Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,238 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect little device”

Helpful Report

Posted 2 years ago

Hi We appreciate your 5-star review and your order. We hope you visit our Tower Store Front again very soon. Regards Keith - Customer Services Manager

Posted 2 years ago

“Prompt response providing requested information from Sam in customer service.”

Helpful Report

Posted 2 years ago

Hi Sue, Thanks for taking the time to leave your positive comments about how Sam within our Customer Services team resolved your recent enquiry. Sam loves speaking with our valued customers and was overjoyed to read your review. Best wishes Keith - Customer Services Manager

Posted 2 years ago

“Very quick response to my query from customer service. More than happy with the solution.”

Helpful Report

Posted 2 years ago

Hi Jeanette, It was great to read your 5 star review - thanks for taking the time to leave your comments about our Customer Services team. Thanks Keith - Customer Services Manager

Posted 2 years ago

“Thanks all good”

Helpful Report

Posted 2 years ago

Hi John, Thanks for taking the time to leave your 5-star review. It's greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered some air fryer spare parts namely a base and a basket as mine although only 12 months old has started to lose the non stick coating. I did pay for next day delivery but I ordered after 2pm so did not arrive until Monday. I was sent the wrong cheaper spares completely and on calling customer services I was asked to prove they were the wrong items??? I felt like a criminal and a liar. The invoice had the correct order numbers. I took photos of everything including a download of their webpage highlighting what I had received was wrong and emailed this to them. Two hours on nothing I then called again to ask what was happening. I spoke to a different advisor who confirmed the wrong items had been sent and said she would send me a returns label. Again this wasn’t done, yet again another phone call, again a promise to send the returns label within 30 minutes that was two and a half hours ago. I’ve asked to speak to a supervisor but apparently they are not available for 48 hours! Based on this experience I would not deal with Tower again. Their customer service leaves a lot to be desired and one advisor needs to take a course on people skills and dealing with the public!”

Helpful Report

Posted 2 years ago

Hi Sue, Many thanks for taking the time to leave your review about your recent experience with our Customer Services Team. I was disappointed to read your comments. Our front line customer services advisors speak with thousands of customers per month and undertake regular coaching and training to ensure we always provide the highest level of customer experience. My investigations show that your correct products have been delivered. Please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“couldn't be happier halves the cooking time for our family excellent product highly recommend”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words and valuable purchase. Its great when we read how happy our products make our customers. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“I bought the 10 in 1 Air fryer oven, I absolutely love it!!! No more bending down to put things in and out of my main oven, everything I've cooked so far has come out perfect, so glad I chose this one,I experimented and made a sponge cake, lower heat and rack next time but cake still came out OK. I highly recommend this product”

Helpful Report

Posted 2 years ago

Hi Julie, Thanks so much for your kind words about our 10 in 1 Air Fryer. I'm sure your sponge cake tasted delicious. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Nice smell.”

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Posted 2 years ago

Thanks for your review

Posted 2 years ago

“Bought a hand mixer and all good at first. Union Jack on the label, made me proud that we can still make good things. Then I read the small print on the label at the bottom of the box and, guess what It says: “Made in China”. How disappointing! Can we not manufacture any more? Must we rely on a country that is destroying Hong Kong and is completely oblivious to human rights!”

Helpful Report

Posted 2 years ago

“The Tower customer service is absolutely brilliant. They are so helpful and such prompt replies to every email. I was well impressed. I would now go out of my way to buy any product from Tower. Thank you all so much.”

Helpful Report

Posted 2 years ago

Hi Shirley, We love hearing from satisfied customers about how our Customer Services Team handled their enquiries. We look forward to welcoming you back to our Tower Store Front soon. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“The service I received was absolutely Brilliant. After receiving my parcel and finding it was damaged. and then on the phone to you .”

Helpful Report

Posted 2 years ago

Hi Patricia, Thanks for your kind words about the recent Customer Service received. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The customer service (Sam) at tower was very helpful and quick response. I have no problem to communicate with them via email. Looking forward to receiving my replacement of a new air fryer.”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about how Sam recently managed your recent enquiry. Sam was delighted to read your positive comments Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a sealing ring paid for next day delivery that took 3 days to arrive customer service doesn’t answer my emails .”

Helpful Report

Posted 2 years ago

Hi, We were very disappointed to read your review left about your recent order placed with Tower. Your review was the first occasion we have been made aware of your dissatisfaction as we have no record of receiving any messages from you. Due to your order being placed after the cut off time to qualify for next day delivery I can confirm your order was delivered on time. One of my Leadership Teams has contacted you today to clarify all of the issues you have raised. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very pleased with items bought”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable order and your kind words. We hope you re-visit our storefront soon. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Replaced my pyramid kettle of the same colour. Cannot fault this kettle as it does what it is supposed to do.”

Helpful Report

Posted 2 years ago

Hi Trudi, We appreciate you taking the time to leave your 5-star review about our pyramid kettle. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Dealt with Megan in customer service who was very helpful and polite. No hassle in getting replacement item.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your 5-star review about the recent service you received from my colleague Megan. Megan was delighted to read your comments Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Megan in after sales has been excellent handling my request for a new timer dial for my air fryer. Would thoroughly recommend this company. Brian Kelly”

Helpful Report

Posted 2 years ago

Hi Brian, We appreciate your comments about how our Customer Services team and in particular Megan resolved your recent enquiry. Here at Tower we always place the customer at the heart of everything we do. Thanks for your recommendation. Keith - Group Customer Services Manager

Posted 2 years ago

“I placed my order on December 27th on standard delivery and it arrived on December 30th. Delivered by Hermes with constant tracking information provided. Excellent service !”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave such valuable comments about your recent delivery experience. I have passed your comments on to our courier partners. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love my tower but recently bought replacement drawer which does not fit therefore useless. Very disappointed”

Helpful Report

Posted 2 years ago

Hi Paul, Many thanks for your review regarding the drawer for your Airfryer. We were disappointed to read your comments and review especially as this appears to be the first time you have raised the issue with us I have arranged for one of my Leadership Teams from Customer Services to contact you to understand your enquiry further and ultimately to resolve this. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic after sales Customer Service from ‘Sam’ at Tower! Absolutely love the new bread maker and Sam made it possible for us to activate the 3 Year Warranty. What a Star! My husband is having to have a special diet following lifesaving cancer surgery and thought he would have to omit bread forever. This little machine is making his new baking regime a doddle!”

Helpful Report

Posted 2 years ago

Hi Wow !!! what a wonderful review to read about your recent enquiry which Sam resolved for you. Sam loves resolving customers enquiries and I was delighted to read she had activated your warranty. I hope the Tower Bread Maker helps with your husbands recuperation Take care and best wishes for the future Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,238 reviews