Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,239 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,239 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered air fryer on Saturday got the next day delivery so would have got it on Tuesday . Got an email from evri saying they can't find my address as tower did not put in my full address sent them a email still no reply from them and still no air fryer this company is starting to look like a joke of a company not very impressed with the customer services”

Helpful Report

Posted 2 years ago

“Recently bought a Tower Cavaletto Toaster and a Tower Cavaletto Kettle. Both items were on offer at the time. They look extremely well in my kitchen and perform beautifully. I look forward to purchasing more items to compliment them .”

Helpful Report

Posted 2 years ago

Hi Margaret, Thanks for your 5-star review about your Tower products. It was wonderful to read how your Cavaletto Toaster & Kettle made a great addition to your kitchen. We look forward to you visiting our Tower website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

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Posted 2 years ago

“I’ve recently received a brand new Tower 9L Dual Basket Vortx Air Fryer T17088 Vortex unfortunately tray No1 runs for 15 seconds and then beeps with error code E1 I’ve no receipt so not sure what to do?”

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Posted 2 years ago

“Why was there no returns from in my package in 74 and don't do emails that don't even answer there phone”

Helpful Report

Posted 2 years ago

“Tower T17071 Vortx Vizion. DO NOT BUY ONE. Design fault with rubber bumpers on the grill plate. All snapped off within weeks. None available, not covered by the warranty. Awful, unhelpful, arrogant, dismissive customer service. Wait literally weeks for response to emails, which just fob you off anyway.”

Helpful Report

Posted 2 years ago

“Stopped working after a few weeks, all the lights come on and it gives the impression that it works but it no longer generates any heat”

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Posted 2 years ago

“Now had my Tower exactly one week and we are absolutely delighted with it. You must remember it is to be used as you would use your top oven in your main kitchen housing. We had a delicious roast chicken Sunday lunch, all the trimmings followed by apple crumble/ custard on Sunday. I have made Sea Bass and sauté potatoes, chocolate cake, sultana rock cakes. Also M&S cooked meals in their tin foil dishes, all really delicious, no problems at all. Thoroughly recommend it 100%. Anita Temple.”

Helpful Report

Posted 2 years ago

Hello Anita, It was wonderful to read your comments about the delicious meals you have made in your Tower Air Fryer since it arrived. It was great to learn that your Air Fryer is now a great addition to your kitchen. Thanks for your kind recommendation of Tower and your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought this fryer a week ago, absolutely delighted, but today the light isn't working which makes the viewing window useless.”

Helpful Report

Posted 2 years ago

“Had it three days and can’t get it to actually work, led just flashes ADD POT all the time but nothing heats up”

Helpful Report

Posted 2 years ago

“After only a few months it overheated and generated acrid white smoke fumes in the kitchen. The plastic housing had melted and ruined the food cooking. Rang Tower and they only told me to return it to seller. There appears to be no overheat protection and Tower didn’t want to investigate to check if it was a generic fault. Returned to seller 10 miles away but no compensation for fuel, my time or ruined food. Since there has been a rush on air fryers so haven’t been able to buy a replacement. Tower didn’t even offer a replacement. Not impressed at all.”

Helpful Report

Posted 2 years ago

“Purchased air fryer in Aug but lost a plastic lug of griddle so it rocked in fryer. Phoned customer services no one answered phone, just rang and rang. Filled in online form to request if they could send me a replacement. Auto response said I would receive a response within 7 days, two weeks later still waiting. Final advice was go on line and buy from ebay because they did not keep any spares. If you have a problem be prepared for a slow response and unhelpful customer services!”

Helpful Report

Posted 2 years ago

Hi We were disappointed to read your review about your recent contact with Tower Customer Services. Having reviewed your communications with our Customer Services Team your enquiry centred around a part which you lost and as a result would not be covered by the warranty scheme. Evert effort was made by our customer services agent to resolve your enquiry including sourcing the lost part as well as providing a replacement tray for your Air Fryer. Due to the demand for these products, we are currently out of stock and therefore could not provide you with your lost part. Rest assured when these items return to stock, we will gladly contact you to assist with the resolution of your enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“Only got today but it is a taste sensation …. fab takes less time to cook and clean”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your positive comments about your Tower Air Fryer. I was delighted to read the initial results were great. With best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Got it from ASDA. Very well priced I know a lot of people have paid twice as much. It's very good value for the money, even I can use it (I didn't cook). chips nice an brown.10outof10.”

Helpful Report

Posted 2 years ago

Hi Keith, Thanks for your 5-star review about your Tower Air Fryer. Thanks for choosing our version of Air Fryers. Here at Tower, we always believe in providing quality products at affordable prices supported by great customer service. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“I loved my Tower Air fryer, model no TI7025, and recommended it to all. As a single pensioner (82 year) I did not use it very much and was very careful to keep it clean etc. So, was using it last week, 8/11/22, when it just stopped working, ! ! let it cool down then tried it again, nothing, i then tested the fuse, fuse fine. I now have a pristine new looking air fryer that DOES NOT WORK. whilst I have given 4 stars initially, i now reduce it to 1.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer I was surprised to read your comments especially as we have had no previous communications from you. One of our Customer Services Team will be in touch within the next 24 hours to understand your enquiry further. Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely shocking customer service 3 weeks down the line and still no reply from Tower customer service. Was gifted a Tower Air Fryer & Smokeless Grill as an early Christmas present. It states clearly on the box 3 year guarantee. I followed instructions went on the site to register and it has only given 1 year guarantee. I emailed 3 weeks ago to sort it out and am still waiting for a reply.”

Helpful Report

Posted 2 years ago

Hi Thanks for your review regarding the registration of your warranty. I was sorry to learn about the difficulties you have encountered. Rest assured your product has a full 3-year warranty and to avoid any inconvenience we have registered the full 3 years warranty for your product on your behalf. One of my Customer Services Team will be contacting you to confirm the these details. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Not used my frier yet, but tried to extend my guarantee, and they do not list my model, shame”

Helpful Report

Posted 2 years ago

Hi Roger, Thanks for taking the time to leave your comments. I was surprised to learn of your difficulties in registering your warranty for your Tower Air Fryer. Rest assured all of our products are supported by a warranty scheme. To help with your enquiry one of our Leadership Team from Customer Services is writing to you within the next 24 hours to resolve your enquiry In the meantime, thanks for choosing Tower for your purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought the tower 5in 1 air fryer. Nd smokeless grill , there are no instruction booklets inside the sealed box , I would like to get started but where can I get a copy of the instructions .”

Helpful Report

Posted 2 years ago

Hi Mira, Thanks for taking the time to leave your review / enquiry about your Tower Air Fryer Instruction Manual. I was sorry to read that the Instruction Manual could not be located upon arrival. I was delighted to learn you have been in contact with our Customer Services Team and they have solved your enquiry for you. Finally, please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Great. So far used it for homemade roast potatoes, par boiled 10 minutes first, which I normally do when using a normal oven had rest of beef casserole in slow cooker. Worked well. Did frozen chips last night to go with ham and egg and peas and sweetcorn. Also used it for frozen plaice in breadcrumbs which I served with new potatoes and my husband's favourite bake beans. So already only had it since 8th November so already saving me using the oven. Looking forward to trying out more with this machine. Also easy to clean after use. Plus using less olive oil for the roasters.”

Helpful Report

Posted 2 years ago

Hi JB, Thanks for your comments. It was great to read about all of the delicious meals you have made in your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Hey Tower, How about putting together a small book or app of recipe ideas to help people cook for the first couple of times with it 👍🏻👍🏻👍🏻”

Helpful Report

Posted 2 years ago

Hi Matt the taxi, Thanks for your 5-star review about your Tower Air Fryer. We love hearing from our customers as to how we can improve our products and services. Rest assured these have been noted. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,239 reviews