Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,226 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, all comes apart to clean, easy to assemble, amazing, would definitely recommend,all goes back in box to store, great price too under £40”

Helpful Report

Posted 1 year ago

Hi Sonia, It was lovely to read your 5 star review about your Tower product. Thanks for your valuable recommendation - we hope you visit our website again soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Yhis is brilliant quick to set up easy too use and plenty of cooking space”

Helpful Report

Posted 1 year ago

Hi Greg, Thanks for your 5 star comments about your Tower product. We were delighted to read your kind words - thanks for selecting Tower for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great overall air fryer for the price, would have given 5 stars but after 10 months the timer button broke off, Argos exchanged without quibble. Also was able to take out extended warranty with Tower at no extra cost .”

Helpful Report

Posted 1 year ago

Hello, Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. Here at Tower we love reading our customers comments and reviews which allow us wherever we can to improve our products and services. We are so proud of the supporting warranty associated with our products and in the rare event of a fault it gives our customers the peace of mind that their product is protected. Thanks again. Keith - Group Customer Services Manager

Posted 1 year ago

“Airfryer purchased from ideal world. Cannot find anything wrong with the product as yet. Unfortunately website will not allow me to extend warranty. Just keep getting message cannot find product. So happy with product (so far), but not so happy with the warranty registration system.”

Helpful Report

Posted 1 year ago

Hi Jeff Many thanks for taking the time to leave your comments about your Tower Air Fryer. I was sorry to learn you had difficulties registering the extended warranty for your product. I have arranged for one of our Customer Services Team to contact you to ensure your products warranty is fully registered. Regards Keith - Group Customer Servcies Manager

Posted 1 year ago

“Would definitely recommend the Tower 3100W Steam Iron. Irons smoothly and quickly.”

Helpful Report

Posted 1 year ago

HI Thanks for your 5 star comments and your wonderful recommendation of your Tower 3100W Steam Iron. Rest assured our Customer Services Team are available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with the product and great value for money”

Helpful Report

Posted 1 year ago

Hello Linda, It was wonderful to receive and read your comments. Here at Tower we always provide quality products, at affordable prices supported by great Customer Service. We hope you visit our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“A good inexpensive grill. Very convenient, when used outside in the wind, it is necessary to additionally put cover.”

Helpful Report

Posted 1 year ago

Hi Yurii, Many thanks for your kind words about your Tower product. We were delighted you picked Tower to make your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic airfryer would recommend it to everyone.”

Helpful Report

Posted 1 year ago

Hello Thomasina, Many thanks for your 5 star comments about your Tower Air Fryer. We also think our Air Fryers are fantastic too !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Oh i love it i can cook chips and meat and they done at same time., instead of cooking chips then the meat, then having to reheat chips in microwave when heat is done, double tower is 100% percent fantastic”

Helpful Report

Posted 1 year ago

Hello Triens, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Our Air Fryers are so versatile and I was delighted to read how you have been using yours. Rest assured our Customer Services Team are always available to help with any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Its very handy to use”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your 5 star comments and for choosing Tower to make your purchase which is greatly appreciated. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Can't understand why I didn't use one before best purchase I have made 5”

Helpful Report

Posted 1 year ago

Hi Stuart, Many thanks for your 5 star comments. Everyone at Tower HQ was delighted you picked us for your valuable purchase. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Loved it. So easy to put together and cook in.”

Helpful Report

Posted 1 year ago

Hi David, It was great to read your comments about how much you love your Tower product. Thanks for choosing Tower for your valuable purchase which is greatly appreciated. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Good quality cover which fits my Tower Orb BBQ perfectly. Well priced too.”

Helpful Report

Posted 1 year ago

Hi Susan, I was delighted to read your comments about the cover for your Tower Orb BBQ. Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I recently purchased a small Tower electric steamer and it is just perfect for me as I live alone, I have used it and it steams vegetables perfectly is easy to clean and takes up little space in my kitchen.”

Helpful Report

Posted 1 year ago

Hello Dorothy, Thanks for taking the time to leave your kind words about your Tower Steamer. It was great to read how your Streamer has made a perfect addition to your kitchen. If you need any help in the future our Customer Services Team would love to hear from you. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Ordered a bbq almost two weeks ago, not arrived and had zero communication other than the initial order email. Delivery was stated as ‘3-5 days’. Contacted their support twice and no reply - shocking there is no customer support phone number.”

Helpful Report

Posted 1 year ago

Hi Seb, Thanks for your valuable review. Here at Tower we appreciate our customers feedback and comments which allows us to amend our products and services wherever appropriate. It also allows us to provide a balanced response. Having reviewed your enquiry I must apologise for the delays caused by our courier partners - rest assured your issue will be addressed at our next service meeting. It was disappointing to read your comments about our Customer Service - on receipt of your message we did confirm the timescales as to when you could expect a response from us. In addition we did make a polite request not to send any duplicate messages as this only hinders our ability to respond to your messages in the shortest possible time. I was pleased to read we have been in contact with you inside our agreed timescales and provided details of your parcels tracking number. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Good product”

Helpful Report

Posted 1 year ago

Hi Seamus, Many thanks for your 5 star comments and indeed your valuable order which is appreciated by everyone here at Tower HQ. We hope you visit our Tower website again very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Really nice size as our last one was rather large,we never used the 1000 watt power we just stuck with the 800 power level but with this new Tower one we have a lot more workspace.”

Helpful Report

Posted 1 year ago

HI Many thanks for your 5 star comments about your Tower product. We are very proud of our product range and we hope you enjoy using your product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Haven't received it, what's going on, extremely disappointed”

Helpful Report

Posted 1 year ago

Hi Sheila, Many thanks for taking the time to leave your valuable comments about your delivery experience. I was sorry to learn of the delays you have encountered and must offer my sincere and personal apologies. Our courier partners work hard to ensure thousands of our customers receive their parcels every day. On rare occasions items may go astray and when they do we have robust processes in place to resolve our enquiries as soon as possible. I was pleased to learn of of our Customer Services Team has been in contact with you to agree a resolution to your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I never received my item. Now waiting on refund. I will never order from Tower again, customer service is atrocious.”

Helpful Report

Posted 1 year ago

Dear Charlotte, Thanks for taking the time to leave your valuable feedback. Here at Tower we readily welcome our customers feedback and comments which allows us to continuously improve our products and services. I was sorry to read about your poor delivery experience. Our courier partners work hard to ensure thousands of our customers receive their parcels safely and on time so your experience was certainly a rare occurrence. Rest assured this will be fed back to our courier partners at our next service review meeting. Arrangements have been made to process your refund - within our latest communication to you we did advise to allow up to 10 working days for your refund to be received back to the original payment method used at the point of your order. It only leaves me to once again apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“I have many Tower small kitchen appliances in my kitchen & can not find fault with any. My recent purchase from Tower direct website was very easy to place, very quickly delivered & packaged very well.”

Helpful Report

Posted 1 year ago

Hi Heather Thanks for your kind words about your recent order and delivery experience from Tower - I was pleased to read this was a smooth one. Many thanks for being such a loyal customer of Tower - we hope you visit our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,226 reviews