Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,222 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tower Kettle. Nice quality”

Helpful Report

Posted 2 months ago

Hello Roderick Many thanks for your kind words and indeed your valuable order for your kettle from Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“I purchased a airfryer microwave and the airfryer rack and drip tray was missing. I contacted tower customer services and at first I was pleased to see they were willing to provide replacement parts, however after a few days wait I was advised there wasn’t any in stock. The customer service advisor offered me a replacement or a discount on the product. The replacement to be seemed a massive inconvenience to obtain a small missing part, especially as I used the product and destroyed the box. I asked if the part could be removed from another product but this wasn’t an option. At first Tower were only willing to offer a 10% discount but for some reason wouldn’t confirm if that would cover the costs of replacement parts so I declined asked for a bigger discount and that was declined. I then requested that the item be collected and returned and at that point tower doubled the discount and offered free replacement part when they were in stock and for me to email them to check this in 30 days. Which at first I was really pleased with. 30 days pass and I email Tower for the missing parts and I get a email that literally says “we don’t have any, try again in 30 days” I replied to say that Ineas really disappointed with this response and was given the option of returning the item for a full refund or being sent a replacement. I asked again if the part can be taken out of another product and was told no. I reminded the customer service agent I didn’t have a box as almost 2 months had passed and the agent offered to send the replacement and for me to use that box to make a return. I triple checked that sending me the parts alone from another box isn’t an option as I explained to the agent I would just be taking the parts out of the box and I would return the replacement rather than my used one, once again this wasn’t an option despite it being less hassle, less cost and less environmental impact as I assume tower would have to destroy my used product if I sent that back as they suggested. During the process of arranging this another agent dropped into the email chat (the 4th different one) to ask if I could print my own label and if I prefer posting of collection and I said collection but don’t forget after I have had the replacement. This agent replied to say we will only send the replacement when you return your old one - totally extracting what was offered and agreed just hours before. I requested contact details for the head of customer services/managing director during this email chain 3 times but not once where they given. Almost 2 months on from making a purchase I still don’t have all the parts, am going around in circles with different agents saying different things despite all correspondence in one email chain. It appears my only option will be to pursue a court claim or credit card chargeback against tower which is sad as the product could be great. Never again!”

Helpful Report

Posted 2 months ago

“Great product easy to use with great results”

Helpful Report

Posted 2 months ago

Hello Serena, Many thanks for your 5 star comments. I was delighted to read how easy to use you found your Tower product. Please be assured our Customer Services Team are always available should you need any help in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Brought the cordless 2in1 iron. First problem I found was that you cannot see how much water your putting in until it's too late! It has a function to steam upright but it's not an option to choose by a button. So it steams all the time soaking the ironing board and the cordless charger, so not sure how long that will last. I do love the cordless aspect of it and how good it get creases out. Tried uploading a photo of the soaked ironing board but it wouldn't accept my picture.”

Helpful Report

Posted 2 months ago

Hi Thanks for your valuable comments about your steam iron. One of our Customer Services Team will be in contact with you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“1st result on a roast chicken (to big to rotate) 5/5”

Helpful Report

Posted 2 months ago

Hello Many thanks for your 5 out of 5 score for the roast chicken you cooked in your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager.

Posted 2 months ago

“Very good product for price”

Helpful Report

Posted 2 months ago

Hi Danielle Many thanks for your 5 star comments and your valuable order from Tower. We hope you visit our website again very soon to check our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“Very impressive Unit”

Helpful Report

Posted 2 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“Had to return it as I had sudden bad health diagnosis.”

Helpful Report

Posted 2 months ago

Hi John We were sorry to learn you had to return your product to us but hope you visit our website again very soon. best wishes for your recuperation. Keith - Group Customer Services Manager

Posted 2 months ago

“Good but the plastic handles on my first one just chipped away, felt it shouldn’t have done that for the price over a short period of time!”

Helpful Report

Posted 2 months ago

Hi Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. One of our Customer Services Team will be in contact with you very soon to see how we can help. Keith - Group Customer Services Manager

Posted 2 months ago

“Amazing kettle”

Helpful Report

Posted 3 months ago

Hello Maureen, Thanks for your 5 star comments and for choosing Tower for the purchase of your kettle from Tower. Here at Tower we think our kettles are amazing too !!!! Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“I do love it is easy to use and easy to clean I did get mine in my local shop and it was best option for me and my family price was £35 definitely recommend this product.thanks”

Helpful Report

Posted 3 months ago

Hello Justyna, Many thanks for taking the time to leave your 5 star comments about your Tower product. rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 months ago

“Absolute rubbish… bought airfryer for my daughter as moving into first house. As it happened house needed more major renovation that anticipated. Fryer sat for over 12 months unopened… when went to use it … faulty. Would not start.. Tower & Argos not interested!! Outside of 12 month period … couldnt care less !!! Shop elsewhere…”

Helpful Report

Posted 3 months ago

Hi Many thanks for your review. We always welcome our customers comments and feedback as this allows us as an organisation to review the products and service we provide. Customer comments also Tower to provide a balanced response to the comments left. Here at Tower we believe the service we offer is different to that of other organisations and our Customer Services Team always endeavour to place themselves in our customers position. Whilst there was no obligation on our part to provide any form or replacement I was delighted to learn our Customer Services Team had reached out to you and resolved your enquiry in full. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Fabulous offer on a lovely airfryer. Super easy to order online and arrived within 3 days just standard delivery. Airfryer lovely design, quiet and perfect size.”

Helpful Report

Posted 3 months ago

Hello Leigh Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Purchased the 65 litre ozone sensor bin and I highly would not recommend. First set of batteries I put in lasted 3 days so I purchased more expensive high power batteries, after just a couple of weeks the bin lid is only opening half way and now requires a set of new batteries. Waste of money.”

Helpful Report

Posted 3 months ago

Hi Many thanks for your valuable comments. I was sorry to learn of the rare issue with your very popular Sensor Bin. Now we have been made aware of your issue, I was pleased one of our Customer Services Team contacted you to understand your comments and to offer a resolution. We look forward to your response and to fully resolve your enquiry. Keith - Group Customer Services Manager

Posted 2 months ago

“Nice and easy to use especially with it being a fairly rapid boil”

Helpful Report

Posted 3 months ago

Hello Many thanks for taking the time to leave your comments about your Tower product. Our Customer Services Team are always available should you require any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Great value microwave”

Helpful Report

Posted 3 months ago

Hi Thanks for your 5 star comments about your Tower Microwave. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Just got mine today opened it up looks like it’s going be good I’ll be writing another review later on”

Helpful Report

Posted 3 months ago

Hello Patrick, We were delighted to read your order has been received safely. Rest assured our Customer Services Team are always available to help should you have any enquiries. Kindest regards Keith - Group Customer Services Manager

Posted 3 months ago

“Very unhappy with my dual drawer tower. This is the second one I bought from Aldi. First one the power went within a day and I returned it. This the second one I wish I could bring back but lost the receipt. The function buttons on the front are now becoming unresponsive and very difficult to get it going at all. Not at all great”

Helpful Report

Posted 3 months ago

Hello Brian, Many thanks for your comments about the very rare issue with your Air Fryer. Whilst it is the retailer where you purchased your product from who holds the responsibility of your warranty, we were delighted to take ownership of your enquiry and fully resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“You expect people to register their products .....the online service does not recognise the model, so one rings customer service , the automated message refers you to register online.... A service that goes not recognise the model number , hardly a service , no wonder Hisense is doing so well”

Helpful Report

Posted 3 months ago

Hi Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. Upon receipt of your comments one of our Team investigated your enquiry and successfully registered your warranty for you without any problems - identifying that you did not add the colour of your product to the registration data base. I'm pleased that your product has had its warranty registered and wish to thank you for your order which is appreciated by everyone at Tower. Keith - Group Customer Services Manager

Posted 3 months ago

“We had a minor cosmetic fault with our kettle..we rang Tower and no hesitation sent us another one Fantastic service. D”

Helpful Report

Posted 3 months ago

Hello David Many thanks for your 5 star comments. Here at Tower we understand on rare occasions items may become damaged through no fault of anyone. When this does occur our Customer Services Team always act quickly to help out customers - I was delighted this was achieved with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

Tower is rated 4.2 based on 5,222 reviews