Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’d like to thank Chloe for handling my product issue with the utmost professionalism.I’d urge,whoever’s in charge of the tower company,to invest in chloe’s strengths.I’m sure she’ll be one hell of a manager. Thank you again Chloe Mr Chanda”

Helpful Report

Posted 2 years ago

Hi Mr Chanda, Thanks for your kind words about how Chloe helped with your recent enquiry. Here at Tower, our Customer Services Team are stars when it comes to looking after our customers. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Replacement basket for my fryer. Arrived in good time fits perfectly”

Helpful Report

Posted 2 years ago

Hi Nancy, I was delighted to read your replacement Air Fryer basket had arrived in good time. Thanks for being so loyal to Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Enquired for a manual to help me use my Tower air fryer Received pdf within a very acceptable time frame Very good and polite service”

Helpful Report

Posted 2 years ago

Hello Peter, I was delighted to read our recent enquiry about an Instruction Manual was solved in a quick ad efficient time. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Had an issue with the time dial, was promptly answered by Chloe's who's an angel, waiting for a replacement part now and will be back to using my Air Fryer :)”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave such wonderful words about how Chloe helped with your Air Fryer enquiry. Chloe was delighted to read your comments. Keith - Group Customer Services Manager

Posted 2 years ago

“Worst product and customer service,bought a frying pan,it's sticking food and also got Staines.It was under warranty but customer service didn't help.Better to avoid buying from Tower”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your valuable comments about your recent contact with Tower. I was disappointed to read your comments after our efforts to resolve your issue fully. One of my Leadership Team has written to you today requesting further information. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Sam in the customer services dept went above and beyond to resolve the problem I had. I would have no hesitation in recommending Tower products to anyone. Thank you once again Sam.😊”

Helpful Report

Posted 2 years ago

Hi Rowena, Many thanks for taking the time to leave your kind words about Sam from our Customer Services Team. Sam is part of my Leadership Team here at Tower and leads by example when it comes to looking after our customers. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“I enquired about a pressure cooker recipé book. I received prompt responses and suggestions from Emma at customer services. It is gratifying to be able to contact a named person at a company for help. Thank you.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5-star review about how Emma helped with your recent enquiry about your recipe book. Here at Tower, we take great pleasure in treating our wonderful customers on a personal one-to-one basis. We hope you enjoy making some delicious recipes in your Pressure Cooker. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Prompt reply to emails with queries with regards to my order,”

Helpful Report

Posted 2 years ago

Hi Claire Thanks for your 5-star review about the service you have received from Tower Customer Service. Here at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 2 years ago

“Customer service advisor dealt with our query quickly and efficiently. Thankyou Chloe.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5-star review about how Chloe handled your recent enquiry to Tower. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“My remote control for my fire wasn’t working A replacement has been found and I have been advised I will receive in 7 days This only took 2 emails and I have been kept informed throughout”

Helpful Report

Posted 2 years ago

Hi Sam, Thanks for your 5-star review about how Tower Customer Services quickly resolved your recent enquiry. I was delighted to read a replacement remote control is on its way to you. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Laura thank you you was fantastic, Tower is very lucky to have you I hope Tower know how good you are I can't thank you enough I give you ten 🌟 Dennis”

Helpful Report

Posted 2 years ago

Hi Dennis, Thanks for your kind words about how Laura resolved your recent enquiry. Laura is certainly an asset for us here at Tower. It does appear that the score you have allocated may be incorrect as a 1-star score indicates we have failed to provide the great customer service you mention. Keith - Group Customer Services Manager

Posted 2 years ago

“Emma in customer services was amazing today pleasant friendly and extremely helpful.....Emma would be asset to any company I really hope tower realise what an amazing asset Emma is to the tower company Thank you for all you help today emma”

Helpful Report

Posted 2 years ago

Hello Miss Moore, I was delighted to read your kind words about how Emma from our Customer Services Team helped with your recent enquiry. Here at Tower, we are very proud of Emma and her colleagues who look after our wonderful customers so well. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic value for money and so easy to use”

Helpful Report

Posted 2 years ago

Hello, Thanks for choosing Tower for the purchase of your AirFryer. We hope you enjoy making delicious meals. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service from Megan, very helpful”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about Megan from our Tower Customer Services Team. Megan was overjoyed to read your review. Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a 32cm frying pan and it the best frying pan that I ever bought. I do not put oil on it and its fry very good. I would recommend it to anyone.”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable order for the Tower Frying Pan. Your recommendation and review are greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service! Asked how to purchase replacement feet, response was very quick and the replacement parts were despatched to us, free of charge, within days, thank you.”

Helpful Report

Posted 2 years ago

Hello Chris, Thanks for your 5-star review for Tower. It was a pleasure to arrange your replacement parts for you. Keith - Group Customer Services Manager

Posted 2 years ago

“Your call centre lady was so helpful please thank her”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks for your 5-star review about Tower Customer Services. Here at Tower we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I was impressed with your customer services, I couldn't register my carpet cleaner on line as there was an error code 500 preventing me from doing this, so I contacted your Cs and Megan replied within minutes, and sorted out my extended warranty for me.. Well done !”

Helpful Report

Posted 2 years ago

Hi Shaun, Thanks for your 5-star review about how Megan helped with the registration of your Tower product. Our Customer Services Team are always on hand to help wherever we can. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Hannah in customer services was amazing......many companies need to take a leaf out of her book. Thank you Hannah”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your kind words about how Hannah helped with your enquiry. Hannah is one of the many stars we have here at Tower. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Oh my god I love this air fryer, I have cooked everything in it, steak mushrooms fish fingers, jacket potatoes and roasters”

Helpful Report

Posted 2 years ago

Hi Wendy, Thanks for your valuable comments. We loved reading how much you like your Airfryer. Hope you enjoy making more delicious meals. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews