Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the Tower 5-1 with the Rotisserie. Full Chicken 1-3kg. Tastes great again Mc Cains frozen chip's taste great as well.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for taking the time to leave your 5 star review about your Tower 5 ion 1 Air Fryer. The meals you have cooked sound delicious. Best wishes Keith - Customer Services Manager

Posted 2 years ago

“My product arrived broken and I am currently waiting for more to be in stock so it be replaced”

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Posted 2 years ago

Hi Maria, Thanks for taking the time to leave your comments about your delivery experience of your Tower Air Fryer. I was sorry to read that the product was damaged upon arrival. I am delighted to confirm we have arranged to dispatch your replacement item to you which will leave our warehouse within the next 24 hours. It only leaves me to sincerely apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Great appliance quick easy to use dont know when I will use my main oven again”

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Posted 2 years ago

Hi David, We really appreciated you taking the time to leave your comments about your easy to use Tower Air Fryer. We were delighted to read that your Air Fryer has made a great addition to your kitchen. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“This thing is ace. Worked a treat for my raosted herby potatoes.”

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Posted 2 years ago

Hi Jak, Thanks for your kind words about your Tower Air Fryer. Those roasted herby potatoes you mention sound delicious !!!! Best wishes Keith - Customer Services Manager

Posted 2 years ago

“All I can say is I LOVE IT!”

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Posted 2 years ago

Hi Vicky, Thanks for taking the time to leave your 5 star comments about Tower. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“5 awesome to use .”

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Posted 2 years ago

Hi Timothy, We love reading when our wonderful customers rate our products and services as 5 star !!!! Thanks for choosing Tower for your purchase its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“What can I say! I’m totally amazed with my air fryer oven! I’ve not used my main oven since my purchased! Only for cooking large meats. The air fryer produces moist on the inside and crisp on the outside! Cooking in a fraction of time! The handy three shelf are a fantastic idea ! Well done Tower!”

Helpful Report

Posted 2 years ago

Hi Sandy, What a fantastic review to receive about your Tower Air fryer. We love our Air Fryers too and we were pleased to read that your machine is assisting with your energy consumption. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Can you please tell me when I’m going to get my money back? Awful experience .. dreadful customer service and awful communication. I returned an air fryer to Tower on 9th September, 2 weeks later, on the 23rd September I still don’t have my money back. I have tried to email customer services, but the automatic reply stated they would reply within 7 days. All I have been told is that “I was informed by email that the money would be returned within 5-10 working days and the time period to refund my money is still within the legal timescale.” They said they can legally hang onto my money for 14 days. My item has been with them for 2 weeks how can it possibly take so long to process a refund? I cannot believe it can take so long, it’s a nightmare. I’ve tried to speak to admin who process refunds but was told they don’t talk to customers! The 2 agents I’ve spoken to couldn’t even find that the item had been returned until I gave them tracking information, it’s a total shambles. Also, they would not arrange collection for me, so I had to drive 20 miles round trip to take it to a shop, I am Disabled and had to ask for help getting the item in the car and then help again getting it into the shop. The shop keeper was shocked that Tower had not arranged this for me via Evri. I am still £140 out of pocket, I will never use this company again. L.Homer”

Helpful Report

Posted 2 years ago

“I only purchased 4 litre fryer yesterday 21 September 2022 and as yet haven’t had the chance to use it. But if it’s anything like the 1.5 litre air fryer that I’ve been using for the past 2 years it’s going to be great. I ordered it online from one of my local stores and was ready to collect immediately. The first one is my new Tower and the second is the much smaller one.”

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Posted 2 years ago

Hi Margaret, Thanks for choosing Tower for your Air Fryer. I'm sure you will enjoy using it - should you have any enquiries please feel free to contact our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Product is fairly priced. Looks good. Excellent at cooking. Shame the advert states 1800watts and it isn’t. It is 2600w”

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Posted 2 years ago

“No communication. No order received. No emails answered just took my money and that's it .2 weeks. It's poor. Probably won't use this company again”

Helpful Report

Posted 2 years ago

|Hi Julie, Thanks for your valuable comments about your recent contact with Tower Customer Service As part of our customer engagement strategy I would like to respond and provide a balanced view. Having had the opportunity to investigate your enquiry I can confirm that the difficulties faced with the delivery of your order was as a result of the incomplete address being provided at the point of ordering. Addressing your concerns about no emails being answered our records indicate only one message was received which has been responded to. From the information you provided to assist with our enquiries the previous messages you forwarded were to a 'NO REPLY' email address and not our Customer Services Contact. I trust this clarifies all points raised within your review and I must offer my apologies for any inconvenience you feel may have been caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Early days yet, but the early signs are good.”

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Posted 2 years ago

Hi Thanks for leaving your 5 star comments I was pleased to read that your product is working well in the early days. rest assured our Customer Services Team are on hand if you do have any queries. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Price good”

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Posted 2 years ago

Hi John, Thanks for your 5 star review. Here at Tower we believe in quality products at affordable prices supported by a great Customer Service. If you do have any enquiries please feel free to get in touch with our Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's the best thing I've ever bought for the kitchen and healthier”

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Posted 2 years ago

Hi Thanks for choosing Tower for the purchase of your Air Fryer. Your valuable order is greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Great product, wish I’d purchased a slightly bigger one now!”

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Posted 2 years ago

Hi Arno, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Should you have any queries our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery of the product was good and packed well. We got it on the 2 nd day of delivery. The poduct looks fantastic.”

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Posted 2 years ago

Hi Prince John George, Thanks for your 5 star review about your delivery experience. Our courier partners do a fabulous job in ensuring our customers receive their parcels quickly and as expected. Keith - Group Customer Services Manager

Posted 2 years ago

“I have cooked three dinners in my AF and I’m absolutely thrilled with the results. My existing oven is faulty and we cannot replace it until my new kitchen is fitted. I bought my AF as a ‘stop gap’ but I’m blown away with is versatility and the energy saving’s we can make in the current climate. Thank you Tower for a super product.”

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Posted 2 years ago

Hi Jean, I was delighted to read your kind words about the meals you have cooked in your Tower Air Fryer. The meal shown in your photograph looks mouth watering. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Just use my tower air fryer on chips absolutely lovely”

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Posted 2 years ago

Hi Peter, Thanks for your 5 star review about your Tower Air Fryer. The Air Fryer does cook great chips !!!!! Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very good value for money only used it twice but I feel I like”

Helpful Report

Posted 2 years ago

Hi Virginia, Thanks for choosing Tower for the purchase of your Air Fryer. We know you'll love using it !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Looks great. Very handy”

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Posted 2 years ago

Hello, Many thanks for your valuable order and for being a great customer of Tower. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,234 reviews