Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,448 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to return a Tower T10057 Glass kettle due to a fault. It took 2 long weeks and many emails and photographs as required by Tower C/S to establish the reasons for the return request. If it wasn't for the efficiency of Annie at C/S, it would have taken much longer, no doubt. Tower have a good selection of Kettles and Toasters. The price is reasonable considering the 3 year warranty provided. The website is user friendly and works well. I am not sure about their Next Day offer for an extra pound. It took 48 hours for mine to arrive. I wrote an email to C/S to query this. I received no response? (I should have directed the email to Annie, I have no doubt that she would have replied fairly quickly) On the whole. I am happy with Tower products and not too impressed with their C/S (with the exception of Annie) I suggest for Tower's marketing team to look at some Lean management Techniques to streamline the business, if Tower is ambitious enough to compete with the best.”

Helpful Report

Posted 3 years ago

Hi Many thanks for tsking the time to leave your valuable comments. I was sorry to learn of your delivery experience - rest assured we will be reviewing all of your concerns and wherever we can improving our processes and communications. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Product was exactly as expected, and arrived quickly, but in a box about 10" square - for a wingnut, which could have been put in a small padded envelope with a second-class stamp, instead of the ridiculous £3.99 delivery charge”

Helpful Report

Posted 3 years ago

Hi Lynne, Thanks for your review about the delivery of your recent order. We always value the comments our customers make - rest assured as a result of your comments we are looking at the way we package and post our smaller products to eliminate any waste wherever possible. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“I had purchased the Tower Air Fryer T17005 and had watched videos on You Tube and downloaded the instruction manual on the Amazon website which both said the drawer and basket were dishwasher safe. My purchase arrived with a smaller instruction manual which informed me that the drawer and basket were NOT dishwasher safe and should NEVER be placed in a dishwasher. I felt rather confused and declined to phone Tower and was informed straight away that the items should not be placed in a dishwasher. I cannot understand why people should give the wrong information about a product which is very misleading and untrue.”

Helpful Report

Posted 3 years ago

“Just purchased 6ltr sure touch pressure cooker. It exploded marking my wife's face, and splattered the kitchen with potatoes”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your review. Here at Tower Housewares we always take a rare event of a product defect with the utmost priority. I was therefore surprised to read your review which appears to be the first and only instance where you have highlighted this issue. One of my Leadership Team from Customer Services will be contacting you as a priority to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I am waiting for Tower customer services to reply to an email I sent about the extended warranty. Otherwise product good. Customer services not so good.”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for your review. As was sorry to learn that we had not responded to your enquiry. Due to the popularity of our products we have been inundated with enquiries from our customers. I have passed across your enquiry to one of my Management Team who has been in contact with you to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Took ages to reply to a query but once picked up by Annie all questions were answered promptly.”

Helpful Report

Posted 3 years ago

Hi Anthony, Thanks for your review I was pleased to learn your enquiry was fully resolved by Annie. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Have not received it has been 10 days”

Helpful Report

Posted 3 years ago

Hi, the records show that this was shipped on the 9th August. Please can you let me know if this has been received now and I will get in touch with the dispatch company. Thanks

Posted 3 years ago

“Today 8 August 2021 I purchased a Tower Cordless11 .1 V Wet and Dry Handheld Vac.in my local Lidl Store.I cannot find your website where I need to register this purchase.ensuring that I have a 3 Year Guarantee.I do not want ththis published as a Review__just trying tto make contact with your Company.as a Customer.Mary Duffy.Maple Drive.Bagenalstown.CoCarlow.Irish Republic.”

Helpful Report

Posted 3 years ago

Hi - If you go to https://registermywarranty.co.uk/ and add your details here. Hope that helps.

Posted 3 years ago

“Nice looking piece of equipment but is very noisy.”

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Posted 3 years ago

“Itook delivery on the 28th July of a Digitai Microwave model No T24019 Can you supply me with a n instruction book in bolder print I Am Partially Sighter And i cannot read it”

Helpful Report

Posted 3 years ago

Hello Patricia, Thank you for your review. We're so sorry but unfortunately at this moment in time we can not make any changes to our manuals. Please note though, we are working towards this to hopefully make them bigger and bolder. Take care. Carina @Towerhousewares

Posted 3 years ago

“No microwave yet Awaiting exchange”

Helpful Report

Posted 3 years ago

Hello. Thank you for your review. We're sorry to hear that your microwave has not yet arrived to you. We have looked into this further for you and can see that your microwave was not allocated. This has now been allocated and will arrive to you within the next 3-5 working days. We hope this helps. 😊 Take care. Carina @Towerhousewares

Posted 3 years ago

“I purchased my air fryer on the 6th July 2021 T17024 and i find it totally different from the air fryers i have purchased before. I find the handle gets very hot and the button you push in to lift the basket also gets very hot. My wife who is partially sighted could lift the other baskets no problem but with this one she won`t as it is to hot to handle.”

Helpful Report

Posted 3 years ago

“Recently purchased your fan T642000 from Robert Dyas and have assembled.Works ok but cannot use the Telescopic Recently purchased your pedestal fan T642000 from Robert Dyas and have assembled. Works ok but cannot use telescopic mode because the hole in the pedestal is too big ( or the screw is too small )Would appreciate your comments please. Judith Condie”

Helpful Report

Posted 3 years ago

Hi Judith, Thank you for your review. We're sorry to hear that you cannot use telescopic mode, are you able to email in to us at all at customerservice@towerhousewares.co.uk. and mark it for the attention of Carina? Take care. Carina @Towerhousewares

Posted 3 years ago

“Performs as expected. Unfortunately due to online support only I was unable to order all parts required. Tower normally has very efficient telephone support.”

Helpful Report

Posted 3 years ago

Hello. Thank you for your review. We're so sorry you can't get in touch with us over the phone. You are more than welcome to email us at customerservice@towerhousewares.co.uk and mark for the attention of Carina and I will get back to you. Take care. Carina @Towerhousewares

Posted 3 years ago

“I got one of these air fryers and I loved it so disappointed it only lasted about 3 months the knob is faulty and it’s not working at all .”

Helpful Report

Posted 3 years ago

Hello, We're sorry to hear that you are disappointed with our product. We have emailed you regarding this issue and hope to hear back from you soon. Take Care. Sam @TowerHouswares

Posted 3 years ago

“I cannot comment on the fryer as i bought is as a gift for a friend. she said she likes it but i'm not sure whether she has used it”

Helpful Report

Posted 4 years ago

“Great to cook with but delicate finish soon wears off Reviewed in the United Kingdom on 30 March 2021 Brilliant non stick easy to use pan hugely let down by a fragile exterior coating worn through to bare metal after less than three months. Tower had absolutely no interest of addressing the problem only to say they do not give any warranty for external finish. Pan was used on a gas hob. Worth noting that some of the additional pans purchased at the same time are now showing bare metal near the base.”

Helpful Report

Posted 4 years ago

“Do not use this company. The service is shocking. I have not received an order that was supposed to have been despatched on 31 December. The payment has been taken from my account. They are saying they can’t cancel the order. Telling me now to contact Hermes who have never received the order.”

Helpful Report

Posted 4 years ago

“Trying to extend the warranty on my Rose Gold Sandwich Maker and getting absolutely nowhere! I click the link and I get sent back to the homepage. Awful headache on the way now!”

Helpful Report

Posted 4 years ago

“"Extend your Warranty" section is dismal. Having entered details twice the site takes me back to the beginning. no recognition as to whether the system has accepted details or not. i hope that if I need the extended warranty in the future it won't be refused!!”

Helpful Report

Posted 4 years ago

Hi Christine, what was the product/s you were trying to register? If you want to email me on david.thompson-jones@rkwltd.com and I will get these products registered for you.

Posted 4 years ago

Tower is rated 4.2 based on 5,448 reviews