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Tower Reviews

4.2 Rating 5,450 Reviews
80 %
of reviewers recommend Tower
4.2
Based on 5,450 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Tower 5 star review on 20th April 2025
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Tower 5 star review on 18th April 2025
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Tower 5 star review on 10th April 2025
A C.Layton
Tower 5 star review on 10th April 2025
A C.Layton
Tower 5 star review on 10th April 2025
A C.Layton
Tower 5 star review on 3rd April 2025
A
Tower 5 star review on 27th March 2025
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225
Anonymous
Anonymous  // 01/01/2019
Seemed great at beginning. everything worked fine until roasting croutons, when porcelain came of and pan broke without warning
Helpful Report
Posted 10 years ago
I purchased a Vitablend and within 1 week the o ring on broke on the small cup causing the fluid to leak out when blending, I sent an email asking how I could replace this, but never received a reply
Helpful Report
Posted 10 years ago
Unfortunately this item had to be returned electric plug did not fit into pan and there was a small piece broken of the plug holder
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Posted 10 years ago
I Bought a Tower 7.5 ltr stainless steel pressure cooker, there wasn't any recipe book, I think it is very poor not to supply some more info on how to use it.
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Posted 10 years ago
Stone effect Pans seem ok.I would of liked a infuser lid for the large saucepan & after reading the history provided, was very disapointed to find they were not made in the uk, but made in china! If i had had known this i would not of purchased.
Helpful Report
Posted 10 years ago
I bought the 5L Multi Cooker from Ideal Shopping Channel and found the instructions on how to cook food such as pasta not there! hence I had to improvise when I tried to cook spaghetti, other then the lack of a cooking instructions the product looks good and so far does what it says although I have not used all its functions as I have only had it less then a wk.
Helpful Report
Posted 10 years ago
Cannot as yet give a higher rating as I am waiting for a response to a problem I have reported with my purchase of a 7 piece Infinistone Pan Set (Blue). The lid for the largest saucepan does not fit. It is too big and will not fit inside the rim of the pan. I am still hoping for a reply offering to send me a lid that WILL fit!
Helpful Report
Posted 10 years ago
Saucepans were good and the large frying pan is great but one of the other frying pans is very bad and has stained after the first use and we are unable to get the stain off and everything you try to cook in it sticks to it
Helpful Report
Posted 10 years ago
Price and delivery very good. Kettle adequate if a little lightweight but on / off switch very flimsy. When switching on care needs to be taken to ensure activation. Switching off OK. Regards Richard.
Helpful Report
Posted 10 years ago
Although the saucepans are good and making scrambled eggs and porridge are no longer a chore to clean the pan, they are not going to last that long. I am an ex teacher of H Ec. and look after my equipment but already the outer coating of the saucepans is marked as it does not appear to be that thick. The inner ceramic layer of the saucepans already has a small chip on the surface despite using wooden or silicone utensils and a saucepan guard to protect them in storage. Not totally convinced therefore of their longevity.
Helpful Report
Posted 10 years ago
The small saucepan does not start the induction cooker.
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Posted 10 years ago
Not received item yet Web site a little difficult to find to put in any promo codes could be made easier I think once sorted that out not to bad
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Posted 10 years ago
Salt and pepper grinders working satisfactorily.
Helpful Report
Posted 10 years ago
poor product description, ie no basket capacity size stated, extended warranty incorrectley dated (purchase date), dissapointed with product performance, if item fails would not replace with same.
Helpful Report
Posted 10 years ago
Tower is rated 4.2 based on 5,450 reviews