Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,275 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 7th December 2024

Tower 5 star review on 6th December 2024

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Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to return it as I had sudden bad health diagnosis.”

Helpful Report

Posted 4 months ago

Hi John We were sorry to learn you had to return your product to us but hope you visit our website again very soon. best wishes for your recuperation. Keith - Group Customer Services Manager

Posted 4 months ago

“Good but the plastic handles on my first one just chipped away, felt it shouldn’t have done that for the price over a short period of time!”

Helpful Report

Posted 4 months ago

Hi Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. One of our Customer Services Team will be in contact with you very soon to see how we can help. Keith - Group Customer Services Manager

Posted 4 months ago

“Amazing kettle”

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Posted 4 months ago

Hello Maureen, Thanks for your 5 star comments and for choosing Tower for the purchase of your kettle from Tower. Here at Tower we think our kettles are amazing too !!!! Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“I do love it is easy to use and easy to clean I did get mine in my local shop and it was best option for me and my family price was £35 definitely recommend this product.thanks”

Helpful Report

Posted 4 months ago

Hello Justyna, Many thanks for taking the time to leave your 5 star comments about your Tower product. rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Absolute rubbish… bought airfryer for my daughter as moving into first house. As it happened house needed more major renovation that anticipated. Fryer sat for over 12 months unopened… when went to use it … faulty. Would not start.. Tower & Argos not interested!! Outside of 12 month period … couldnt care less !!! Shop elsewhere…”

Helpful Report

Posted 4 months ago

Hi Many thanks for your review. We always welcome our customers comments and feedback as this allows us as an organisation to review the products and service we provide. Customer comments also Tower to provide a balanced response to the comments left. Here at Tower we believe the service we offer is different to that of other organisations and our Customer Services Team always endeavour to place themselves in our customers position. Whilst there was no obligation on our part to provide any form or replacement I was delighted to learn our Customer Services Team had reached out to you and resolved your enquiry in full. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Fabulous offer on a lovely airfryer. Super easy to order online and arrived within 3 days just standard delivery. Airfryer lovely design, quiet and perfect size.”

Helpful Report

Posted 4 months ago

Hello Leigh Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Purchased the 65 litre ozone sensor bin and I highly would not recommend. First set of batteries I put in lasted 3 days so I purchased more expensive high power batteries, after just a couple of weeks the bin lid is only opening half way and now requires a set of new batteries. Waste of money.”

Helpful Report

Posted 4 months ago

Hi Many thanks for your valuable comments. I was sorry to learn of the rare issue with your very popular Sensor Bin. Now we have been made aware of your issue, I was pleased one of our Customer Services Team contacted you to understand your comments and to offer a resolution. We look forward to your response and to fully resolve your enquiry. Keith - Group Customer Services Manager

Posted 4 months ago

“Nice and easy to use especially with it being a fairly rapid boil”

Helpful Report

Posted 4 months ago

Hello Many thanks for taking the time to leave your comments about your Tower product. Our Customer Services Team are always available should you require any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Great value microwave”

Helpful Report

Posted 4 months ago

Hi Thanks for your 5 star comments about your Tower Microwave. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Just got mine today opened it up looks like it’s going be good I’ll be writing another review later on”

Helpful Report

Posted 4 months ago

Hello Patrick, We were delighted to read your order has been received safely. Rest assured our Customer Services Team are always available to help should you have any enquiries. Kindest regards Keith - Group Customer Services Manager

Posted 4 months ago

“Very unhappy with my dual drawer tower. This is the second one I bought from Aldi. First one the power went within a day and I returned it. This the second one I wish I could bring back but lost the receipt. The function buttons on the front are now becoming unresponsive and very difficult to get it going at all. Not at all great”

Helpful Report

Posted 4 months ago

Hello Brian, Many thanks for your comments about the very rare issue with your Air Fryer. Whilst it is the retailer where you purchased your product from who holds the responsibility of your warranty, we were delighted to take ownership of your enquiry and fully resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“You expect people to register their products .....the online service does not recognise the model, so one rings customer service , the automated message refers you to register online.... A service that goes not recognise the model number , hardly a service , no wonder Hisense is doing so well”

Helpful Report

Posted 4 months ago

Hi Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. Upon receipt of your comments one of our Team investigated your enquiry and successfully registered your warranty for you without any problems - identifying that you did not add the colour of your product to the registration data base. I'm pleased that your product has had its warranty registered and wish to thank you for your order which is appreciated by everyone at Tower. Keith - Group Customer Services Manager

Posted 4 months ago

“We had a minor cosmetic fault with our kettle..we rang Tower and no hesitation sent us another one Fantastic service. D”

Helpful Report

Posted 4 months ago

Hello David Many thanks for your 5 star comments. Here at Tower we understand on rare occasions items may become damaged through no fault of anyone. When this does occur our Customer Services Team always act quickly to help out customers - I was delighted this was achieved with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Superb Service from Elle, Tower Customer Services. From start to finish Elle was very professional in the way she handled my wish to use my warranty regarding a faulty Kettle. Our exchanges of emails were instant by her I never had to wait once for her reply. She was a very knowledgeable young lady and a new kettle is on its way. An excellent asset for Tower. Thank you Elle you truly was a star!!!”

Helpful Report

Posted 4 months ago

Hello Barbara Many thanks for taking the time to leave your wonderful comments. Here at Tower our customers comments are so important to us and Elle who helped with your recent enquiry was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Bought air fryer earlier this year. One of the rubber feet on the grill part has come off. I have registered for warranty. Customer services states out of stock, please contact us in 30 days. I have done. Still spares are not in stock. Contact us in 30 days. Pathetic, if in warranty should be replacing whole fryer.”

Helpful Report

Posted 4 months ago

Hi Eden Many thanks for taking the time to leave your comments. I was sorry to read your comments about a small accessory for your Air Fryer. Rest assured these are on route to us from our supplier so please accept my sincere apologies for any delays. One of our Customer Services Team have attempted to contact you to establish an alternative to resolving your enquiry - sadly our messages remain unanswered on your part. We do hope you get in touch soon to allow us to help. Keith - Group Customer Services Manager

Posted 4 months ago

“Bought the 1.5litre 900w air fryer. Makes enough frozen chips for 2. I bought it for the caravan because of the low wattage/voltage. I don't have to put the gas oven on for small things like spring, roll etc It doesn't take much space up and when not in use fits neatly in the cupboard. A good price from a company I trust. For me it's a really good buy.”

Helpful Report

Posted 4 months ago

Hello Many thanks for your wonderful 5 star comments about your Air Fryer from Tower. We were delighted to read how you are using your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“Less cooking time great taste”

Helpful Report

Posted 4 months ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you require any help in the future. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Nice piece of equipment does what it says on the box 📦”

Helpful Report

Posted 4 months ago

Hello Many thanks for your review as well as your valuable order. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 4 months ago

“Excellent”

Helpful Report

Posted 4 months ago

Hello Dexter Thanks for your 5 star comments about your Tower product. Our Customer Services Team are always available should you need any help in the future - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 4 months ago

“Great product (white microwave) but would have been better if it had a white lead and plug (not black)”

Helpful Report

Posted 4 months ago

Hello Norma, Many thanks for your valuable comments. Here at Tower we always welcome our customers feedback as this allows us to review and improve the products and services we offer. Your suggestion has been noted. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

Tower is rated 4.2 based on 5,275 reviews