Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,230 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought it yesterday used it 3times won’t work can some1 email me bk please”

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Posted 1 year ago

“It was great very happy now I got it”

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Posted 1 year ago

Hi Thanks for your 5 star comments. We were delighted to read you are very happy with your Tower product. Should you have any enquiries in the future please feel free to contact us. Keith - Group Customer Services Manager

Posted 1 year ago

“Cordless iron very helo”

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Posted 1 year ago

Hi Many thanks for choosing Tower for the valuable purchase of your cordless iron. Our Customer Services Team are always at hand should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Amaaazing product just what I was looking for”

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Posted 1 year ago

Hi Laura, Thanks for your amazing review about your Tower product. Everyone here at Tower HQ really appreciates your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought a Tower iron from Aldi this morning. What a fantastic iron. Lightweight with steam and plenty of features. One great point. It doesn’t bleeb. How good is that. I usually bought Tefal but my last iron was terrible. Great price. Top marks for this iron.”

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Posted 1 year ago

Hi Kay, It was great to read you've chosen Tower for the purchase of your new Steam Iron. Many thanks Keith - Group Customer Services Manager

Posted 1 year ago

“Re - my previous review about the Tower Window Cleaner. Sophie from Customer Services (who has efficiently dealt with the claim ) has been in touch and we are now having a replacement. Thank you Sophie, it is much appreciated.”

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Posted 1 year ago

Hi Maureen, Thanks for your comments about your recent warranty claim for your product. I was sorry to learn that our initial response to your enquiry wasn't as you had expected - one of the requirements for our warranty scheme is to retain a copy of the purchase receipt. I am aware one of my Customer Services Team has been in contact with you to resolve your enquiry - I trust this demonstrates the focus and commitment Tower place on Customer Services. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I contacted customer service and spoke to Lucy about my faulty vacuum cleaner on the 9th March and today 16th she has contacted me to say that a replacement will be delivered. I would like to thank her for the very good service and for helping me, she is a very helpful and friendly person and very good at her work ,good customer service is very rare these days .I was in charge of the customer service department when I worked for the electricity board many years ago so know how few thanks you get compared to the abuse you have to put up with. Thanks Lucy. .”

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Posted 1 year ago

Hi Many thanks for your kind words about Lucy from our Customer Services Team. Here at Tower our customers are so important to us and we always endeavour to exceed our customers expectations with every contact we have. Lucy was delighted to read your kind words. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Have excellent Tower Air-fryer but lost protectors on the inner grid. No problem to Tower Service Team, Arjan had them posted to me free of charge.”

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Posted 1 year ago

Hi Thanks for your 5 star comments about how our Customer Services Team and especially Arjan helped with your recent enquiry. Here at Tower we always pride ourselves on the commitment we provide to our customers by ensuring their enquiries are fully resolved. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Arjan was a great help, replied quickly nd resolved a problem I had instantly, great service, Thank you Arjan.”

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Posted 1 year ago

Hi Many thanks for your kind words about how Arjan from our Customer Services Team resolved your recent enquiry. Here at Tower we always place our customers at the heart of everything we do and I was delighted to read your enquiry was resolved quickly. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent service from Laura. I emailed to enquire about buying a replacement charger for my vacuum (I’d lost mine). Had a quick response from Laura in customer services and was sent an immediate replacement free of charge. I was very impressed, this is what good customer service looks like, well done Laura and Tower and thank you”

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Posted 1 year ago

Hello Diane, It was wonderful to read your 5 star comments about your recent contact with Tower Customer Services. Here at Tower we understand things don't always go to plan and our Customer Services Team always place themselves in our customers position. I was delighted Laura resolved your enquiry fully and to your satisfaction. With best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very kind and friend service”

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Posted 1 year ago

Hi Sarah, Thanks for your kind words. Rest assured should you have any further enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Quick response to solve an issue with my 3 month old Tower Air Fryer . ( it died) Put me in the right direction to contact Argos where I purchased it. Got a swift response there too. Now have a new Air Fryer. Thank you Harpreet”

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Posted 1 year ago

Hi Thanks for your kind words about your recent enquiry with Tower. We are proud that our Air Fryers are supported by a robust warranty in the rare event that a fault occurs - the first year warranty being with the retailer where your purchase was made. I was pleased to learn your enquiry was fully resolved. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Broken timer knob, rang and spoke to Fayyaz who found us a spare and sent it straight out. I would have happy to pay but none asked for. Excellent service.”

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Posted 1 year ago

Hi Steve, Thanks for your kind words about Fayyaz from our Customer Services Team. Here at Tower we appreciate that on rare occasions products or parts my break and when this does occur we are only to happy to assist wherever we can. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“No problems.”

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Posted 1 year ago

Hi Kathleen, Thanks for your 5 star comments. I'm pleased to learn everything is problem free with your Tower product - rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Issue was resolved quickly and courteously..thank you”

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Posted 1 year ago

Hi Kenneth, Many thanks for your 5 star comments about our Customer Services Team. Here at Tower we always place our wonderful customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The customer service provided by Fayyaz on behalf of Tower was superb. Tower is an excellent company with an excellent after sales ethic.”

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Posted 1 year ago

Hi Jackie, It was wonderful to receive your 5 star comments about Tower Customer Services. Rest assured our Customer Services Team are always readily available to help with any enquiries you may have in the future. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Having purchased an air fryer, I registered it with the Tower web site entitling me to a 5 year guarantee. I am very pleased with my 4.3litre fryer and it served my partner and myself well until the button securing the basket failed. This wasn't a problem as Tower promptly sent me a replacement basket and all was wellfor about a year. Recently the same button failed again along with the timer knob which I think is due to the plastic deteriorating due to the heat from the fryer. Again not a problem, as Tower simply replaced my fryer with a new one, once they were satisfied that my old one had been decommissioned by cutting the cable off. All credit to Tower for standing by their guarantee and a big Thank You to Fayyaz who dealt with my case.”

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Posted 1 year ago

Hello Trev, It was great to read your review about how Fayyaz supported your recent warranty claim from Tower. Fayyaz was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“I am new to air frying .and very pleased i bought tower.the instructions.are clear and precise and the whole unit looks like it belongs in my kitchen.if i had to pick any thing that could be moaned about it would be the display panel .the symbols are a bit small for my eyes but for any one with good vision they would be ok i think .this unit is well worth the money and i recomend it.not that i am a master chef not even agood cook .but it worksfor me .”

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Posted 1 year ago

Hi Les, Thanks for your kind words about your Tower Air Fryer. Here at Tower we love hearing our customers recommendations and suggestions as to how we can improve our products are services. We also appreciate that using a new product can be a little daunting at times - rest assured our Customer Services Team are readily available to help with any enquiry you may have. Keith - Group Customer Services Manager

Posted 1 year ago

“Best purchase ever especially for some looking to eat healthy and easy”

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Posted 1 year ago

Hi Adeel, Many thanks for your 5 star review about your Tower Air Fryer. We hope you enjoy cooking those delicious and healthy meals. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant addition to my tower air oven”

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Posted 1 year ago

Hi Thanks for your kind words about the accessories for your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,230 reviews