Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tower 10-1 air fryer. After two months the paint is flaking and peeling I contacted customer services who replied that they will not do anything about it and it’s unfortunate. The reply also states that they produce high quality products and ensure customer satisfaction. This clearly isn’t the case. Will not be buying or recommending tower in the future.”

Helpful Report

Posted 1 year ago

“Had to contact Tower because the delivery stalled with no explanation by Evri. Found it impossible to get through on the telephone to Tower and finally got an initial response by email. They failed to follow this up by their own time scales and only responded when prompted via my son- in -law’s Facebook prompt. They asked for a further 48 hours to investigate and that also came and went before it eventually turned up with the box in a very poor state. Very disappointing considering this was bought as a gift. I don’t think I will be ordering online with Tower again!”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable comments about the unacceptable delivery experience of your recent order from Tower. I was sorry to learn of the issue you mention. Rest assured we will be speaking with our courier partners about your issue to ensure there is no reoccurrence of this in the future. I can see that one of my Customer Services Agents has been in contact regarding your enquiry - should there be any outstanding issue please feel free to get in touch. Finally, please accept my sincere and personal apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“The item looked good but still in the packaging as I realised I want the air fryer with the pull out drawer. Tower do not make it easy to return an item. I’ve looked every where on their website for returns. Not a chance. I have email 3 times and have not had no reply just automated. I will not order from Tower housewares again. I will go else where.”

Helpful Report

Posted 1 year ago

Hi Jayne Thanks for your comments - we were disappointed and sorry to read your review. Due to the popularity of our products our Customer Services Team have received an unprecedented amount of interest from our customers. Our Customer Services Team are working hard to respond to our customers requests and within our acknowledgement message we politely request not to send us multiple messages. In addition, we also confirm safe receipt of your message and the timescales as to when we will provide a response to you. Having checked your enquiry, I can see one of my Customer Services Agents has been in contact with you to start the process of returning your Air Fryer. We look forward to resolving your enquiry fully in due course. Keith - Group Customer Services Manager

Posted 1 year ago

“I still haven't received my vortex 9l daul basket air fryer so I'm not very happy at the moment.”

Helpful Report

Posted 1 year ago

Hi Katie Thanks for your comments about the delivery of your Tower Air Fryer. I was sorry to learn of the delays you have encountered. Rest assured one of my Customer Services Team has your enquiry and is liaising with our courier partners for a resolution. It only leaves me to apologise on behalf of our courier partners for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I ordered a tower Airfryer on the 16th November, order number #50070, rcvd an email from Evri the following day saying they had my package. Update on the 18th November from Evri to say there was a delay on the parcel. Not another update showing from the 18th November. I can’t contact anyone via telephone as they’re accepting calls and I have emailed 3 times now, the initial email was sent on the 21st November and I have not had any response from them. No airfryer and no money. I will never order from this company again. Utterly disgraceful! I have contacted my bank. Stay away from this company.”

Helpful Report

Posted 1 year ago

Hi Pamela, Thanks for taking the time to leave your comments about your delivery experience from our courier partners. I was sorry to learn of the issues you have faced. Rest assured one of our Customer Services Team here at Tower has safely received your enquiry and will be in touch soon with an update. On behalf of our courier partners please accept my sincere and personal apologies. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I am so pleased with my new air fryer, I hadn’t saw one before so didn’t know how to use but it’s really simple and quick. I would recommend it no problem.”

Helpful Report

Posted 1 year ago

Hi Jean, Thanks for your great comments about your Tower Air Fryer. We were delighted to read how easy you are finding your Air Fryer is to use. Thanks for recommending Tower. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Super quick delivery. Love my new air fryer”

Helpful Report

Posted 1 year ago

Hello Sheila, It was great to read how our courier partners delivered your Tower Air Fryer quickly. Our courier partners do a great job ensuring our customers receive their parcels safely and on time. We hope you enjoy using your Air Fryer. Keith - Group Customer Services Manager

Posted 1 year ago

“I bought the Tower XPress Pro combo 10-in-1 digital air fryer this morning . I cooked a full chicken and chips and I must admit using the set programs they was cooked perfectly and tasted great.Old chip pan Iin the bin now. I then took out the free extended 3 year guarantee win win. Really pleased and so easy to clean as well.”

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Posted 1 year ago

Hi Stephen, It was great to see your picture of the delicious meal you cooked in your Tower Air Fryer. Thanks for choosing Tower Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“This a great appliance and cooks really well . The only issue I have is after 3 weeks and the inside light stopped working we only bought it in September”

Helpful Report

Posted 1 year ago

Hi Chris, Thanks for your 5 star review about your Tower Air Fryer. I was sorry to learn about the issue with the light. Rest assured one of our Customer Services Team will be able to assist further with your enquiry. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought a Kettle and window vac on line direct from Tower. Went on line to increase the guarantee to 3years. After a couple of months the window vac is faulty I have sent 3 Emails to Tower with NO response. When one phones a message says they are too busy to answer and to send a Email then the line closes. I would not buy any more products from them and am still trying to get them to sort it out.”

Helpful Report

Posted 1 year ago

Hi Raymond, Thanks for your valuable comments about your recent contact with Tower. I was sorry that the expected customer experience fell short of our normal standards. One of my Customer Services Team have been in contact with you to understand and resolve your enquiry fully and we look forward to receiving the information we have requested. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Air fryer delivered. Seal broken and dirty looking, actual product scratched and protective sticker peeling off the front. I clearly have a second hand item and have had no response from tower. Have escalated through PayPal and still nothing from them. Do not use tower unless you can afford to throw your money away.”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable comments about your recent experience with Tower and indeed the comments you left on our Trustpilot account. I was sorry to read about the delivery experience and also the condition in which your parcel was received. Rest assured this is not the normal levels of exceptional service we provide to our customers. One of my Customer Services Team will be in contact with you very soon to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“I ordered a vortex 9L Dual Basket Air Fryer. Paid for 24hr delivery. Didn't get either, after waiting 8 days for my Air Fryer I was told by the delivery driver that they where sorry for the delay but my item was damaged so they where waiting on a replacement. We'll my replacement was the wrong item I was sent a 5L Air Fryer which isn't even digital. Contacted towerhouse straight away by two emails still no reply, and its now 2nd Dec, guess iam using the oven for my turkey this year. So now going to contact consumer rights to find out what I can do, paid £199 for my item and they send me £60 item instead. NOT HAPPY.”

Helpful Report

Posted 1 year ago

Hi Ralph, Thanks for getting in touch regarding your order and delivery experience for your Tower Air Fryer. I was sorry that the incorrect item was dispatched by our Warehouse Teams. Having investigated your enquiry I was pleased to learn that Chloe from our Customer Services Team has contacted you to resolve your enquiry. On behalf of Tower please accept my sincere and personal apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Totally amazing air fryer, cooks everything perfectly & in less time.”

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Posted 1 year ago

Hello BigBadBurt, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great to see how your Tower Air Fryer has b=made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased, cooks very quickly and evenly. Saves a lot of energy rather than using the main oven. Perfect size for the two of us. I would highly recommend. A dree”

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Posted 1 year ago

Hi Andrew Thanks for your kind words about your Tower product. I was delighted to read that your product meets your requirements and is helping with your energy savings. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with airfryer. Quick delivery. Thank you.”

Helpful Report

Posted 1 year ago

Hello We were delighted to read your Tower Air Fryer was delivered quickly by our courier partners. We have passed your kind words onto them. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“What a firm reported a fault on a air fryer 26th October.told to take cable off and send pictures to confirm.Told they had a replacement after about a week had a e-mail saying they was-going to upgrade because of the problems and would arrive in 3-5 Days.nothing arrived .So over 20 e-mails and waiting from October. Till December still no air fryer.was even told someone was going to ring they did not.This is the sort of service you expect from a tin pot back street firm. I got in touch with Amazon and got my money back from them.At least they answer a phone or e-mails,if your thinking of buying anything beware of Tower.”

Helpful Report

Posted 1 year ago

“Very difficult if u need to return item stressful and get nowhere”

Helpful Report

Posted 1 year ago

“Reference to my previous review posted 1/12. Airfryer arrived on the 2/12, so hopefully everything ok now. Have not received an email back from Tower yet. But at least the Airfryer has arrived. Will think again though if Evri is the companies courier.”

Helpful Report

Posted 1 year ago

Hi Beverley Thanks for writing to us about the delivery of your Tower Air Fryer. I was pleased to learn your parcel had arrived safely. Our courier partners are working extremely hard at this very busy time of year to ensure our customers receive their parcels as quickly as possible. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“We wish we'd never heard of this company. We ordered an airfryer on the 17th Nov, it was received by the courier on 18th Nov and then nothing. We can't speak to the courier and you can't even speak to the companies customers support. We have e-mailed 3 times now and nothing. This is how low the company can get, they sent us an email to review the item that we haven't received. This company has its employees write in their review of how good the company is to work for. PLEASE DONT USE THIS COMPANY. SAVE YOUR MONEY AND GO ELSEWHERE.”

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Posted 1 year ago

“So far it's been brilliant - still learning though!”

Helpful Report

Posted 1 year ago

Hello Julie, Thanks for your kind comments about your Tower product. We were pleased to read everything is going brilliantly - with anything new we know it takes a little while to familiarise yourself with evet thing If there's anything we can assist with our Customer Services Team are available. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,234 reviews