Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,225 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice little griddle legs could be little more stronger but does cook nicely once it's heated up”

Helpful Report

Posted 1 year ago

Hi Julia, Thanks for your comments about your Tower product. Here at Tower we love hearing from our customers about how we can improve our products and services. Rest assured your comments have been noted and passed across to our Product Development team. Should you need any assistance in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I bought a 5 litre tower tower manual airfryer a couple of weeks ago & it's the worst appliance I ever bought in my life, for example it takes at least an hour & a half to cook a few frozen roast potatoes 🙄 I would not recommend this appliance”

Helpful Report

Posted 1 year ago

Hi Audrey, Thanks for your comments - we were disappointed to read your comments about our very popular Air Fryer. Your comments came as a surprise to us all here at Tower as your review was the first occasion we were aware you were having difficulties with your product. Here at Tower we pride ourselves on how we help our customers with their enquiries. There are a number of factors which could influence the cooking time you mention so I have arranged for one of our Customer Services Team to contact you to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Nice to look at and nice to handle. Stable and stylish.”

Helpful Report

Posted 1 year ago

HI Many thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ was delighted you selected us for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Tower Air Fryer is so simple to use and does exactly what it says it will do”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“New cordless purple iron, I have fallen in love with ironing again :) the cord is gone! Heats up quickly and irons quickly. A joy!”

Helpful Report

Posted 1 year ago

Hi Brian, Thanks for your wonderful comments. We were delighted to read how our Tower Steam Iron has helped you fall in love with ironing again :-) Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“All round excellent product”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking he time to leave your valuable comments about your Tower product. We hope you visit our website again very soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I just received my air fryer and I really like using it”

Helpful Report

Posted 1 year ago

Hi Tracy Many thanks for your 5 star comments about your Air Fryer. Rest assured our Customer Services Team are available should you need any help or advice in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I'm having an issue with tray 1,nit heating up”

Helpful Report

Posted 1 year ago

Hi Sally, Thanks for your review about your Tower product. I was sorry to learn about the issue you have reported. Once of our Customer Services Team will be in contact with you within the next 48 hours to see how we can help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“A bit disappointed with size of basket. Described as 4.3L but with the basket it’s quite small.”

Helpful Report

Posted 1 year ago

Hi Traceek, We were sorry to read your comments about your Tower Air Fryer. Rest assured all of our products dimensions are shown on our website. Should you have any concerns with your product please feel free to contact our Customer Services Team who would be delighted to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“I have had my cooker for about a year very pleased with it but the light has stopped working on the viewer can someone please tell me where the bulb is and how to replace it thank you”

Helpful Report

Posted 1 year ago

Hello, I was sorry to read your comments about the issue which has occurred with your Tower product. I have arranged for one of our Customer Services Team to contact you within the next 48 hours - in the meantime thanks for your patience. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Was given this Airfryer as a present for my birthday, I'm amazed with it, I have cooked sausages and rashers and even southern fried chicken, all have been delicious, I am learning everyday about how to operate this fryer, the only problem is there wasn't really a recipe book to teach you how to cook different meals. If I was the manufacturer, I would include with the fryer a recipe book.”

Helpful Report

Posted 1 year ago

Hi Terence Thanks for taking the time to leave your comments about your Tower Air Fryer. We were delighted to read about the mouth watering meals you have prepared using your Air Fryer. Here at Tower we love hearing our customers suggestions about how we can improve our products and services and your comments have been noted. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“What a Great little Fryer, had it for a few days Now it cooks well and that's all I need. Thankyou Tower.”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for your comments and indeed your valuable order for your Tower Air Fryer. Rest assured our Customer Services Team are available should you have ay enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic value and a great workhorse”

Helpful Report

Posted 1 year ago

Hi Peter Many thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ was delighted that you selected us for your valuable order. Rest assured our Customer Services Team is always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great product and a great price.used it for the first time today. Thanks tower.”

Helpful Report

Posted 1 year ago

Hi Thanks go to you for your valuable order and kind words about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy can't wait. Used tonight”

Helpful Report

Posted 1 year ago

Hello Mrs Johnson, Many thanks for your review. We were delighted to read how happy you were with your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Awful customer service.”

Helpful Report

Posted 1 year ago

Hi Rahul, We were disappointed to read your comments about our Customer Service. Here at Tower we are proud of the way our Customer Services Team look after our customers enquiries so well - having had the opportunity to review your communications with our Team it was disappointing that our response was not the one you expected. Our Team remain in contact with you regarding your secondary enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“So good ok”

Helpful Report

Posted 1 year ago

Hi Jill, Many thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use, lightweight and very maneuverable. Value for money. Was unable to use our old cleaner due to the weight this is ideal. Would highly recommend”

Helpful Report

Posted 1 year ago

Hi Pam, Thanks for your valuable comments about your Tower Vacuum cleaner. Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I have to say a lovely simple to use perfect one cook pot very impressive thank you Tower”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments and your valuable order for your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Has taken a little while to gain confidence but on the whole enjoy produce. Instructions not very clear for 1st timers but lots of info on web and trial and error.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your comments about your Tower Product. Here at Tower we understand new products may take a little time to get accustomed to but please be assured our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,225 reviews