Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 9 litre air fryer which arrived but had damaged packaging and no instruction booklet. Tried to call but you get through to a recorded message telling you to send an email to their customer service department as they are so busy. The response to the email is an automated response advising they'll get back to you in 7 days. Still no response one week later. Now at the point of contacting Trading Standards or Citizens Advice Bureau to see if they can get a response. Based on this I suggest you avoid Tower Housewares like the plague.”

Helpful Report

Posted 1 year ago

Hi Andy, Thanks for your valuable comments about your Tower Air Fryer. I was sorry to read about the damage to the packaging - rest assured we hold close links with our courier partners and will address your comments with them. One of my Leadership Team have contacted you today to establish if your Air Fryer is in working condition. In addition, an Instruction Manual is being forwarded to you. It only leaves me to apologise for the shortfall in the normal service delivery here at Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Payed for next day delivery and hasnt turned up . Tryed calling customer service and just said email us . Where is the customer service there is non . Iv tryed ringing the delivery company no answer , so what is the point in me paying for next day delivery if im not going to get it next day , i no its only £4.99 but still i payed for next day so i want £4.99 i payed back as i havent got the item next day”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments about the delivery experience of your Tower order. I was sorry to learn about the delay in delivering your parcel to you, but I was delighted to understand your parcel is now with you safely. As you can appreciate our courier partners are working very hard to get our customers' orders to them as quickly as possible during this busy time. One of my Customer Services Team have contacted you today to address your comments - it only leaves me to personally apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Placed an order on the 21 November for the vortex xl Air fryer, so far no airfryer but have taken the money. I have no idea what is going on as have had no communication from them. Phone number does not work as they tell you to email, you email then it takes 7 days for them to reply. I wish I had read the reviews before placing my order.”

Helpful Report

Posted 1 year ago

Hi Sue, I really appreciate your valuable feedback about your recent experience with Tower. Due to the high volume of interest shown in our energy saving products such as Air Fryers our Customer Services Team are working hard to ensure our customer communications are responded to as quickly as possible. One of my Customer Services Team will be in contact with you within the next 24 hours to provide an update on your enquiry. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“The air fryer is the best thing ever purchased so easy to use and quick and efficient well worth the money especially in this economic climate of high energy bills”

Helpful Report

Posted 1 year ago

Hi Julie, We were delighted to read your kind words about your Tower Air Fryer. Here at Tower, we have seen a fantastic interest in our energy saving products. Thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I need to cancel my order and get a refund I haven’t received item and logged this by email on Friday to action as soon as possible Money has been taken 189.99 please refund and retrieve item from courier”

Helpful Report

Posted 1 year ago

“Brilliant price at Argos easy instructions good size for two people”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star review about your Tower product. We were delighted to read it meets your requirements. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely disgusted had this air fryer TODAY used it and it’s blown and almost set on fire. Tried to contact Tower and nothing! Could have started a fire!!!”

Helpful Report

Posted 1 year ago

“Terrible customer service received a damaged air fryer on the 17th November & emailed straight away automated response saying someone will get back to me.. It's now the 28th & still no reply ... I need to return this item ASAP.. Why is there no returns label in the box saving time etc... You have taken £ 200 from me... I want a refund please .. Awful experience & ongoing ... Very annoying..”

Helpful Report

Posted 1 year ago

Hi Beverley Thanks for taking the time to leave your comments and photograph of your Tower Air Fryer. I was sorry to learn of the damage upon arrival of your product - rest assured this is a rare occurrence. We do hold close links with our courier partners, and we will address you issue with them. One of our Customer Services Team have been in contacted with you and we look forward to receiving the information from you to conclude your enquiry fully. It only leaves me to offer my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I just cooked a small roast beef with roasted frozen potatoes in 35 minutes. Admittedly it was a little over cooked but it tasted and smelt great so much so I was into my 2nds before I even thought to take a picture!”

Helpful Report

Posted 1 year ago

Hi David, Thanks for taking the time to leave your photograph of the delicious meal you cooked in your Tower Air Fryer. I'm confident it tasted as good as it looked. Thanks for choosing Tower for the purchase of your Air Fryer. Keith - Group Customer Services Manager

Posted 1 year ago

“👍very good”

Helpful Report

Posted 1 year ago

Hi Jamil, Thanks for your 5-star review We were pleased to read everything is good - rest assured if you do have any enquiries, please feel free to get in touch with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Love it. For when it's just two of us at home it saves turning on the normal oven. It cooks really well and efficiently. I think it has already paid for itself.”

Helpful Report

Posted 1 year ago

Hello MarknSazz, Thanks for taking the time to leave your 5-star review about your Tower Air Fryer. I was really pleased to read about the energy saving benefits you are seeing with your product. Best wishes. Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely shocking service. We gifted a set to a family member as well as purchasing a set for ourselves at the same time. Kettle has gone wrong in less than the year. Offered to choose a completely different one as you have none to replace. I purchased a set to match for a reason so I want the whole set replaced. Surprise surprise 2 days now with Absolutely no response to my e mails considering I was given 48 hours to reply this Is out of order. I am Absolutely disappointed with this company and the fact you can't supply new items to cover your faulty ones. have a 4 month baby to boil kettle for and can't. Boiling water in pans to get by! Absolutely shocking that you haven't helped quicker because of this. The kettle leaks water all through the dial and down to the electrics. Do not buy from this company!”

Helpful Report

Posted 2 years ago

Hi Louise, Thanks for your valuable review about your recent contact with Tower. As you can appreciate, due to the popularity of our products we have been inundated with interest and enquiries. Our Customer Services Team are working hard to ensure our customers messages are responded to as quickly as possible. I was pleased to learn that one of the Customer Services Team Chloe has been in contact to agree a solution to your enquiry. It only leaves me to apologise for the shortcomings in our usual standards of service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great price for a good sized airfyer which looks fabulous.”

Helpful Report

Posted 2 years ago

Hello James, Thanks for sending across the photograph of your Tower Air Fryer. It was great to see how your Air Fryer has made a fantastic addition to your kitchen. Thanks for choosing Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic iron, kettle and toaster. Why buy from china when you can have British made!”

Helpful Report

Posted 2 years ago

Hi Bek, Thanks for your 5 star comments about your Iron, Kettle and Toaster set. Many thanks for considering Tower for your valuable order. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have just unpacked my air fryer, not yet summoned up courage to use it. Have attempted to read instruction book and it’s virtually impossible to read! Tiny, extremely faint print, most odd and not all helpful. This is why I have not attempted to use the air fryer as trying to work it outmyself, as even with my magnifyer reading glasses, still struggling👎 Somewhat disappointed although the machine looks fab.”

Helpful Report

Posted 2 years ago

Hi Sue, Thanks for your kind words about your Tower Air Fryer. I was sorry to read about the difficulties you have experienced with your Instruction Manual. One of my Customer Services Team will be contacting you within the next 24 hours to see how we can help. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent so happy with my new air fryer can’t believe I wanted this long to bye one happy cooking to me 😀😀”

Helpful Report

Posted 2 years ago

Hi Sam, It was great to read your comments about your Tower Air Fryer. Here at Tower, we are very proud of our Air Fryer range. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Love it, everything cooks more quickly than an oven , and cheaper too. Food seems more crispy. I've been a fan for a few years, long before others realised they could save.”

Helpful Report

Posted 2 years ago

Hello Jay, We really appreciate your kind words about your Tower Air Fryer. Our Air Fryers are very popular at the moment - confirming everything you've been aware of for years !!!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Only wish I had read these reports paid for next day delivery still waiting getting nowhere trying to get answers and the fact they are cheaper else where”

Helpful Report

Posted 2 years ago

Hi Cazza, Thanks for taking the time to leave your valuable feedback about the order you recently placed with Tower. I have arranged for one of my Customer Service colleagues to contact you today. I can see from initial investigations that there was a rare occurrence which prevented your order being finalised. It only leaves me to apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Terrible service will not be using them again.”

Helpful Report

Posted 2 years ago

Hi Olivia, I was sorry to read your review left on our Tower Website. Having investigated your enquiry, I can confirm your order was not processed in full due to a rare technical issue which occurred with our website. I can see from our records that your enquiry has now been fully resolved and must offer my sincere and personal apologies for the disappointment this issue has caused. Keith - Group Customer Services Manager

Posted 2 years ago

“The customer service is a disgrace. To hear only a voice message when you call saying sorry due to the time of year we are very busy so please e-mail us instead. Maybe you need to employ some phone staff. You e-mail get stupid auto response, very very un-professional. All I wanted is to return an item and you are doing your best to make it as hard as possible. Seems Ian has time to respond to reviews though”

Helpful Report

Posted 2 years ago

Hi Graham, Thanks for taking the time to leave your comments about your recent contact with Tower. Having read your comments, I was sorry to read you ordered the incorrect sized product which did not meet your requirements. As you can imagine with the popularity of our Air Fryers, Tower have been inundated with interest and enquiries about our products. Our Customer Services Team are working hard to ensure our customers messages are responded to as quickly as possible. One of our Customer Service Representatives Liberty is handling your enquiry and will be finalising the actions required for you to return your parcel to us today. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,234 reviews