Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,275 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 7th December 2024

Tower 5 star review on 6th December 2024

Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just ordered and received a Tower Vortex manual 5l air fryer. Have tried it out and I'm very happy with it. An excellent product at a very fair price. Would highly recommend.”

Helpful Report

Posted 2 months ago

Hello Many thanks for your wonderful words about your Tower Air Fryer. We were delighted to read your kind words and your recommendation. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Excellent double air fryer .not bulky Plenty of trays . Good delivery Easy to clean easy to use”

Helpful Report

Posted 2 months ago

Hello What a wonderful review to receive. Here at Tower HQ we were delighted to read your comments about your Air Fryer. Thanks again for your comments and indeed your valuable order. Keith - Group Customer Services Manager

Posted 2 months ago

“Good price. Delivery delayed by a day - no idea why - via Amazon. Beautiful piece of kitchen equipment that I have yet to try out. A 3 year guarantee but nowhere seen to activate it!”

Helpful Report

Posted 2 months ago

Hello Thanks for your 5 star comments. I was sorry to learn of the delay on Amazons part regarding your delivery. Rest assured our Customer Services Team are always available to assist with any enquiry you may have in the future. One of our Customer Services Team will be in contact with you to help with the registration of your product Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“**ɪ ᴛʜɪɴᴋ ɪ ᴊᴜꜱᴛ ɢᴏᴛ ꜱᴄᴀᴍᴍᴇᴅ ᴏɴ ᴛʜᴇ ᴛᴏɴ ᴄʜᴀɪɴ: ᴍʏ ᴛᴇʟᴇɢʀᴀᴍ ᴡᴀʟʟᴇᴛ ᴡᴀꜱ ᴇᴍᴘᴛɪᴇᴅ, ʙᴜᴛ ᴠɪᴘᴇʀ ʜᴀᴄᴋ ɴᴀᴛɪᴏɴ ꜱᴀᴠᴇᴅ ᴛʜᴇ ᴅᴀʏ** 𝐀 𝐟𝐞𝐰 𝐝𝐚𝐲𝐬 𝐚𝐠𝐨, 𝐈 𝐝𝐞𝐜𝐢𝐝𝐞𝐝 𝐭𝐨 𝐭𝐞𝐬𝐭 𝐨𝐮𝐭 𝐭𝐡𝐞 𝐓𝐨𝐧 𝐛𝐥𝐨𝐜𝐤𝐜𝐡𝐚𝐢𝐧 𝐛𝐲 𝐭𝐫𝐚𝐧𝐬𝐟𝐞𝐫𝐫𝐢𝐧𝐠 **𝟐𝟎𝟎 𝐓𝐎𝐍 (𝐓𝐨𝐧𝐜𝐨𝐢𝐧)** 𝐢𝐧𝐭𝐨 𝐦𝐲 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦 𝐰𝐚𝐥𝐥𝐞𝐭. 𝐈𝐭 𝐰𝐚𝐬 𝐦𝐞𝐚𝐧𝐭 𝐭𝐨 𝐛𝐞 𝐚 𝐬𝐦𝐚𝐥𝐥, 𝐡𝐚𝐫𝐦𝐥𝐞𝐬𝐬 𝐭𝐫𝐢𝐚𝐥 𝐛𝐞𝐟𝐨𝐫𝐞 𝐦𝐨𝐯𝐢𝐧𝐠 𝐥𝐚𝐫𝐠𝐞𝐫 𝐬𝐮𝐦𝐬. 𝐀𝐬 𝐬𝐨𝐨𝐧 𝐚𝐬 𝐈 𝐦𝐚𝐝𝐞 𝐭𝐡𝐞 𝐭𝐫𝐚𝐧𝐬𝐟𝐞𝐫, 𝐦𝐲 𝐡𝐞𝐚𝐫𝐭 𝐬𝐚𝐧𝐤—𝐭𝐡𝐞 **𝟐𝟎𝟎 𝐓𝐎𝐍** 𝐝𝐢𝐬𝐚𝐩𝐩𝐞𝐚𝐫𝐞𝐝 𝐢𝐧𝐬𝐭𝐚𝐧𝐭𝐥𝐲, 𝐭𝐫𝐚𝐧𝐬𝐟𝐞𝐫𝐫𝐞𝐝 𝐨𝐮𝐭 𝐨𝐟 𝐦𝐲 𝐰𝐚𝐥𝐥𝐞𝐭 𝐭𝐨 𝐚𝐧 𝐮𝐧𝐤𝐧𝐨𝐰𝐧 𝐚𝐝𝐝𝐫𝐞𝐬𝐬: **𝐔𝐐𝐂𝐗𝐫𝐙𝐍𝐄𝐒𝐑𝐔𝐈𝐧𝐨𝐄𝐢𝐎𝐏𝟖𝐐𝐪-𝐤𝐆𝐛𝐐𝐬𝐃𝟔𝐣𝟐𝟔𝐊𝐨𝐘𝐰-𝟓𝐲𝐟𝐢𝐊𝐝𝐝**. 𝐈 𝐜𝐨𝐮𝐥𝐝𝐧’𝐭 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐢𝐭. 𝐈 𝐝𝐨𝐮𝐛𝐥𝐞-𝐜𝐡𝐞𝐜𝐤𝐞𝐝 𝐞𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠—𝐦𝐲 𝐰𝐚𝐥𝐥𝐞𝐭 𝐚𝐝𝐝𝐫𝐞𝐬𝐬, 𝐭𝐡𝐞 𝐭𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧 𝐝𝐞𝐭𝐚𝐢𝐥𝐬, 𝐚𝐧𝐝 𝐞𝐯𝐞𝐧 𝐰𝐡𝐞𝐭𝐡𝐞𝐫 𝐭𝐡𝐞𝐫𝐞 𝐡𝐚𝐝 𝐛𝐞𝐞𝐧 𝐚 𝐦𝐢𝐬𝐭𝐚𝐤𝐞 𝐨𝐧 𝐦𝐲 𝐩𝐚𝐫𝐭. 𝐁𝐮𝐭 𝐧𝐨, 𝐞𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠 𝐰𝐚𝐬 𝐜𝐨𝐫𝐫𝐞𝐜𝐭 𝐨𝐧 𝐦𝐲 𝐞𝐧𝐝. 𝐓𝐡𝐞 𝐰𝐡𝐨𝐥𝐞 𝐩𝐨𝐢𝐧𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐭𝐞𝐬𝐭 𝐰𝐚𝐬 𝐭𝐨 𝐞𝐧𝐬𝐮𝐫𝐞 𝐭𝐡𝐞 𝐰𝐚𝐥𝐥𝐞𝐭 𝐰𝐚𝐬 𝐬𝐞𝐜𝐮𝐫𝐞 𝐚𝐧𝐝 𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐛𝐞𝐟𝐨𝐫𝐞 𝐜𝐨𝐦𝐦𝐢𝐭𝐭𝐢𝐧𝐠 𝐦𝐨𝐫𝐞 𝐟𝐮𝐧𝐝𝐬. 𝐍𝐨𝐰, 𝐢𝐭 𝐬𝐞𝐞𝐦𝐞𝐝 𝐥𝐢𝐤𝐞 𝐈 𝐡𝐚𝐝 𝐟𝐚𝐥𝐥𝐞𝐧 𝐯𝐢𝐜𝐭𝐢𝐦 𝐭𝐨 𝐚 𝐬𝐜𝐚𝐦 𝐨𝐫 𝐚𝐧 𝐞𝐱𝐩𝐥𝐨𝐢𝐭 𝐭𝐚𝐫𝐠𝐞𝐭𝐢𝐧𝐠 𝐓𝐎𝐍 𝐰𝐚𝐥𝐥𝐞𝐭𝐬 𝐨𝐧 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦. 𝐓𝐡𝐞 𝐢𝐧𝐬𝐭𝐚𝐧𝐭 𝐝𝐢𝐬𝐚𝐩𝐩𝐞𝐚𝐫𝐚𝐧𝐜𝐞 𝐨𝐟 𝐦𝐲 𝐟𝐮𝐧𝐝𝐬 𝐥𝐞𝐟𝐭 𝐦𝐞 𝐢𝐧 𝐬𝐡𝐨𝐜𝐤 𝐚𝐧𝐝 𝐟𝐞𝐞𝐥𝐢𝐧𝐠 𝐡𝐞𝐥𝐩𝐥𝐞𝐬𝐬. 𝐁𝐮𝐭 𝐭𝐡𝐞𝐧, 𝐈 𝐫𝐞𝐚𝐜𝐡𝐞𝐝 𝐨𝐮𝐭 𝐭𝐨 **𝐕𝐢𝐩𝐞𝐫 𝐇𝐚𝐜𝐤 𝐍𝐚𝐭𝐢𝐨𝐧** 𝐟𝐨𝐫 𝐡𝐞𝐥𝐩. **𝐇𝐨𝐰 𝐕𝐢𝐩𝐞𝐫 𝐇𝐚𝐜𝐤 𝐍𝐚𝐭𝐢𝐨𝐧 𝐒𝐚𝐯𝐞𝐝 𝐭𝐡𝐞 𝐒𝐢𝐭𝐮𝐚𝐭𝐢𝐨𝐧** 𝐈 𝐡𝐚𝐝 𝐡𝐞𝐚𝐫𝐝 𝐚𝐛𝐨𝐮𝐭 𝐕𝐢𝐩𝐞𝐫 𝐇𝐚𝐜𝐤 𝐍𝐚𝐭𝐢𝐨𝐧’𝐬 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐢𝐧 𝐝𝐞𝐚𝐥𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐛𝐥𝐨𝐜𝐤𝐜𝐡𝐚𝐢𝐧 𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐚𝐧𝐝 𝐜𝐫𝐞𝐝𝐢𝐭 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬, 𝐬𝐨 𝐈 𝐫𝐞𝐚𝐜𝐡𝐞𝐝 𝐨𝐮𝐭 𝐭𝐨 𝐬𝐞𝐞 𝐢𝐟 𝐭𝐡𝐞𝐲 𝐜𝐨𝐮𝐥𝐝 𝐡𝐞𝐥𝐩 𝐫𝐞𝐜𝐨𝐯𝐞𝐫 𝐭𝐡𝐞 𝐬𝐭𝐨𝐥𝐞𝐧 𝐓𝐎𝐍. 𝐖𝐢𝐭𝐡𝐨𝐮𝐭 𝐡𝐞𝐬𝐢𝐭𝐚𝐭𝐢𝐨𝐧, 𝐭𝐡𝐞𝐲 𝐚𝐧𝐚𝐥𝐲𝐳𝐞𝐝 𝐭𝐡𝐞 𝐭𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐭𝐫𝐚𝐜𝐞𝐝 𝐭𝐡𝐞 𝐦𝐚𝐥𝐢𝐜𝐢𝐨𝐮𝐬 𝐚𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐨𝐧 𝐭𝐡𝐞 𝐛𝐥𝐨𝐜𝐤𝐜𝐡𝐚𝐢𝐧. 𝐓𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐞𝐢𝐫 𝐚𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐭𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬, 𝐭𝐡𝐞𝐲 𝐰𝐞𝐫𝐞 𝐚𝐛𝐥𝐞 𝐭𝐨 **𝐫𝐞𝐯𝐞𝐫𝐬𝐞 𝐭𝐡𝐞 𝐭𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧** 𝐚𝐧𝐝 𝐫𝐞𝐭𝐫𝐢𝐞𝐯𝐞 𝐦𝐲 𝐬𝐭𝐨𝐥𝐞𝐧 𝐟𝐮𝐧𝐝𝐬, 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐈 𝐝𝐢𝐝𝐧’𝐭 𝐞𝐯𝐞𝐧 𝐭𝐡𝐢𝐧𝐤 𝐰𝐚𝐬 𝐩𝐨𝐬𝐬𝐢𝐛𝐥𝐞! 𝐓𝐡𝐞𝐲 𝐞𝐱𝐩𝐥𝐚𝐢𝐧𝐞𝐝 𝐭𝐡𝐞 𝐯𝐮𝐥𝐧𝐞𝐫𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐈 𝐡𝐚𝐝 𝐮𝐧𝐤𝐧𝐨𝐰𝐢𝐧𝐠𝐥𝐲 𝐞𝐱𝐩𝐨𝐬𝐞𝐝 𝐦𝐲𝐬𝐞𝐥𝐟 𝐭𝐨, 𝐚𝐧𝐝 𝐭𝐡𝐞𝐲 𝐚𝐥𝐬𝐨 𝐬𝐞𝐜𝐮𝐫𝐞𝐝 𝐦𝐲 𝐰𝐚𝐥𝐥𝐞𝐭 𝐛𝐲 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐢𝐧𝐠 𝐚𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐥𝐚𝐲𝐞𝐫𝐬 𝐨𝐟 𝐩𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧. 𝐍𝐨𝐭 𝐨𝐧𝐥𝐲 𝐝𝐢𝐝 𝐈 𝐠𝐞𝐭 𝐦𝐲 **𝟐𝟎𝟎 𝐓𝐎𝐍** 𝐛𝐚𝐜𝐤, 𝐛𝐮𝐭 𝐈 𝐚𝐥𝐬𝐨 𝐠𝐚𝐢𝐧𝐞𝐝 𝐩𝐞𝐚𝐜𝐞 𝐨𝐟 𝐦𝐢𝐧𝐝 𝐤𝐧𝐨𝐰𝐢𝐧𝐠 𝐭𝐡𝐚𝐭 𝐦𝐲 𝐟𝐮𝐭𝐮𝐫𝐞 𝐭𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧𝐬 𝐰𝐨𝐮𝐥𝐝 𝐛𝐞 𝐬𝐚𝐟𝐞. **𝐓𝐫𝐮𝐬𝐭 𝐁𝐮𝐢𝐥𝐭 𝐚𝐧𝐝 𝐏𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭** 𝐀𝐟𝐭𝐞𝐫 𝐭𝐡𝐢𝐬 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, 𝐦𝐲 𝐭𝐫𝐮𝐬𝐭 𝐢𝐧 **𝐕𝐢𝐩𝐞𝐫 𝐇𝐚𝐜𝐤 𝐍𝐚𝐭𝐢𝐨𝐧** 𝐡𝐚𝐬 𝐬𝐤𝐲𝐫𝐨𝐜𝐤𝐞𝐭𝐞𝐝. 𝐓𝐡𝐞𝐢𝐫 𝐪𝐮𝐢𝐜𝐤 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞, 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞, 𝐚𝐧𝐝 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐫𝐞𝐭𝐫𝐢𝐞𝐯𝐚𝐥 𝐨𝐟 𝐦𝐲 𝐟𝐮𝐧𝐝𝐬 𝐩𝐫𝐨𝐯𝐞𝐝 𝐭𝐡𝐞𝐲’𝐫𝐞 𝐚 𝐭𝐞𝐚𝐦 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐫𝐞𝐥𝐲 𝐨𝐧 𝐰𝐡𝐞𝐧 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐠𝐨𝐞𝐬 𝐰𝐫𝐨𝐧𝐠. 𝐈’𝐯𝐞 𝐬𝐢𝐧𝐜𝐞 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞𝐝 𝐭𝐨 𝐭𝐡𝐞𝐢𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐭𝐨 𝐡𝐞𝐥𝐩 **𝐦𝐚𝐧𝐚𝐠𝐞 𝐦𝐲 𝐞𝐧𝐭𝐢𝐫𝐞 𝐜𝐫𝐲𝐩𝐭𝐨 𝐩𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨**. 𝐍𝐨𝐰, 𝐈 𝐟𝐞𝐞𝐥 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭 𝐭𝐡𝐚𝐭 𝐦𝐲 𝐚𝐬𝐬𝐞𝐭𝐬 𝐚𝐫𝐞 𝐢𝐧 𝐠𝐨𝐨𝐝 𝐡𝐚𝐧𝐝𝐬, 𝐰𝐡𝐞𝐭𝐡𝐞𝐫 𝐈’𝐦 𝐭𝐫𝐚𝐝𝐢𝐧𝐠, 𝐭𝐫𝐚𝐧𝐬𝐟𝐞𝐫𝐫𝐢𝐧𝐠 𝐟𝐮𝐧𝐝𝐬, 𝐨𝐫 𝐦𝐚𝐤𝐢𝐧𝐠 𝐧𝐞𝐰 𝐢𝐧𝐯𝐞𝐬𝐭𝐦𝐞𝐧𝐭𝐬. 📪 𝚅𝙸𝙿𝙴𝚁𝙷𝙰𝙲𝙺𝙽𝙰𝚃𝙸𝙾𝙽@𝚐𝚖𝚊𝚒𝚕.𝚌𝚘𝚖 𝚆𝚎𝚋𝚜𝚒𝚝𝚎𝚜: 𝚠𝚠𝚠.𝚟𝚒𝚙𝚎𝚛𝚑𝚊𝚌𝚔𝚗𝚊𝚝𝚒𝚘𝚗.𝚘𝚛𝚐 𝚆𝚑𝚊𝚝𝚜𝙰𝚙𝚙: ‪+𝟒𝟒 𝟕𝟒𝟎𝟒 𝟐𝟑𝟔𝟐𝟏𝟎‬ 𝐈𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐯𝐞𝐧𝐭𝐮𝐫𝐢𝐧𝐠 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐨𝐟 𝐜𝐫𝐲𝐩𝐭𝐨 𝐨𝐫 𝐛𝐥𝐨𝐜𝐤𝐜𝐡𝐚𝐢𝐧 𝐚𝐧𝐝 𝐰𝐚𝐧𝐭 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐭𝐨 𝐬𝐚𝐟𝐞𝐠𝐮𝐚𝐫𝐝 𝐲𝐨𝐮𝐫 𝐚𝐬𝐬𝐞𝐭𝐬, 𝐈 𝐜𝐚𝐧’𝐭 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝 𝐕𝐢𝐩𝐞𝐫 𝐇𝐚𝐜𝐤 𝐍𝐚𝐭𝐢𝐨𝐧 𝐞𝐧𝐨𝐮𝐠𝐡. 𝐓𝐡𝐞𝐲 𝐧𝐨𝐭 𝐨𝐧𝐥𝐲 𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐞𝐝 𝐦𝐲 𝐥𝐨𝐬𝐭 𝐟𝐮𝐧𝐝𝐬 𝐛𝐮𝐭 𝐚𝐥𝐬𝐨 𝐩𝐫𝐨𝐭𝐞𝐜𝐭𝐞𝐝 𝐦𝐲 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐟𝐮𝐭𝐮𝐫𝐞.”

Helpful Report

Posted 2 months ago

“Customer service shocking paid for next day delivery but came 2days later The product itself is wot I needed”

Helpful Report

Posted 2 months ago

Hi Stuart Many thanks for your comments. Here at Tower we always welcome our customers comments as this allows us to review and improve the products and services we offer. Customer comments also allow us as an organisation to provide a balanced response to the comments left. Having reviewed your enquiry I can see you did not select next day delivery for your order and indeed you did not pay any fees for next day delivery. I was pleased to confirm your product has been delivered as per the timescales you selected at the point of your order and your product has met your expectations. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Excellent product! Able to prepare a magnitude of meals”

Helpful Report

Posted 2 months ago

Hello Melissa Many thanks for taking the time to leave your 5 star comments about your Tower product. If you have any enquiries moving forward our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 months ago

“My order number is 10371-149125, i paid for next day delivery it is end of the next day and no delivery , no update on my order, My order still says it is pending.Why are you charging me for next day delivery and not sending it next day! I order it at 12.03 way before the 2pm deadline for next day”

Helpful Report

Posted 2 months ago

Hi Many thanks for your very valuable comments. Here at Tower we always welcome our customers feedback and comments. I was sorry to read about the rare delays with the delivery of your order. Our courier partners handled thousands of parcels everyday within their network. Having reviewed your enquiry I was pleased to learn your parcel has been delivered safely and the next day delivery fee has been refunded. It only leaves me to apologise for any inconvenience this rare issue has caused. Keith - Group Customer Services Manager

Posted 2 months ago

“Purchased a vortex in 2022 and registered it for the three year guarantee. The drawer came loose and I had to cut the cable and throw it away. A replacement was sent but this work at all. It began to smoke in our kitchen. We finally received a replacement but we are not allowed to register it for its 3 year guarantee even though it says on the box because it has been a replacement. I don’t think this is a very good endorsement for the brand if there is no confidence to guarantee a 3 yr guarantee on a direct tower supplied product. The customer services over the telephone and emails have been very professional.”

Helpful Report

Posted 2 months ago

Hello Sue Thanks for your comments. Here at Tower we always welcome our customers comments as this allows us to review the products and services we offer. Customer comments also allow us as an organisation to provide a balanced response to the comments left. I was sorry to learn of the rare fault which occurred with your Air Fryer. Our products are supported by a robust fixed warranty scheme which in the rare event that a fault does occur we will always replace the faulty product. The warranty scheme in line with the Consumer Rights Act 2015 is a fixed warranty scheme which commences from the date of purchase. This is a standard practice within the small domestic appliance sector we operate within. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Can’t open the top section from the base”

Helpful Report

Posted 2 months ago

Hi Thanks for your comments. I was sorry to learn of the rare issue with your product. Our Customer Services Team are always available to help and arrangements have been made to contact you very soon to understand and resolve your enquiry. In the meantime please accept my sincere apologies for any inconvenience Keith - Group Customer Services Manager

Posted 2 months ago

“Love this new iron, light and cordless, a joy to use!”

Helpful Report

Posted 2 months ago

Hello Lorraine Many thanks for your 5 star comments about your Iron from Tower. We hope you visit our website again very soon to check out our fantastic range of products Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Very good and looking forward to using it more”

Helpful Report

Posted 2 months ago

Hello Karen Many thanks for your 5 star comments. I was delighted to read how you are using your Tower product. Should you need any help our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Works great. Will be referring”

Helpful Report

Posted 2 months ago

Hi David We were delighted to read your comments about your Air Fryer. Thanks for your valuable comments and your recommendation which are greatly appreciated by everyone at Tower HQ. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“I bought 12L airfryer. I just got it. It looks okay but it took nearly 10 days to be delivered. Awful experience and customer service policy. One lady finally could sort it out with Evri. This needs to be improved if they want to have a brand dignity.”

Helpful Report

Posted 2 months ago

Hi Many thanks for taking the time to leave your valuable comments. Here at Tower our customers comments are very important to us. Having reviewed your enquiry I was sorry to learn of the rare issue with the delivery of your parcel - our courier partners work extremely hard to ensure 1000's of customers receive their parcels on a daily basis. Once we were made aware of the slight delay with the delivery of our parcel our Customer Services Team acted quickly to ensure your parcel was located and delivered to you safely. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 months ago

“First one I've bought, amazing bit of tech. Happy customer”

Helpful Report

Posted 2 months ago

Hi Thanks for your great picture of your Air Fryer. Everyone at Tower HQ was delighted you picked Tower for your valuable purchase - we are a little biased here and we think our Air Fryers are amazing too Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“This is my 2nd Tower air fryer. I had my last 1, 2 years, still going, I wanted an upgrade. The 6 litre, vortex is excellent. Fast, quiet, food is perfect, easy to use. Looks great in my kitchen. With a 3 Yr gaurentee, plus the price, cheap, reduced on Amazon. Well, you cannot get better.”

Helpful Report

Posted 2 months ago

Hello Janet Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer Everyone here at Tower HQ was delighted to read your comments - thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Thank you very much”

Helpful Report

Posted 2 months ago

Hello Thanks for your 5 star comments and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Fast cooking it's great easy to clean cooks food lovely”

Helpful Report

Posted 2 months ago

Hi Mandy It was wonderful to read your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Keith - Group Customer Services Manager

Posted 2 months ago

“It is so easy to make or fry food in it I am satisfied 😌 with this product”

Helpful Report

Posted 2 months ago

Hi It was wonderful to read your 5 star review about how satisfied you were with your Tower product. We hope you visit our website again very soon to check out our great range of products Keith - Group Customer Services Manager

Posted 2 months ago

“My electric tin opener is fabulous so easy to use very pleased with it also my double air fryer that’s fantastic god send thank you very pleased”

Helpful Report

Posted 2 months ago

Hello Alice, What a wonderful review to receive !!! Thanks so much for your kind words about your Tower Electric Tin Opener and thanks for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Great iron very light glides over clothes”

Helpful Report

Posted 2 months ago

Hi Thanks for taking the time to leave your 5 star comments about your Steam Iron from Tower. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 months ago

Tower is rated 4.2 based on 5,275 reviews