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Tower Reviews

4.2 Rating 5,450 Reviews
80 %
of reviewers recommend Tower
4.2
Based on 5,450 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Tower 5 star review on 20th April 2025
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Tower 5 star review on 18th April 2025
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Tower 5 star review on 10th April 2025
A C.Layton
Tower 5 star review on 10th April 2025
A C.Layton
Tower 5 star review on 10th April 2025
A C.Layton
Tower 5 star review on 3rd April 2025
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Tower 5 star review on 27th March 2025
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225
Anonymous
Anonymous  // 01/01/2019
I ordered a set of three saucepans and 3 frying pans frying pans fine but sauce pans not so good the smaller one which I use daily has changed colour inside and the handle has become really wobbly would not buy again as the set was not cheap and I've only had them for about 10 weeks
Helpful Report
Posted 10 years ago
v.dissapointed 45quid n it food sticks had it few weeks my mum had tower brand when i was a kid and i am 71 now she loved it what happened to the quality?
Helpful Report
Posted 10 years ago
When I tried to get help when my air fryer stopped working after the forth time, customer service were extremely unhelpful.
Helpful Report
Posted 10 years ago
the saute pan and lid we brought looked good in the shop and the idea of it changing colour to indicate the cooking temperature seemed a very good idea, but when we opened the box there were no instructions on how to maintain or clean it, and nothing on the outside of the box either. We telephoned the help line who ask for a photo of the product as they did not know it from the product code number. They promised to send by email directions for use back, that was a week ago and nothing yet. On further inspection one of the two rivets holding the handle onto the pan was not in place properly allowing for food or oil to collect under it and cause a germ trap. Because we live a 50 mile journey from the store , it will have to wait another week before we can take it back . hopefully to exchange for a good one. But the instruction are a problem.
Helpful Report
Posted 10 years ago
Don't find the pans as good as Ideal World Claim them to be, I don't find them any better and about the same as a normal standard non stick not to impressed.
Helpful Report
Posted 10 years ago
I did not find the pans to be as non-stick as demonstrated on television. Quite disappointed really.
Helpful Report
Posted 10 years ago
Pleased with the product but not the supplier. The gravy spilled over the side of a pan and burnt. Soapy water and a sponge was used to clean it. However the outer coating of was lifted and spoilt the appearance of the pan. Ideal World said I was to return all the 8 items and and would replace if in stock. Their website revealed the pans were no longer on sale and it meant a refund. I so liked the pans that I am prepared to accept the paint failure and trust it gets no worse
Helpful Report
Posted 10 years ago
The interior of the pans is wonderful but the outside discoloured on first use when the pasta boiled over and the frying pan was impossible to clean on the outside. Subsequently there are brown stains on it which will not come off. What is more some of the red coating is already damaged. I am very disappointed as in use they have an excellent non stick surface on the inside. Surprisingly no care advice came with the pans .
Helpful Report
Posted 10 years ago
This is a non stick frying pan that does not live up to its name. When frying things like eggs they stick to the pan. Very disappointing
Helpful Report
Posted 10 years ago
Pans not as good as advertised food sticks to them,even gave one away.
Helpful Report
Posted 10 years ago
purchased Tower ceramic set in Black, 3 pots are fantastic but the 2 frying pan are complete waste of time, after THIRD use of 28cm pan cooking chilli, (has chlli does it catches bottom of the pan) and when finished tried the dipping method and wipeing clean.........it had stuck firm so had to spend 1/2 cleaning with sponge! now its useless everything sticks unless you flood the pan with oil! The smaller pan the same only used to fry eggs, bacon ect again after a couple of uses everthing sticks? also both handles need tightning after a couple of uses? Avoid pans, but saucepans ok so far.
Helpful Report
Posted 10 years ago
The frying pan has been a disappointment, I purchased the set from ideal world shopping channel, the clever demo on tv does not work in real life, the non-stick properties are nothing like the demonstration shown on tv. It stains easily and does not wipe clean as shown, in fact it is no easier to clean than my previous cheap non stick pans, the sauce pans seem ok and as an added bonus they look good in the kitchen.
Helpful Report
Posted 10 years ago
Tower is rated 4.2 based on 5,450 reviews