Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks great. Very handy”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your valuable order and for being a great customer of Tower. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“I am very happy with my 10 -1 Tower Air Fryer, had a problem with my delivery however one phone call and problem solved by Megan .however I wish I had known about the Blue Light discount as I am a holder 🥲”

Helpful Report

Posted 2 years ago

Hi Gina, Thanks for your 5 star review about the purchase of your Tower Air Fryer. I have arranged for one of my team from Customer Services to contact you within the next 24 hours o discuss your Blue Light Discount. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So happy we bought the 5 in 1 air fryer we thought it might be another gadget that gets forgotten in cupboard but no, this has been used daily with great results. Only disappointed that no recipe book comes with it, apart from the few in manual. Think we might have to buy the skewers next. We cooked gammon joint on rotisserie and the flavour was awesome so impressed. Thanks Tower.”

Helpful Report

Posted 2 years ago

Hi Kathy, Thanks for choosing Tower to purchase your 5 in 1 Air Fryer. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“My friend recommended this product, which I bought from Amazon. I have made chicken kebabs and chips and they were very well made and tasty. I would highly recommend this product for others to buy. Thank you Tower.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your kind words about your Tower Air Fryer. I was delighted to read about the delicious meal you have cooked. Thanks for the recommendation and also your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“I am so happy with this product, I have had to go without my Friday night fish and chips because my old one blew up…..My other half got me this yesterday and I am in heaven now, back to my usual Friday night tea…..Thank you”

Helpful Report

Posted 2 years ago

Hi Sandie, Thanks for your wonderful comments I was pleased to read your Friday Night Fish & Chips are back on the menu !!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Its brilliant in the airfryer.”

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Posted 2 years ago

Hi Kathy, Thanks for your 5 star review about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“MISLEADING PACKAGE I've only cooked chips and fish so far and it seemed ok. Disappointed by the misleading package advertising a DIGITAL recipe book! Wow I thought that's good! A book! Don't be fooled by the claim. They just added some basic recipes at the end of the instruction manual! Shame!”

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Posted 2 years ago

“Brilliant”

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Posted 2 years ago

Hi Lucinda, Thanks for taking the time to leave your 5 star review about your Tower product. I hope you enjoy using your product - thanks for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“This is fantastic: so easy to use and food comes out great. Wish I’d bought one long before now! The service received from Tower was super and delivery was faster than expected! Highly recommended”

Helpful Report

Posted 2 years ago

Hi Andrea, Thanks for your 5 star review about your Tower Air Fryer. Here at Tower we pride ourselves on providing value for money products supported by quality Customer Services. Thanks for your kind recommendation. Keith - Group Customer Services Manager

Posted 2 years ago

“Item arrived damaged and also the packaging was damaged. Emailed Tower Housewares and not even had a reply.”

Helpful Report

Posted 2 years ago

Hi Beverley Thanks for taking the time to leave your valuable review. I was sorry to see the condition in which your order was received and must offer my sincere apologies. I was surprised to read your comments that we had not responded to your communication - we have no record of receiving any messages from you. Now we are aware of your enquiry one of my Customer Services Team will be in touch with you when we reopen on Tuesday 19th September. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought an airfryer yesterday with the next day delivery. Money have been taken from my account but I haven't received any confirmation. Can I get an update please?”

Helpful Report

Posted 2 years ago

Hi Juliana, Thanks for your valuable comments regarding your order experience. I was surprised to read your comments as this was the first instance we were made aware you had a query with your order. Having investigated your query I can confirm you order was received after the cut off for next day delivery. (noon cut off for next day delivery) Your order has been processed today and is now with our courier partners ready for delivery to you on the next working day of Tuesday 19th September. I trust this clarifies your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Air fryer amazing. Delivery very fast. But a little disappointed that there was no where to get a reduction for having a blue light card. Have contacted customer services and have been promised the discount.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your kind words about your recent order with Tower. I was delighted you had chosen Tower to purchase your Air Fryer. Having contacted our Customer Services Team I can confirm your Blue Light Discount has been amended. We have tested our Website and can confirm the Blue Light Discount is active and working fully. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Well worth the mony cooks rely well so pleased with the air fryer baskit”

Helpful Report

Posted 2 years ago

“Not received to date, ordered over a week ago, free next day delivery still nothing. Have contacted Tower every day and no update from them, they are saying no update from Evri AKA Hermes. Would never order from Tower again knowing that if you have an issue with delivery, you don't get an answer within a reasonable time frame. I'm still waiting to know whats happened (Evri received the parcel, just havent sent it out for delivery), 8 days later, out of pocket and my order undelivered. Very unhappy.”

Helpful Report

Posted 2 years ago

Hi Tanya, I was sorry to read your review about your delivery experience with Tower. Having had the opportunity to investigate this I can see that your parcel is being located within our courier partners network. Our courier partners successfully deliver thousands of our products to our customers everyday. There are rare occasions where a parcel is delayed and when this occurs our courier partners carry out a detailed search. This search is ongoing - one of my Customer Services Supervisors is personally managing your enquiry and will provide an update at regular intervals. On behalf of Tower please accept my sincerest of apologies. Keith - Group Customer Services Manager

Posted 2 years ago

“Beware supposed to be a warranty with my microwave bought 18months ago till 2023 have ir registered ect but have tried every way I could to let them know it is sparking and switching off been unable to use it for over a week.so if I cannot arrange a replacement or repair I am stuck.so what use is warranty.”

Helpful Report

Posted 2 years ago

Hi Maddy, Thanks for taking the time to leave your 1 star review about a fault which has occurred with your Microwave Oven. We were surprised to read your review especially as we had not had the opportunity to understand and resolve your enquiry. One of my Customer Services Supervisors has been in contact with you today to obtain further information to allow us to agree a plan of action. We look forward to receiving this information and concluding your enquiry. Regards Keith - Group Customer Services Manager.

Posted 2 years ago

“What is happening with my order you have taken the money but I’ve not got any further confirmation”

Helpful Report

Posted 2 years ago

Dear Bill, Thanks for your valuable review about your recent order with Tower. I was sorry to learn that no confirmation email was received of your order. Having investigated your enquiry fully I am delighted to confirm your order is due for delivery by our courier partners today. One of my Customer Services Team will be contacting you to confirm further details. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Our Air fryer arrived today and used for the first time. Very impressed and cooked the meal quickly evenly and in half the time of the oven. Would definitely recommend however did we get by without one!”

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Posted 2 years ago

Hi Trevor, Thanks for your 5 star review about your Tower Air Fryer. I was delighted to read about your successful meal. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Love this product like all good devices, simple and effective”

Helpful Report

Posted 2 years ago

Hi Alan, Thanks for your kind words and valuable order for your Tower product. We pride our products on being easy to use - should you have any enquiries please feel free to contact our Customer Services Team. Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely amazing 👏 best buy for sure”

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Posted 2 years ago

Hi Carol, Thanks for your 5 star review about your Tower product. We really appreciate your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Loved this wee add on product and certainly helped with the crispiness and all round cooking.”

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Posted 2 years ago

Hi Ann, Thanks for your 5 star review about the accessory range for your Tower Air Fryer. I was delighted to read these accessories have helped with your cooking. Take care Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews