Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,228 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product would have liked more recipes and times the only fault I have is the rubber feet on the tray they slip off easily when washing Is there a better alternative availability”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable comments regarding your Tower Air Fryer. Here at Tower we love hearing our customers feedback and suggestions about our products are services. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very good well made nice tower product dose what it should do the only thing I would say the display should be brighter or have a way of turning it up or down but doesn’t detract from the quality of the product”

Helpful Report

Posted 1 year ago

Hello Mr Poole, Many thanks for your valuable comments about your Tower product. Here at Tower we welcome our customers comments and suggestions about how we can improve our products and services. Your suggestion has been noted and passed cross to our Product Development Team. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant”

Helpful Report

Posted 1 year ago

Hi, Thanks for your 'brilliant' 5 star review about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just had it a few days air fryer very pleased with it cook lovely. Easy to clean”

Helpful Report

Posted 1 year ago

Hi John, It was great reading your review about how you are using your Air Fryer. Thanks for choosing Tower for your purchase - rest assured our Customer Services Team are available should you require any help in the future. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“I paid extra for next day delivery and 3 days later I do not have items but they want review. Nonsenses.”

Helpful Report

Posted 1 year ago

Hello Dr Grudzien-Allsobrook, We were disappointed to read your comments about your order and delivery experience. Having investigated your enquiry I can confirm your order was received on Friday afternoon after the next day delivery cut off time had passed. As shown on our website at the point of your order, this means your delivery would be the next working day. I trust this clarifies the delivery timescales. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Price and a well none name”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments and for choosing Tower to make your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Does what it says - fits well”

Helpful Report

Posted 1 year ago

Hi Charlotte, Many thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I can’t believe how fast my order was and super pleased with the duel air fryer”

Helpful Report

Posted 1 year ago

HI Thanks for taking the time to leave your 5 star comments about the order and delivery experience of your Tower Air Fryer. I was delighted to read our courier partners delivered your Air Fryer safely and quickly. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Only used this a few times and I love it already”

Helpful Report

Posted 1 year ago

Hi Bev, Thanks for sending across your photograph - it was great to see how your Tower Air Fryer has made a fantastic addition to your kitchen. Thanks for choosing Tower for your purchase Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“From time of order to receiving my kettle it is the black rose gold pyramid kettle it's stunning and only took 2 days to arrive easy to register the 3 year guarantee and I liked that there is a customer service number i can call not any video chat so am very pleased :)”

Helpful Report

Posted 1 year ago

Hi Charmaine, Thanks for your kind words about the order and delivery experience of your Tower Kettle. Rest assured our Customer Services Team are readily available via telephone or email to assist with any enquiry you may have in the future. We hope that any communication with our Customer Services Team may increase your rating score to 5 stars moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Dual Basket Air Fryer, Well pleased, Build & Quality Good, Double Trey’s working independently makes for better cooking with meals Being Picky, I think Draws & Trey’s would have been better finished with a non stick coating, Teflon or whatever, Gloss Stove Enamel is reluctant to release gooey residue even in hot soapy water.”

Helpful Report

Posted 1 year ago

“Delivery was very fast and was kept updated until it was at my door.”

Helpful Report

Posted 1 year ago

Hi Tracey, Many thanks for your 5 star comments about the delivery experience of your Tower kettle. It was great to see your photograph showing your kettle in the kitchen. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I paid for a next day delivery but it took 7 days I then wanted to change my delivery address but I’m not sure what happened then I was told it was not delivered and I will get a refund.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your valuable comments about your recent delivery experience. I was sorry to learn of the delays you have encountered. Having had the opportunity to review your enquiry I can see your order missed the cut off time approaching a weekend period for next day delivery as well as the delivery address initially being a PO Box number. To ensure your enquiry is concluded fully I have arranged for one of our Customer Service Team to contact you shortly. It only leaves me to apologise once again for any inconvenience you may have experienced. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very efficient and polite, it was a pleasure doing business with you. I would recommend Tower and it's workforce to everyone.”

Helpful Report

Posted 1 year ago

Hi Ronald, Many thanks for your 5 star comments about our Customer Services Team here at Tower. Everyone in the Team was delighted to read your comments and recommendation. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant customer service by Arjan. We had a part missing with our Tower Airfryer( which is great). Contacted customer services who respindedxwithin 24 hours. Check stock availabilty, item wss despatched. Wss advised it would take 7 to 10 days, but turned up the next day. Very effiicient friendly Customer Advisor.👏👏👏”

Helpful Report

Posted 1 year ago

Hello Jo Mo Many thanks for your 5 star comments about how Arjan from our Customer Services Team helped with your recent enquiry. Arjan is one of the many stars we have here at Tower who loves to ensure our customers enquires are fully resolved. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I bought a Tower hand held cleaner, it's brilliant and saves getting the big vacuum out all the time. Customer services are second to none in helping with queries, especially Arjan very kind and very quick with his answers.”

Helpful Report

Posted 1 year ago

Hello Gill, It was wonderful to read your review about your Tower hand held cleaner as well as our Customer Services Team. Thanks for choosing Tower for your valuable purchase - should you have any enquiries in the future we'd love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I had my air fryer over a year and the actual knob broke I contacted Tower and the response was brilliant they sourced a new part asap also Arjan from customer services was exceptional . Thankyou !!”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your kind words about how Arjan from our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I contacted Tower directly as I had accidently broken 3 Jars on a rotating spice rack . I received an immediate response from Fayyaz who checked and confirmed they had spare jars and would send them out to me asap. I am just awaiting delivery but the customer service response and action was first class. thank you”

Helpful Report

Posted 1 year ago

Hello Alan, Many thanks for taking the time to leave your comments about Fayyaz from our Customer Services Team. Fayyaz is one of the many stars we have here at Tower who always ensure our customers enquiries are fully resolved. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I bought the iron from Aldi because it was good value for money. It’s very sturdy to use and I like the dual use - free standing or attached to the base. Highly recommended.”

Helpful Report

Posted 1 year ago

Hi Thanks for purchasing your Tower Iron from our retail partners Aldi. Rest assured our customer services team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased.Got my machine on Monday from Iceland in Perth Angus”

Helpful Report

Posted 1 year ago

Hi Jackie, Thanks for choosing Tower for the purchase of your product. We hope you enjoy using your product - rest assured if you need any assistance in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,228 reviews