Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,223 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 12L airfryer. I just got it. It looks okay but it took nearly 10 days to be delivered. Awful experience and customer service policy. One lady finally could sort it out with Evri. This needs to be improved if they want to have a brand dignity.”

Helpful Report

Posted 1 month ago

Hi Many thanks for taking the time to leave your valuable comments. Here at Tower our customers comments are very important to us. Having reviewed your enquiry I was sorry to learn of the rare issue with the delivery of your parcel - our courier partners work extremely hard to ensure 1000's of customers receive their parcels on a daily basis. Once we were made aware of the slight delay with the delivery of our parcel our Customer Services Team acted quickly to ensure your parcel was located and delivered to you safely. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 month ago

“First one I've bought, amazing bit of tech. Happy customer”

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Posted 1 month ago

Hi Thanks for your great picture of your Air Fryer. Everyone at Tower HQ was delighted you picked Tower for your valuable purchase - we are a little biased here and we think our Air Fryers are amazing too Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“This is my 2nd Tower air fryer. I had my last 1, 2 years, still going, I wanted an upgrade. The 6 litre, vortex is excellent. Fast, quiet, food is perfect, easy to use. Looks great in my kitchen. With a 3 Yr gaurentee, plus the price, cheap, reduced on Amazon. Well, you cannot get better.”

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Posted 1 month ago

Hello Janet Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer Everyone here at Tower HQ was delighted to read your comments - thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Thank you very much”

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Posted 1 month ago

Hello Thanks for your 5 star comments and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Fast cooking it's great easy to clean cooks food lovely”

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Posted 1 month ago

Hi Mandy It was wonderful to read your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Keith - Group Customer Services Manager

Posted 1 month ago

“It is so easy to make or fry food in it I am satisfied 😌 with this product”

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Posted 1 month ago

Hi It was wonderful to read your 5 star review about how satisfied you were with your Tower product. We hope you visit our website again very soon to check out our great range of products Keith - Group Customer Services Manager

Posted 1 month ago

“My electric tin opener is fabulous so easy to use very pleased with it also my double air fryer that’s fantastic god send thank you very pleased”

Helpful Report

Posted 1 month ago

Hello Alice, What a wonderful review to receive !!! Thanks so much for your kind words about your Tower Electric Tin Opener and thanks for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Great iron very light glides over clothes”

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Posted 1 month ago

Hi Thanks for taking the time to leave your 5 star comments about your Steam Iron from Tower. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 month ago

“This Tower Cavaletto midnight blue/rose gold kettle is very cheaply made. It has a lid which I have really struggled to get off and the inside looks to have been used as I've only boiled it once and it looks stained. The on off switch is like that of a children's toy and I feel could do easily break off at any time.”

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Posted 1 month ago

“I live this toaster. Perfect for one. But, it doesn't have much weight so you have to hold one side when you press your toast down!”

Helpful Report

Posted 1 month ago

Hello Many thanks for taking the time to leave your valuable comments about your Toaster from Tower. At Tower our customers comments are so important to us. Rest assured our Customer Services Team are always available should you have any enquiries. Keith - Group Customer Services Manager

Posted 1 month ago

“Amazing. I have just used mine and it's brilliant. Compact and quiet and cooks beautifully.”

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Posted 1 month ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We loved reading your amazing comments - here at Tower HQ we think our Air Fryers are amazing too !!!! Thanks again Keith - Group Customer Services Manager

Posted 1 month ago

“Very surprised at the quality and the ease of use of the air fryer also how easy it is to disassemble and clean with a simple wipe with a cloth so easy”

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Posted 1 month ago

Hello Sammy Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. At Tower we pride ourselves on delivering quality products at affordable prices supported by great Customer Service. If there is anything we can assist with moving forward we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 month ago

“Item looks great and performs as expected”

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Posted 1 month ago

Hello Jacqui Thanks for your 5 star comments. I was so pleased to read your Tower product is performing as expected. Rest assured our Customer Services Team are always available should you require any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Dehumidifier works fine”

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Posted 2 months ago

Hello Thanks for your kind words about your Digital Dehumidifier. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 1 month ago

“Absolutely fantastic service! Air fryer failed during warranty period. My email to Company answered almost immediately and following several questions and replies a replacement sent to me. Thank you Amy for all your help and support.”

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Posted 2 months ago

Hello Jacqui, Thanks for your wonderful 5 star comments. I was sorry to learn of your rare issue with your Air Fryer however I was delighted to read how our Customer Services Team acted quickly to resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“I purchased the xpress Pro 11L 5 in 1 air fryer oven. Im happy that it is a good quality product. It cooks everything nicely, has a wide variety of uses and is very easy to use! It cooks much faster than the normal cooker and I've saved alot of electricity using this instead. I'd definitely reccomend it.”

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Posted 2 months ago

Hello Gem, It was wonderful to read your kind words about your Tower Air Fryer. Everyone here at Tower HQ was delighted to read your comments and we all appreciate your valuable order. Kind regards Keith - Group Customer Services Manager

Posted 1 month ago

“Can't work darn thing out. It appears one cannot just set temp and time? Appliance only seems to work if using one of preset menus?”

Helpful Report

Posted 2 months ago

Hi Many thanks for taking the time to leave your comments. I was sorry to learn about the difficulties you have encountered using you product. Here at Tower we understand using a new product for the first time can be daunting - that's why our Customer Services Team are always available to help. One of our Customer Services Team will be in touch very soon to get you started and answer any other questions you may have. Keith - Group Customer Services Manager

Posted 2 months ago

“A white airfryer T17126 supplied with a black plug and cord .. would have looked so much with a white cord and plug”

Helpful Report

Posted 2 months ago

Hi Thanks for your review. Here at Tower we always welcome our customers comments and feedback as this allows us as a business to review the products are services we offer. Rest assured your valuable suggestion has been forwarded to our Product Development Team. Should you have any enquiries in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 2 months ago

“Grateful to the Hackingproteam, I learned about them through earlier feedback here. Working with the Hackingproteam was truly a positive experience. They assisted me in discreetly accessing my girlfriend's phone, allowing me to view all her WhatsApp messages without leaving any evidence. I'll definitely return for their services when needed in the future. 𝘍𝘰𝘳 𝘢𝘯𝘺𝘰𝘯𝘦 𝘴𝘦𝘦𝘬𝘪𝘯𝘨 𝘵𝘩𝘦 𝘢𝘴𝘴𝘪𝘴𝘵𝘢𝘯𝘤𝘦 𝘰𝘧 𝘢 𝘱𝘳𝘰𝘧𝘪𝘤𝘪𝘦𝘯𝘵 𝘩𝘢𝘤𝘬𝘦𝘳, 𝘐 𝘸𝘩𝘰𝘭𝘦𝘩𝘦𝘢𝘳𝘵𝘦𝘥𝘭𝘺 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘳𝘦𝘢𝘤𝘩𝘪𝘯𝘨 𝘰𝘶𝘵 𝘵𝘰: 𝘌𝘮𝘢𝘪𝘭: 𝘩𝘢𝘤𝘬𝘪𝘯𝘨𝘱𝘳𝘰𝘵𝘦𝘢𝘮001@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 𝘞𝘦𝘣𝘴𝘪𝘵𝘦: 𝘩𝘢𝘤𝘬𝘪𝘯𝘨𝘱𝘳𝘰𝘵𝘦𝘢𝘮.𝘵𝘰𝘱 𝘞𝘩𝘢𝘵𝘴𝘈𝘱𝘱: +44 7526 187377 They’ve got quick responses and solutions. Best regards”

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Posted 2 months ago

“Very happy with my tower t17128l airfryer The rotisserie basket function is amazing for cooking small food products evenly. The only upgrade I could recommend for tower to improve this product is coating the wire racks and rotisserie basket with non stick coating ad is a little annoying to clean. But would definitely recommend this product 5 stars 🌟 🌟🌟🌟🌟👍🏻”

Helpful Report

Posted 2 months ago

Hi Terry Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Here at Tower we love reading our customers reviews and suggestions and your comments about the racks and rotisserie have been noted. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

Tower is rated 4.2 based on 5,223 reviews