Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After only 2 uses the air fryer has stopped working. Customer service hasn’t responded and I can’t find a number for them to be able to speak to someone”

Helpful Report

Posted 2 years ago

Hi I was disappointed to read your review about the service offered from Tower. I can confirm safe receipt of your messages regarding your Air Fryer - upon sending your messages you will have received an acknowledgement confirming the timescales of when we would provide a response to you by. In addition, our Customer Services Team do handle calls from our customers - the contact number for our Customer Services Team is available within your Instruction Manual. We have responded to your messages today and very much look forward to resolving your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The Tower cooker is absolutely amazing. First thing we cooked was a medium chicken from Tesco. Took 1 hour to cook and kept its moisture. We put some part boiled potatoes in the bottom to roast while the chicken was cooking and they were amazing too. Its ideal for when you just need to cook a small portion of meat for pack lunches. I am glad we went for this make and would recommend it.”

Helpful Report

Posted 2 years ago

Hi Claire Thanks for taking the time to leave your fantastic review about your Tower Air Fryer. I was delighted to read about the meals you have made - the photograph of the cooked chicken looked mouth-watering. Rest assured should you have any enquiries our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great price, perfect size, easy to use, looks good in the kitchen”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5-star review about your Tower product. I was delighted to read your product makes a great addition to your kitchen. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Nice size, not over powering on work surface. We are a family of 4 adults, not sure if it’s possible to feed all of us at the same time for some of our meal choices. Still early days and getting to know timings. What we have made has been a success. Roast pork with the most amazing crackling, very crispy roast potatoes and parsnips.”

Helpful Report

Posted 2 years ago

Hi Deanne, Thanks for taking the time to leave your 5-star review. The roast pork and crackling you have cooked sounds delicious!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love it,only wish i bought one sooner.”

Helpful Report

Posted 2 years ago

Hi Chris, Thanks for choosing Tower for your purchase. Tour valuable order is greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I finally managed to purchase the Tower 11Ltr 5-in-1 Air Fryer Oven, still early days using it, I'm not sure on times & temperatures yet but I'm sure I'll work it out soon. We'll pleased with my purchase.”

Helpful Report

Posted 2 years ago

Hi Noreen, Thanks for taking the time to leave your comments about your Tower Air Fryer. With anything new it does take time to get accustomed to it - that said if you do have any enquiries our Customer Services Team would love to hear from you. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great price £74 TESCO simple to use and food taste os great”

Helpful Report

Posted 2 years ago

Hi Jim, Thanks for your 5-star review about your Tower product. Here at Tower, we always strive to offer quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Tower made me very happy and satisfied woman”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5-star review. We love reading when our products make our wonderful customers happy. Rest assured should you have any enquiries our Customer Services are on hand to help with any enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“I thought the rotation cage was part of the package . Apart from that it works well”

Helpful Report

Posted 2 years ago

Hi Jodie Thanks for taking the time to leave your comments about your Tower Air Fryer. We offer a comprehensive range of Air Fryers, as well as a supporting range of accessories. We hope you continue to enjoy using your Air Fryer to cook delicious meals. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Sensor bin broke after a year. Emailed already twice to the customer service with no response. Very poor communication”

Helpful Report

Posted 2 years ago

“Purchased a Model T17076 11Litre Air Fryer Oven at the start of the month and absolutely delighted with the ease of use and the cooked food it produces. Additionally, I’m saving on electricity and consuming far less fat. Win/win all round.”

Helpful Report

Posted 2 years ago

Hi We love reading our customers 5-star reviews about our products - especially your Tower Air Fryer. We were delighted to read your comments about how easy you're finding the use of the Air Fryer as well as the savings you appear to be making with your Utility Bills. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“No air cookers available at this date but this product I already have similar that’s 6/7 years old and allowing for wear and tear is just as good as it was when first purchased”

Helpful Report

Posted 2 years ago

Hi Roger, Thanks for your kind words I was delighted to read your Tower product is still going strong after all of these years. Keith - Group Customer Services Manager

Posted 2 years ago

“Sam was able to help me access recipes for our new air fryer, after I requested help with printing them. I was very impressed with Sam's politeness and willingness to provide further help. A credit to Tower.”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your kind words about Sam our Customer Services Supervisor here at Tower. Sam loves nothing more than ensuring our customers enquiries have been fully answered. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very pleased with my purchase still getting used to it. Did chicken wings patted dry, coated in cornflour and seasoning last night.was like fried chicken but without the fat. Did roast beef dinner in it on Sunday all cooked in an hour.”

Helpful Report

Posted 2 years ago

Hi Mandy, Thanks for your 5-star review about your Tower Air Fryer. It was great to read how you are getting used to the Air Fryer from the deliciously sounding meals you have cooked already. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Placed an order 6 days ago and no update on when will receive my order even though the website said within 5 days. I did receive an email two days ago thanking me for my inquiry and asking me to rate Tower on their response to my query which i never made? Waiting for a response to my email sent today asking for an update on my order but have received a response stating they will get back to me within 7 working days. VERY POOR SERVICE”

Helpful Report

Posted 2 years ago

Hi Natasha, Thanks for taking the time to leave your comments about your recent order experience from Tower. I was sorry to read your comments that your recent experience wasn't as smooth as expected. Across the last week we have been making some changes to our Tower website - sadly your order was impacted during the change period whereby no order confirmation was communicated to you. Having checked your order, I can confirm this was dispatched and delivered to you yesterday (Wednesday 12th October) One of my Customer Services Leadership Team has been in touch with you today to confirm your delivery. It only leaves me to apologise for the inconvenience caused. Rest assured the minor teething problems have been resolved and you will see a much-improved customer experience should you visit our Tower website in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought tower kettle and toaster. Kettle after 2 weeks of use the inside coating started to peel. Response received after 2 weeks and that was after i chased my first email. Poor mistrusting response from customer service requesting to cut the cord and send a pic then they will send replacement.”

Helpful Report

Posted 2 years ago

“Easy and simple to use, the only issue I have had is the button to release the basket is hard to use, it has to be pushed right down”

Helpful Report

Posted 2 years ago

Hi Lianne, Thanks for your 5-star review about your Tower Air Fryer. I was delighted to read your comments about how you are using your product. Should you have any queries rest assured our Customer Services Team are readily available to assist. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's my second one I have bought I really like the product I would recommend it too works well”

Helpful Report

Posted 2 years ago

Hi Samantha, Thanks for taking the time to leave your kind words about your Tower product. I was pleased to read you had returned to Tower to make your second purchase. Many thanks for your recommendation. Keith - Group Customer Services Manager

Posted 2 years ago

“Well made. Position markers/pointers on temperature and timer controls could be clearer. There is a small bump on the knob to indicate which is barely visible. A white or silver mark would be clearer. Otherwise all good so far.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower, we love hearing our customers suggestions and ideas as to how we can improve our products and services. Rest assured we have forwarded your comments on the appropriate department. Should you have any queries please feel free to contact our Customer Serices Team Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love our air fryer”

Helpful Report

Posted 2 years ago

Hi Simon, Thanks for your 5-star review about your Tower Air Fryer. I was delighted to read you love your Air Fryer - we love our Air Fryers too!!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,234 reviews