Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,450 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy working and delivery price perfect”

Helpful Report

Posted 2 months ago

Hello Allan Thanks for your wonderful comments about your Tower product. I was delighted to read how your order and delivery experience was a smooth one. I do hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“I spoke to Keileigh regarding an issue and she sorted it immediately. She was very helpful and informative. I consider the service very good.”

Helpful Report

Posted 2 months ago

Hello Many thanks for your five star comments about how Kayleigh from our Customer Services Team helped with your recent enquiry. Kayleigh is one of the many stars we have here at Tower who always look after our customer so well. Keith - Group Customer Services Manager

Posted 2 months ago

“Love my new Air fryer 👍👍👍”

Helpful Report

Posted 2 months ago

Hello Eileen We were thrilled to read your comments about how much you love your new Air Fryer. Thanks from everyone at Tower HQ for choosing us for your valuable purchase. Keith - Group Customer Services Manager.

Posted 2 months ago

“I have recently had a problem with my new kettle ,I sent an Email along with a photograph to customer services, I quickly received a most understanding and friendly reply from a young Lady called Amy,she resolved the issue immediately,her customer care was excellent a credit to The Tower company .many thanks .”

Helpful Report

Posted 2 months ago

Hello Many thanks for taking the time to leave your kind words about Amy from our Customer Services Team. Amy is a real star when it comes to looking after our customers and their enquires. Best wishes Keith -Group Customer Services Manager

Posted 2 months ago

“Every bit as stylish on the kitchen counter as it looks online. I recently purchased the Cavaletto (Black/Rose Gold) package consisting of a microwave, kettle, toaster and 3 x storage canisters. It's immediately given the kitchen a much-needed facelift and it as well as being reasonably priced, all of the appliances perform well. Highly recommend!”

Helpful Report

Posted 2 months ago

Hello Richard Many thanks for your wonderful comments. I was thrilled to read how your Caveletto package made a great addition to your kitchen. Thanks for your very valuable order and for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 2 months ago

“We're thrilled with the size, simplicity and style of the slow cooker for the price, great product”

Helpful Report

Posted 2 months ago

Hello Nicola G Thanks for your wonderful comments about your Slow Cooker. We do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“I spoke to customer service since my air fryer stopped working and their service and availability was great. They replied and solved my problem quickly and offered to replace my device with a new one.”

Helpful Report

Posted 2 months ago

Hello Emanuela, Many thanks for your 5 star comments about your recent enquiry with our Customer Services Team. Here at Tower we believe the service we offer to our customers is different to that of other organisations. I was delighted this was the case with your enquiry. Keith - Group Customer Services Manager

Posted 2 months ago

“So chuffed with my tower air fryer I would give it a 10 so good”

Helpful Report

Posted 2 months ago

Hello Thanks for your kind words about your Tower Air Fryer. We were delighted to read about your 10 out of10 score for your Air Fryer. Keith - Group Customer Services Manager

Posted 2 months ago

“Tower toastie maker, deep fill. Great purchase. Follow the instructions on conditioning and cleaning and you can’t go wrong. Cooking time of course depends on fillings used but our first ever cheese and onion was spot on. Don’t worry about size of bread, ours is home made and turns out slightly smaller than a regular loaf but it really doesn’t matter 5*.”

Helpful Report

Posted 2 months ago

Hello Pierre Thanks for your wonderful and detailed comments about your Tower Toastie Maker. Nothing beats a cheese and onion toastie. Keith - Group Customer Services Manager

Posted 2 months ago

“Excellent all round service.very quick delivery. great value for money, its a nice kettle.boils quickly and quietly.pours well. highly recommend”

Helpful Report

Posted 2 months ago

Hello It was wonderful to read about your recent quick order and delivery experience for your kettle from Tower. I hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“I am very happy with my 4.3lt Rose Gold air fryer. What I'm not happy with is how it was described. I was told it would grill, bake, roast aswell as airfry. What I was not told was that I needed to buy accessories to do this! Had I been told, I would have bought the grill necessary accessories and had them delivered at the same time therefore avoiding delivery costs”

Helpful Report

Posted 2 months ago

Hello Lizzie Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. Whilst it was pleasing to read you are happy with your I was sorry to learn about the accessories for your product. One of our Customer Services Team will be in contact very soon. Keith -Group Customer Services Manager

Posted 2 months ago

“Happy with my colourful tower kettle”

Helpful Report

Posted 2 months ago

Hello Thanks for your 5 star comments about your Tower Kettle. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“Bought the 3.8 Tower Vortex Air Fryer after resisting this trend for ages. I wish they didn't call them fryer as the are mini fan ovens, but are really great mini ovens. I have used it so far to roast a small pork joint, cook bacon and make lovely toasties. As a single person household it is ideal and the results way beyond what I expected. I knocked off one star for the "extended warranty" that seems to be a third party site selling these. I didn't follow through the process as it seemed overly keen on harvesting my data and for a relatively inexpensive purchase I prefer to take the risk of it breaking down. I am disappointed that a brand like Tower doesn't manage it's own warranty registration process.”

Helpful Report

Posted 2 months ago

Hello Thanks for your valuable comments. We were delighted to read how your Air Fryer suits your personal circumstances. In terms of the extended warranty registration I can confirm the Register My Warranty page on our website is managed fully by Tower - rest assured we do not use any 3rd party organisations to manage our own warranties. I trust this clarifies your comments Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“I’ve just unwrapped and tested this iron on a shirt and a hanky. Not having a trailing cable is brilliant. It does a good job. Just few flaws: the baseplate is not heavy enough - it tends to lift up when you pick up the iron. How about having suckers to hold it to a smooth surface. Secondly, mechanism that holds the iron to the baseplate is wrongly labelled. It should be cordless/corded and not corded/cordless, also both symbols show the ‘locked’ position (see photograph). Finally, the temperature dial is hidden under the handle - if it were bigger and was black on white instead of grey on dark blue it would be much easier to read. .”

Helpful Report

Posted 2 months ago

Hello Chris Thanks for your kind words about your Steam Iron from Tower. We do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“Was bought for a present for my mother”

Helpful Report

Posted 2 months ago

Hello Mandy I hope your mother loves her Tower product. If we can help in anyway in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 months ago

“Bought the Tower 3.5 litre slow cooker really pleased looks nice bought the black and rose gold like the fact it has 2 settings and a keep warm function easy to use and easy to clean only used once so far but recipe was fab 10/10 would recommend.”

Helpful Report

Posted 2 months ago

Hello Gaynor Thanks for your wonderful comments about your Tower Slow Cooker. We were delighted you selected Tower to make your valuable purchase. Keith - Group Customer Services Manager

Posted 2 months ago

“This is an amazing iron for £23. It’s light and easy to use. I returned it to its charger when moving the item of clothing. Ironed lovely. Would highly recommend this iron.”

Helpful Report

Posted 2 months ago

Hello Thanks for your 5 star comments and your recommendation for your Tower Iron. We hope you visit our website again very soon to check out our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Unhappy with what I’ve received today. The baskets don’t line up with the top part of the air fryer and it’s come dented. The box it came in was upside down when delivered so I’m not sure what’s gone on.”

Helpful Report

Posted 2 months ago

“Had a problem with my new air fryer. Joseph dealt with the issue straight away. He kept me informed through the week. He has arranged a replacement to be delivered. He is very efficient and print with replies. Top man!”

Helpful Report

Posted 2 months ago

Hello Robin Thanks for your kind words about Joseph from our Customer Services Team. I was delighted to read how Joseph helped with your recent enquiry. Kindest regards Keith - Group Customer Services Manager

Posted 2 months ago

“Amazing customer service, I was overwhelmed at how they went above and beyond for me, thanks”

Helpful Report

Posted 2 months ago

Hello Alison Thanks for your 5 star comments about the service you received from Tower. Here at Tower we believe the service we offer to our customers is different to that of other organisations and I was delighted to read this was the case with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

Tower is rated 4.2 based on 5,450 reviews