Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,238 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent response to my query concerning a spare part. Megan went the extra mile to check if the item was in stock. She was constantly keeping me informed.”

Helpful Report

Posted 3 years ago

Hi Many thanks for leaving your 5 star review. I was pleased to read how Megan handled your recent enquiry. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“I have been emailing for over a week now and still had no reply I bought the combination bins 2 x 25lts (goes on top) and 1 50 lts I also bought the bin liners that was said to fit the 50 Lts rectangular bin but unfortunately do not fit all I want is an answer to tell me what bin liners I need !!!!!”

Helpful Report

Posted 3 years ago

Hi Chris, I am sorry no one has gotten back to you. I am going to forward this to one of the team and get them to respond back now. Thanks for your patience. DJ

Posted 3 years ago

“the tower 2.2L frier is a great item and so clean to use compared to old day chip friers. price is good and comes with 3 year warranty. we had issues with ours and getting replacemnt sent and all sorted quickly and efficently. well done to Tower”

Helpful Report

Posted 3 years ago

Hi David, Many thanks for your fantastic 5 star review. We were pleased to read your recent enquiry relating to the warranty of your Air Fryer had been resolved fully. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Beware - I ordered two items on the 9th Nov 2021 on a next day delivery only one item arrived 48 hours later. Nobody answers the phones, raised two online tickets raising the shortage, now the 15th November 2021 on response to date! Not great customer service and I am currently £70 out of pocket. You have been warned.”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for your review - I was sorry to read your comments about the delivery of your order. Having had the opportunity to investigate your issue I was glad to learn your second parcel has been delivered. Please accept my sincere apologies on behalf of Tower and our courier partners for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Order placed 29th October for next day delivery. Order not received 15th November. Telephone support goes onto a loop and three emails unanswered. Had to cancel order .”

Helpful Report

Posted 3 years ago

Hi Many thanks for your review. I was sorry to learn of the issues you have encountered with the delivery of your order. One of our Leadership Team has been in touch and resolved your enquiry. Once again please accept my sincere and personal apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic service and customer service was spot on can’t thank them enough 5*”

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Posted 3 years ago

Hi Mark, We were delighted to read your 5 star review - thanks for your valuable order and for being a great customer. Keith - Group Customer Services Manager

Posted 3 years ago

“This time last week our Airfryer dial had split and so it was out of use. Contacted the service dept online and Annie responded. She immediately ordered a new dial and I received it by Wednesday, unfortunately I couldn't make it fit so Annie sent me a video of how to fit it. In no time at all I had it fixed. Thanks to Annie and her patience. Thank you so much”

Helpful Report

Posted 3 years ago

Hi Patricia, Thanks for such a wonderful 5 star review. On the rare occasions when things don't go to plan our dedicated Customer Services Team are available to resolve your enquiry. It was pleasing to learn Annie had resolved your enquiry. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“I had purchased the Tower Air Fryer T17005 and had watched videos on You Tube and downloaded the instruction manual on the Amazon website which both said the drawer and basket were dishwasher safe. My purchase arrived with a smaller instruction manual which informed me that the drawer and basket were NOT dishwasher safe and should NEVER be placed in a dishwasher. I felt rather confused and declined to phone Tower and was informed straight away that the items should not be placed in a dishwasher. I cannot understand why people should give the wrong information about a product which is very misleading and untrue.”

Helpful Report

Posted 3 years ago

“Cannot fault you customer services, excellent response and no problem getting through. Spoke to Megan, who actually listened and dealt with missing part very efficiently, a delightful young lady. She advised delivery 3-5 working days, but was super speedy and arrived in 2 days. Looking forward to using my air cooker. A huge thank you to Megan & well done Tower. A refreshing change to have confidence in a brand name who deserves my business & praise.”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words - here at Tower we love it when the interaction with our Customer Services Team make our customers happy. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Tower bin: starts to corrode after 1 year. No reply from customer service after a month after sending two emails / opening a case. Very poor quality / customer service and can certainly NOT last multiple years.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave a review for your Tower Bin. I was sorry to learn of the issues you have faced recently. One of our Leadership Teams has contacted you about the issue however we are still awaiting your reply. We look forward to hearing from you to resolve your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“Customer services excellent sorting my query out fast and efficient”

Helpful Report

Posted 3 years ago

Hi Susan, Thanks for taking the time to leave your 5 star review about our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The products are great and the customer service amazing. Well done”

Helpful Report

Posted 3 years ago

Hello iLaria, We really appreciate your kind words about our products and Customer Services Team. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent customer service. There was an issue with an online discount code not working which they resolved very quickly and despatched my order straightaway. There was a further issue when the Hermes courier dropped my package over the garden gate which broke a saucepan handle - customer service sorted out a replacement straightaway and I received it 2 days later.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star review. We always appreciate our customer's valuable feedback about the service they have received from Tower and also our partners. This helps us continuously improve the service we provide. Keith - Group Customer Services Manager

Posted 3 years ago

“Tower Airfryer stopped working I still had warranty. Thank you to Tower for an exchange.”

Helpful Report

Posted 3 years ago

Hi Sheila, Thanks for your valuable comments. It was our pleasure to replace your Tower AirFryer under our warranty scheme. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I had a sensor bin which wasn’t working - the lid wouldn’t close fully. So I tried to activate the warranty and despite some runaround initially where Morphy Richards couldn’t ship a replacement as I’m living in Ireland (Brexit I assume) they had to refer me to another company and they agreed to replace the damaged lid. Their communication was helpful and professional and speedy. I expect the replacement to arrive in 7-10 days.”

Helpful Report

Posted 3 years ago

Hi Catherine, Thanks for your review - I was pleased to read our Customer Services Team took ownership of your recent enquiry and arranged for a replacement part to be dispatched to you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I was pleased to find that the Steam Generator Iron we purchased was an English based company, although I am aware that most products are still made in China and that’s not going to change overnight but it’s a start. I always try to buy British products if I can, we have also recently just purchased a Mitchell and Brown, TV from the same Electric Goods shop that we purchased the steam iron from, that also is English based, as long as you make the products I believe that people like myself will buy them. Good luck and thank you for the excellent service we received from your customer service girl who signs herself “Annie, Tower Customer Services””

Helpful Report

Posted 3 years ago

Hello Jim, Thanks for visiting our website and making a purchase of your Steam Iron. I was also pleased to read about how Annie had resolved your recent enquiry with us. Keith - Group Customer Services Manager

Posted 3 years ago

“Resolved an issue quickly and satisfactorily”

Helpful Report

Posted 3 years ago

Hi Linda, We appreciate the time taken to leave your positive review. Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with the Fryer. Also found Tower helpful with a problem I had with registering the warranty”

Helpful Report

Posted 3 years ago

Hi Phipp, Thanks for your valuable order for the Tower Airfryer and for being a great customer. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Amzina in the customer service department has been amazing 🤩”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about Azmina and how she handled your recent enquiry. Azmina always puts the customer at the heart of everything she does within our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The air fryer is very good indeed. A control knob broke and was replaced with no questions asked. I am most impressed. they really do care!”

Helpful Report

Posted 3 years ago

Hi Michael, Thanks for your kind words about your recent enquiry. On the rare occasion when things don't go to plan our dedicated Customer Services Team are readily available to resolve your enquiry. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,238 reviews