Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best buy ever”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5-star comments about your Tower product. We really appreciate your valuable order. Rest assured our Customer Services Team are readily available if you have any further enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Nice product but instructions almost wholly centred around cooking meat.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower Air Fryer. It was great to see your Air Fryer making a great addition to your kitchen. Thanks for your comments about the Instruction Manual - we love hearing from our customers as to how we can improve and develop pour services. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good little efficient oven. Shelves don't fit well too tight on the width. Needs on or off light switch. Could do with a bell to tell you when it switches off like a microwave. Control knobs need white marker.”

Helpful Report

Posted 2 years ago

Hi Tony, Thanks for taking the time to leave your comments about your Tower Air Fryer. It's great that you've recommended some improvements to meet your personal requirements. rest assured these have been noted. Should you have any further enquiries our Customer Services Team are readily available to help. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“New to air frying really easy to use easy to clean and good support recipes etc on the tower face book page”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5-star review about your new Tower Air Fryer. Whilst our Air Fryers are definitely easy to use, a new product can on occasions take a little time to get accustomed to. Our Customer Services Team here at Tower are always on hand to help should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I recently searched 'amazon' and many other online outlets for an Airfryer, for my desired size and price range all were out of stock. A friend suggested I try Freemans, (are they still in business?) ...and I did, not only did I get what I wanted, received it within 48 hours with clear and precise paperwork. Thankyou. From now on Freemans will be my first choice.”

Helpful Report

Posted 2 years ago

Hello David, Thanks for your 5-star review about your Tower Air Fryer. Whilst your Air Fryer was purchase from one of our retail partners it was great to read that it was delivered on time and you found the Instruction Manual clear and concise. Thanks for choosing to purchase a Tower product - please feel free to visit our own website in the future at www.towerhousewares.co.uk Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Had the Tower 10-1 for a day now and so far very pleased with the results. New to air frying and it would have been helpful if the recipe book would be bigger and showing simpler meals to prepare. The silicone mitts are not very good as they got hot very quickly and I had to drop the tray.”

Helpful Report

Posted 2 years ago

Hi Steve, Thanks for taking the time to leave your 5-star review about your Tower Air Fryer. I was delighted to read you are pleased with the initial results. Here at Tower, we love hearing our customers opinions on how we can improve and develop our products and services so thanks for your comments about the Recipe Book and Silicone Mitts. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Had ordered a 9L Dual Air Fryer even though they had increased it to £199.99 before letting it go back on sale. and was told i would be able to order it the net day when it was £150. Once it arrived i contacted Tower via email saying i want to return the fryer as i changed my mind on paying £200 and that the box was damaged. had raised the return form, and confirmed that Yodel had returned the item back for the past few days now. still had no refund. made several attempts to contact them about my refund, complete silence no response from tower what so ever about me ever getting my money back.”

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Posted 2 years ago

“I purchased a tower vortex air fryer a couple of months ago, I have just used for the first time, I am absolutely blown away by it, I really didn't expect it to do what it says it can, I cooked frozen roast potatoes and stuffing balls, and it does exactly what it says it does, amazing food, half the cooking time of an oven, WOW and not a bad price either. I would most definitely recommend it.”

Helpful Report

Posted 2 years ago

Hi Carol, What a fantastic review to read about your Tower Air Fryer. We love our Air Fryers, and I was delighted to learn about some of the lovely meals you have cooked. Thanks for your recommendation. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great product love it”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your review about your Tower product. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“A very well made & presented kettle which seems to be efficient in terms of the time it takes to boil.”

Helpful Report

Posted 2 years ago

Hi It was lovely to read your review about your Tower kettle. Here at Tower, we take great pride in our products as well as the supporting Customer Service we provide so if you have any enquiries please do get in touch. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased the duel air fryer on the 17th October, still haven’t received it, emailed them nothing back phoned them to be cut off every time absolutely shocking company!!!”

Helpful Report

Posted 2 years ago

Hi Deedee, Thanks for taking the time to leave your valuable comments about the issue with your recent order. I was sorry read about the inconvenience you have experienced - rest assured this is not the normal level of service we pride ourselves on here at Tower. Having had the opportunity to investigate your enquiry I can see there was an issue with your order following a period of maintenance with our website. Your enquiry has also been impacted due to the popularity and demand for our products and the associated enquiries we have received from our customers. Rest assured that one of my Leadership Team will be providing an update to you personally within the next 24 hours. It only leaves me to once again apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I have different air fryers but this one beats them all..”

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Posted 2 years ago

Hi Sharon, Thanks for your wonderful 5-star review about your Tower Air Fryer. Your valuable order has been greatly appreciated. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I use Aquajet plus carpet washer to clean the carpet in my house it was really great, did a wonderful job quickly and very easy to use Good price Recommend”

Helpful Report

Posted 2 years ago

Hi It was great to read your 5-star review about your Tower AquaJet Plus Carpet Washer. Thanks for choosing Tower for your valuable purchase - we look forward to welcoming you back to our Tower website again very soon. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Sent email to Tower few days ago about non stick surface coming off grill .I have had l have had the dry fryer from June as a present.I am very annoyed as l sent an email a few days ago ,no response as yet.l have been very careful washing in warm soapy water.l have had to get a new grill as l don't think it is safe to use it as it is.l would like to send you photos but not quite there yet .Please reply asap . Regards ,Mrs Gill Fear”

Helpful Report

Posted 2 years ago

Hi Gill, Thanks for taking the time to leave your review about your recent enquiry to Tower Customer Services. I was sorry to read about the delay in responding to your enquiry. You will have received an immediate response to your message confirming the timescales as to when you would have a reply from us. Due to the popularity and demand of our products we have been inundated with customer enquiries and our Customer Services Team are working very hard to respond to these messages. One of my Leadership Team has written to you today to understand your enquiry further It only leaves me to apologise for any inconvenience you believe may have been experienced. Keith - Group Customer Services Manager

Posted 2 years ago

“Unable to contact Tower not taking phone calls or answering e.mail I sent one over a week ago, not answered. I only want a simple answer nothing too taxing for the staff I suppose they are working from home and can''t be bothered. I will not buy this make again.”

Helpful Report

Posted 2 years ago

Dear Mrs Bennett, Thanks for taking the time to leave your comments about your recent experience with Tower Customer Services. I was sorry to read you feel our staff cannot be bothered to respond to your message - this is certainly not the case. Due to the popularity and demand for our products our Customer Services Team are working hard to respond to the messages from our customers. Indeed, on our telephone messaging there was an option for you to send an email to us - sadly we have no record of receiving an email from you. One of my Leadership Team have written to you today to understand the nature of your enquiry and to fully resolve this. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Recently purchased Air Fryer as a gift for a family member. Found it hard to register to extend warranty to 3 yr on the website as per the marketing literature. But no reference on the website. Does not create good perception. Perhaps there is another way?”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable feedback about your attempts to register your extended warranty for your Tower Air Fryer. I was sorry you found this difficult to complete. One of our team from Customer Services have written to you today providing instructions of how to complete your warranty. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with product Quality is the top And all dishes comes soo tasty”

Helpful Report

Posted 2 years ago

Hi Kamila, Thanks for your wonderful comments about your Tower Air Fryer. I was delighted to read about the delicious meals you have cooked. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“What a joke, I have purchased two of the air fryers, no communication about delivery on the website it says next day delivery, I have been waiting 12 days, they dont answer there phones and don’t reply to emails…. Going to have to a claim back from my credit card company …… AVOID”

Helpful Report

Posted 2 years ago

“We bought the Tower Xpress Pro and used it once to heat up some half baked bread, next time we tried to use it it didn’t work. Very disappointing”

Helpful Report

Posted 2 years ago

“Ordered a 9l air fryer on 28th October, paid £199.99 and also paid for next day delivery i have looked on my account and no order shows up tried ringing no one answers but said on confirmation e-mail if urgent to ring ! have not had e-mail to say it has been dispatched wondering what is going on can you help my order number 47271.”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thanks for taking the time to leave your review about your delivery experience with Tower. Having had the opportunity to investigate your enquiry I can confirm your parcel was ordered after the next day delivery cut off timescales which are quoted on our website. Your parcel was scheduled to be delivered today and on time - sadly no one was available to accept your delivery. Our courier partners will attempt to make a further delivery to you within the next 24 hours. One of my leadership team have confirmed this to you via email It only leaves me to apologise for any inconvenience you feel has been caused. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,234 reviews