Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Done and dusted professionally”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your 5-star review - it was greatly received. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I had a problem with my air fryer and phoned customer service. I got through straight away and I spoke to Laura who was extremely friendly, polite and helpful from the outset. She took a few details from me and then sent me a link via email so that I could provide more details of my issue. The air fryer was not working correctly. Within couple of hours of making the initial phone call and filling in the replacement form on line Laura emailed me to say that a new replacement was on its way and I would get it within five days. Unbelievable service 👏. Absolutely fantastic Excellent communication and customer service. Laura was brilliant and made the experience completely stress free. Would definitely recommend Tower.”

Helpful Report

Posted 2 years ago

Hello Julie, What a wonderful review to read about how Laura handled your recent enquiry with your Airfryer. Here at Tower, we aim to resolve customers' enquiries quickly and smoothly as possible. Best wishes, Keith - Group Customer Services Manager

Posted 2 years ago

“Much thanks to Annie who answered my query very promptly! 🙂. Thank you!!”

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Posted 2 years ago

Hi Colleen, I was pleased to read how Annie resolved your recent enquiry. Thanks for taking the time to leave your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“I have purchased a few items from tower and they are great. I have recently messaged them regarding an item. They were great very fast reply and solved the problem straight away. Customer service is fantastic.”

Helpful Report

Posted 2 years ago

Hi Melanie, Thanks for your kind words about Tower products and our Customer Service. We hope you visit our Tower Storefront again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“A big thumbs up !!! I am hugely satisfied with your Customer Service Dept. especially !!!, the tenacious Agent Annie who tracked down the spare needed after a series of emails between she and I. Molte grazie ancora !!! A.G. Darracott”

Helpful Report

Posted 2 years ago

Hello, Thank you for your 5* review. It's pleasing to hear that Annie was able to fully resolve your enquiry. Kind regards, Claire - Group Customer Service Manager

Posted 2 years ago

“My item was missing the instructions, I contacted Tower customer service via e.mail, the response was brilliant, Annie replied and forwarded the complete instructions which we downloaded , all in about half an hour, super service. 👌👌👌👌👌👌👌”

Helpful Report

Posted 2 years ago

Hello Michael, Thank you for your 5* review. It's pleasing to hear that Annie resolved your enquiry in such a speedily manner. We hope you can now enjoy using your Tower appliance. Kind regards, Claire - Group Customer Service Manager

Posted 2 years ago

“Emma, was very helpful and sorted my problem out in a very professional manner.”

Helpful Report

Posted 2 years ago

Hello Joanne, Many thanks for taking the time to leave your positive review about how Emma helped with your recent enquiry. Emma was delighted to read your kind words. Kind regards, Claire - Group Customer Service Manager

Posted 2 years ago

“Very happy with the way everything was dealt with and how quickly a replacement microwave was arranged Thankyou.”

Helpful Report

Posted 2 years ago

Hello Carol We really appreciate the time taken to leave your valuable comments about how Customer Service assisted with your recent enquiry. Here at Tower we always pride ourselves on delivering high-quality service to our wonderful customers. Thanks again Claire - Group Customer Services Manager

Posted 2 years ago

“Very prompt service”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your comments about the service you received. Here at Tower, we pride ourselves on delivering high-quality products supported by excellent customer service. Kind regards Claire - Group Customer Services Manager

Posted 2 years ago

“Very pleased with the service from tower, my question was answered quickly which made it so easy to do what I needed, very quick polite and welcoming. P. Holdsworth”

Helpful Report

Posted 2 years ago

“this is not really a bad review ,just wondering why my air fryer wont light up, i bought it on april 13th , everything was great now it wont even light up?”

Helpful Report

Posted 2 years ago

Hi Diana. Thank you for your review, but can you please email your enquiry to customerservice@towerhousewares.co.uk Please include the model number of the Air Fryer (found on the rating label, usually on the base and it begins with a T) and purchase information and a member of the team will be happy to help you! Kind regards, Claire - Group Customer Services Manager

Posted 2 years ago

“Louise from the customer service department was vey helpful and helped resolve my query in a matter of no time”

Helpful Report

Posted 2 years ago

Hi Rachel, Thanks for your 5-star review about how Louise handled your recent enquiry. It was great to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“I have an 18month old Ceraglide iron that is no longer functional because I need a replacement filter and cannot get hold of one for love or money! The advice given was to ring in the next 30 to 40 days to see if Tower then had them in stock or to search the web, which the advisor did whilst I was on the phone and couldn't find any. so iam still left with a relatively new iron I can't use!!!!”

Helpful Report

Posted 2 years ago

“Outstanding customer service ! Liberty the customer service person I was dealing with was amazing from start to finish it’s taken 8 days in total to report a faulty microwave and to be told a replacement is on its way !! Liberty is a true representation of what customer service should be like … well done Tower - please reward Liberty she most definitely made this so easy.”

Helpful Report

Posted 2 years ago

Hi Sharon, Thanks for a wonderful review about how Liberty handled your recent enquiry. Rest assured we have forwarded your kind words to Liberty. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Service prompt and professional with no hesitation of satisfying my request for a replacement of faulty product.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5-star review about your recent experience with Tower Customer Services. We were delighted to read your enquiry had been resolved fully. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Laura made the whole process so easy. Much appreciated. Thank you.”

Helpful Report

Posted 2 years ago

Hi Shaheen, Thanks for your comments about how Laura from Tower Customer Services made your enquiry a smooth experience. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I had a claim under guarantee for a sensor bin. Service was excellent and unit replaced”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your 5-star review about Tower Customer Service. I was delighted to read your enquiry was handled quickly and efficiently. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“We had a small problem with an Air Fryer, once we reported the problem with Tower they were very quick in resolving the issue. Hannah In Customer Services was particularly helpful. We can only rate Tower Air Fryers as being brilliant. A truly healthy way to cook. Well done Tower.”

Helpful Report

Posted 2 years ago

Hi Mel, What a wonderful review to read about how Hannah handled your recent enquiry as well as the recommendation for our Tower Airfryer. Thanks for taking the time to leave your kind words. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I have not received it it should have been de on the 4th from avri they send me email to say that they tryed my home but I was in all day and they said they delive it on the 5th but I'm still waiting”

Helpful Report

Posted 2 years ago

Hi Donna, Thanks for taking the time to leave your comments about your delivery experience. I can confirm one of my Customer Services Leadership Team has been in contact to understand your enquiry further. It only leaves me to apologise for the inconvenience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent customer service Very prompt in response and dealt with the matter immediately Thansk”

Helpful Report

Posted 2 years ago

Hello Jackie, Thanks for your 5-star review about how our Customer Services team handled your recent enquiry speedily. We hope you visit our Tower store front again soon. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews