Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,226 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the indoor/outdoor bbq recently, excellent product. It heats very quickly and is very easy to clean. Very pleased and would recommend it.”

Helpful Report

Posted 1 year ago

Hello Sally, Thanks for your valuable comments and indeed your order for your Tower BBQ. We hope you enjoy using your BBQ to make delicious meals Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Love the colour matches the rest of my tower collection very inprest with the air fryer has lots of cooking choice and very quick at cooking”

Helpful Report

Posted 1 year ago

Hello Tracey, Many thanks for your kind words about your Tower Air Fryer. We were all delighted you choose Tower again for your valuable purchase, Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Nice looking, easy to clean but not as quiet as I’d like.”

Helpful Report

Posted 1 year ago

Hi Elaine, Thanks for your comments bout your Tower product. Our Customer Services Team would love to hear from you should you have any enquiries about your product. Regards Keith - Group Customer Services Manger

Posted 1 year ago

“We would give this air fryer 5/5. Ordered easily and arrived quickly. Wanted a white machine to match kitchen. Quick and easy to use with great results. Easily cleaned. Highly recommend.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, It was fantastic to read your comments about your Tower product. We were delighted with your 5/5 stars and your positive order and delivery experience. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Amazing cannot fault it..Food is cooked to the T!”

Helpful Report

Posted 1 year ago

Hello, Many thanks for your kind words and your valuable order from Tower. We hope you visit our website again soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Good quality for price”

Helpful Report

Posted 1 year ago

Hi Many thanks for your kind words and indeed your valuable purchase of your Tower product Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great value for money, works perfectly. Cannot fault it, highly recommend this as an option.”

Helpful Report

Posted 1 year ago

Hi Daniel, Thanks for your comments and 5-star review. It's great to hear how much you are enjoying your new purchase. Please don't hesitate to contact our Customer Support Team if there is anything we can help with. Best Wishes Tower

Posted 1 year ago

“Great bit of kit for my camper van.Used to carry a gas bbq & lug a bottle of gas about too but this is a lightweight alternative & cooks quick & great.Great price & delivery was prompt.Only gripe was packaging was ripped & beat to pieces but the item was ok.”

Helpful Report

Posted 1 year ago

Hi It's great to hear you are pleased with your recent purchase. We are sorry to learn of the condition in which your parcel was delivered. Rest assured we do hold close links with our courier partners and your enquiry will be addressed with our courier partners during our next service review. Should you need any assistance moving forward our Customer Service Team are always available to help. Best wishes Tower

Posted 1 year ago

“I can’t get a spare filter . Tried going on line but couldn’t get it to connect to website If it’s going to be that complicated. I think it is false economy. Kettle is ok.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to read your comments regarding not being able to obtain a filter for your Kettle. Due to the popularity of our products, we can sometimes not have stock of certain products. We have arranged for a member of our management team to reach out to look to see if we can obtain the required part. We look forward to speaking with you shortly in a bid to fully resolve your query. Best Wishes Tower

Posted 1 year ago

“Nice design & easy to assemble an im crap at putting anything together! Bought the table fan as well, highly recommend both items.”

Helpful Report

Posted 1 year ago

Hi Sheena, Many thanks for your kind words about the Tower products your purchased. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent”

Helpful Report

Posted 1 year ago

Hello, Thanks for your comments and 5-star review - this is much appreciated. Please don't hesitate to get in touch with our Customer Support team if there is anything we can help with. Best Wishes Tower

Posted 1 year ago

“Excellent website and price for VL 30, so far works a treay”

Helpful Report

Posted 1 year ago

Hi Ron, Many thanks for your kind words and your valuable purchase. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“First air fryer lasted 5 months before the light went off returned it with no problem from argos. I got full refund and bought digital tower air fryer same size but £30 cheaper just hope light lasts longer”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your comments about your Air Fryer. Rest assured your Air Fryer is supported by a robust warranty scheme and in the rare event of any issues our Customer Services Team are always available to assist. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Love my product so quick and easy to use”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind words about your Tower product. Should you need any assistance moving forward our Customer Service Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Quick service. Quick delivery. Lovely product. Very happy thankyou”

Helpful Report

Posted 1 year ago

Hi Joanna It was fantastic to read your comments about the order and delivery experience for your Tower product. Rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Lovely & compact, great cooking once I new how to use it. I basically use the pre-settings. It was slightly smaller than I thought but it's ideal. Food is delicious 😋”

Helpful Report

Posted 1 year ago

Hi Thanks for your great comments and your valuable order of your Tower product. Everyone here at Tower HQ was delighted you selected us for your order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I bought on a Friday paid for next day delivery, never arrived. Rang on the Monday to say it hadn't arrived and that I was leaving to live in Spain the next day said you would refund me and stop future payments but this hasn't happened”

Helpful Report

Posted 1 year ago

“Gorgeous looking fan howether quite loud.”

Helpful Report

Posted 1 year ago

Hello Paige, Thanks for your kind words about your Tower fan. Should you have any enquiries our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very stylish fan. Works very well. Arrived very quickly, pleased either price and service”

Helpful Report

Posted 1 year ago

Hi Shirley, Thanks for your kind words about your Tower fan. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Megan was very helpful in dealing with my request. She was professional throughout and brought my enquiry to a satisfactory conclusion.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your comments and 5-star review. It's wonderful to hear how Megan was able to assist and resolve your query. We will be sure to pass your comments to Megan. Thanks again! Tower

Posted 1 year ago

Tower is rated 4.2 based on 5,226 reviews