Ive got a tower airfyer and the timer knob broke off I got in touch with tower about a replacement and within 2 days they got back intouch ,and now a replacement knob is on its way really happy about the level of customer service would defo buy from tower again”

Helpful Report

Posted 2 years ago

Hi Max, I was delighted to read your kind words about how Tower Customer Services resolved your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Customer services was very quick to respond to my questions and they resolved the matter .”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5-star review about our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Hi I bought 3 tower xpress for myself and family inside no kebab skewers, frying basket,toasting rack should”

Helpful Report

Posted 2 years ago

“I emailed customer services about my broken air fryer. Got a response really quickly and they have sent out a replacement part straight away.”

Helpful Report

Posted 2 years ago

Hi Jessica, I was delighted to read your 5-star review about your recent contact with Tower Customer Services. Thanks for your wonderful comments Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent precise information to enquiries... prompt attention and clarification”

Helpful Report

Posted 2 years ago

HI Many thanks for your kind words about your recent contact with the Tower Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Wow a fantastic company. Contacted them at 10am this morning about breaking our tower coffee pot to the new expresso we brought last month. By lunchtime a new one has been dispatched no questions no quibbles just really good service . Chloe was amazing from customer services. We will always look to buy tower products from now on . So pleased with the coffee maker Thank you”

Helpful Report

Posted 2 years ago

Hi Darren, Thanks so much for your wonderful review of your recent contact with Tower Customer Services. I was delighted to read how Chloe handled your enquiry - Chloe is one of many stars we have within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Avoid like the plague, tried to make a warranty claimfor a sensor bin lid that won't open they want me to send a video of the bin not opening and despite sending warranty and proof of purchase they want me to send it again separately, they seem to make it as hard as possible to claim warranty,I'll never buy from tower again”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about our warranty claim. I was sorry to read that you feel our warranty process appears to be complicated - this is not the case and to successfully process your warranty we do require certain pieces of information. Having reviewed your enquiry I was delighted to learn your warranty claim has been processed and a replacement sensor bin is on its way to you. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Customer services was very quick to respond to my questions and they resolved the matter the same day. A replacement is being issued under their guarantee. Very happy with the service.”

Helpful Report

Posted 2 years ago

Hi Dennis, It was great to read your 5-star review about how our Customer Services Team here at Tower handled your recent enquiry. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 2 years ago

“I bought an air fryer from Tower. When I received the product, I realized it was too small. So I return it but after I sent it back two weeks, I still not got my refund back. Each time when I email them, they always saying they’re investigating it. They are investigating this with no results coming forward. Customer service is terrible. Each day they come up with the same excuse . Refund is very hard for them, and very hassle. Doesn’t matter if you phone them, or email them every day. They always investigate . I don’t know I can get money back or not. This became very headache.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your important review about the return and refund of your Tower Airfryer. I was sorry to learn of the delays which you encountered. Having had the opportunity to investigate your enquiry I can confirm your refund has been processed and should be received in full shortly. Rest assured a full investigation will take place as a result of your valuable comments. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It’s good”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5-star review for Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,236 reviews