Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,228 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought for my holiday home. Brilliant for speedy cooking rather than the painfully slow caravan oven! Very small but I knew this and still able to do a two person casserole in it. Or two pies! Low voltage so no issues with tripping the electric.”

Helpful Report

Posted 1 year ago

Hi Clare, I was delighted to read your 5 star comments about your Tower product. It was great to read how versatile your product has been for you using it in your caravan. Thanks for choosing Tower to make your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Good weight to hold - not too heavy, boils quickly, pours without spilling or spitting. So glad I chose this kettle.”

Helpful Report

Posted 1 year ago

Hi Wendy It was lovely to read your kind words about your Tower kettle. We were delighted you selected Tower to make your valuable purchase. Rest assured our Customer Services Team are always available should you have any queries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Happy to say got great customer service.had a promble with 1 of my tray missing when i bough my air fryer.contacked them .and they were more than happy to help.”

Helpful Report

Posted 1 year ago

Hello Claire, Thanks for your kind words about our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do and I was delighted we resolved your enquiry to your complete satisfaction. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Product turned up broken due to poor packaging. Trying to communicate with the company to get replacements or a refund has not been made easy. Disappointed.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your valuable comments about the delivery experience for your recent Tower order. I was sorry to see the damage to your product which is not to our usual high standards of delivery by our courier partners. Here at Tower we readily welcome our customers feedback and comments which allows us to improve our products and services as part of our Continuous Improvement Strategy. I was pleased to learn our Customer Services Team have been in contact with you within the agreed timescales we mentioned upon our initial acknowledgement of you reporting the damage. It only leaves me to sincerely apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Great kettle fantastic price arrived so quick which was great I always buy tower products very happy thanks”

Helpful Report

Posted 1 year ago

Hello Evelyn, Many thanks for your 5 star comments about your Tower kettle. We were delighted you selected Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“This is the best vacuum cleaner I’ve ever purchased. Lightweight and easy to use with plenty of useful attachments. The pet hair brush has been invaluable”

Helpful Report

Posted 1 year ago

Hello Vince, We were delighted to read your 5 star comments about your Tower Vacuum Cleaner. Thanks for choosing Tower for your valuable purchase which is greatly appreciated by everyone here. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great choice at reasonable prices.”

Helpful Report

Posted 1 year ago

Hi Alison Thanks for your 5 star comments and for choosing Tower for your valuable purchase. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Was unaware of Tower until we started to look for an Air Fryer. Their range received very good reviews on several websites so we bought ours on offer at Tesco. Very pleased and use it all the time. Great results from fish, chicken, burgers, bacon, chips and even fried eggs. Get one you won't regret it!”

Helpful Report

Posted 1 year ago

Hi Geoffrey, It was wonderful to read your 5 star comments and recommendation about Towers Air Fryers. We were delighted you choose Tower for your purchase. Rest assured our Customer Services Team are on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“We are now on our second airfryer the Light failed after approximately one month now the light has failed on the replaced air fryer . Is this a common fault and can the light be replaced. bobdavey3@gmail.com”

Helpful Report

Posted 1 year ago

Hi Thanks for your comments regarding your Air Fryer. I was sorry to learn about the rare issue which you have experienced. I have arranged for one of my Customer Services Team to contact you within the next 48 hours in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“So when I buy a new appliance I expect all the accessories to be included with item. After opening the box and reading the instructions I find that I need to buy the rest of the items needed to use the fryer properly. I’m debating whether I should take it back before using.”

Helpful Report

Posted 1 year ago

“Needed new silicone pads for the grill plate. Emailed request and was sent a packet of new ones, all handled efficiently by Kelly. Good service”

Helpful Report

Posted 1 year ago

Hello, I was delighted to read your kind words about how Kelly from our Customer Services Team helped with your recent enquiry. Kelly was delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“The rubber feet on the grill plate are to flimsy..used a couple of times and one is broken all ready ..apart from that am very happy with it up to now ..”

Helpful Report

Posted 1 year ago

Hi Jeff, It was great to read your comments about how you are happy with your Tower Air Fryer. I was sorry to learn about the rare issue with your grill plate feet - I have arranged for one of our Customer Services Team to contact you within the next 48 hours. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The new fad and I like it. Chips and waffles will never taste the same. Chicken burgers etc turned out lovely.”

Helpful Report

Posted 1 year ago

Hello Vic, Thanks for taking the time to leave your 5 star comments about your initial results using your Tower Air Fryer. I was delighted to learn of the delicious meals you have prepared so far. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought the double air fryer am so pleased with it. Its a god send to all our cooking and very easy to clean.”

Helpful Report

Posted 1 year ago

Hello Wendy, Thanks for your wonderful comments about your Air Fryer We are a little bias here at Tower - we love our Air Fryers too !!!! Thanks for choosing us to make your purchase. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Not happy light not working only used this product about 6 times will be going back to Argos asap”

Helpful Report

Posted 1 year ago

“I bought my tower and email you as 1 of the grill plate was missing.very poor servie as i never heard back from you.if at all could you please send me 1 out.or i shall retune it.”

Helpful Report

Posted 1 year ago

“Provided great assistance, care and advice hassle free. Always quick to reply to my emails, great customer care and product!”

Helpful Report

Posted 1 year ago

Hello Mr Evans, Many thanks for your kind feedback about our Customer Services Team. Here at Tower we always place our customers at the heart of everything we do Should you have any further enquiries we would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“good machine,had a fall broke engine from body.ordered new one.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. If you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I contacted Tower (with very little hope) regarding a spare part for a kitchen appliance made by a company they'd taken over several years ago. Not only did I get a prompt and courteous reply, but Arjan arranged for the part to be posted to me free of charge. I haven't encountered service like that for a very long time!”

Helpful Report

Posted 1 year ago

Hi Ms Danaher, It was great to read your comments about your recent contact with our Customer Services Team. Arjan is one of the many stars we have within our Customer Services Team here at Tower and he was delighted to receive such positive comments. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Didn't take long to come. Same as what's on the picture. Nice microwave. Good experience. Thankyou”

Helpful Report

Posted 1 year ago

Hi Sandra, Many thanks for your 5 star comments about the order and delivery experience for your Tower Microwave. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Finally, thanks for choosing Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,228 reviews