Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it, no more oily food.”

Helpful Report

Posted 2 years ago

Hi Khensani, Thanks for your wonderful comments. We are delighted to hear that you love our Air Fryer as much as we do. We hope you enjoy making delicious meals in your Air Fryer. Bets Wishes Tower

Posted 2 years ago

“Love it, no more oily food.”

Helpful Report

Posted 2 years ago

Hi Khensani, We were delighted to read your comments. Thanks for choosing Tower for your valuable purchase.

Posted 2 years ago

“Purchased the 5 in 1 air fryer oven and have used it to cook salmon, chicken and cakes. I’m very happy with the product and the results of the cooking. The reason for the 4 stars is that the instructions are not that great and no recipes, which when I have bought other products they give you a couple of recipes to be getting on with, anyway I bought an air fryer recipe book and I am now trying to work my way through it 🤦‍♀️. Might be worth considering adding a couple of recipes in the literature in the future.”

Helpful Report

Posted 2 years ago

Hi Tracy, Thank you for your review. We're sorry to read your comments regarding the user manual and the lack of recipe ideas. Rest assured, this has been forwarded to the relevant department to be reviewed. One of our management team has reached out to you via email and sent a recipe book. We hope this helps you and you make many recipes using this. Best Wishes, Tower

Posted 2 years ago

“I was not satisfied with the quality of my items, so I returned them. I've been waiting over a month for a refund.....apparently its the way the company works. Yet no other company I've had to wait this long for....£80 plus is a long of money to wait for.”

Helpful Report

Posted 2 years ago

Hi Sarah, We are very sorry for the delays encountered with your return order. Having had the opportunity to investigate, unfortunately, we experienced technical issues and for this, we would like to extend our sincerest apologies. A member of our management team has reached out to you over email to look to resolve this fully. We understand this is not the shopping experience you would have hoped for. Best Wishes Tower

Posted 2 years ago

“Very good delivered quickly pleased overall”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5-star review about the delivery experience of your Tower product. Thanks for your valuable order - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered a 3 litre digital air fryer yesterday, sunday, and couriers delivered it this morning, monday, absolutely amazing service, and fully updated by email. I put the airfryer to use and what a brilliant piece of kit, lovely crispy chips within 20 mins, and only using 1000 watts, if you have solar panels then like me, you will be cooking for free.It was also supplied with a good instruction book, thanks for very good service.”

Helpful Report

Posted 2 years ago

Hi Leslie, Thanks for your fantastic review. I was delighted to read your Airfryer had been delivered quickly by our courier partners. Here at Tower, we love our Airfryers and I hope you enjoy making lots of delicious meals. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Good as a replacement as part of the fryer. Fitted perfectly into it.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5-star review about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent worktop fan oven/fryer. Comes with every conceivable accessory too.”

Helpful Report

Posted 2 years ago

Hi Colin, I was delighted to read your kind words about your Tower Airfryer. Thanks for choosing Tower for your purchase - enjoy cooking delicious meals !!!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We ordered 3 of these ... All different sizes each time and payed £5 for fast delivery each time. None of these fit our tower electric pressure cooker.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your valuable comments. We were surprised to read your review as this was the first instance we were aware there may be an issue with your order. Here at Tower, our dedicated Customer Services Team are on hand to resolve any enquiry our customers may raise - one of my leadership team has messaged you today in a bid to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Terrible problems with assembly of my fan. It is unstable when on. Very disappointing really upset to be honest with you. So using my old fan. Not safe for me to use.”

Helpful Report

Posted 2 years ago

Hi Jayne, Thanks for your valuable comments about your Tower Fan. I was surprised to read your comments especially as this is the first instance we were aware there were any problems with your product. I have arranged for one of my Leadership Teams from Customer Service to contact you in a bid to understand your comments further. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower equipment great 1* for their delivery”

Helpful Report

Posted 2 years ago

Hi Judith Thanks for taking the time to leave your valuable review. I was pleased to read your review score about your Tower product but at the same time disappointed to learn your delivery experience wasn't as expected. I have arranged for one of my team from Customer Services to contact you to understand further your delivery experience It only leaves me to apologise on behalf of our courier partners. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very pleased with the fan pedestal I brought. I was extremely impressed by how fast it arrived.”

Helpful Report

Posted 2 years ago

Hi Hasina, We were delighted to read your 5-star review about your Tower Pedestal Fan. Our Warehouse Teams and Courier Partners play a critical part in ensuring our customer's orders are received quickly Thanks for choosing Tower Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent delivery very good price this is my new favourite piece of kitchen equipment I have used it every day since I’ve had it cooks beautifully in error o ordered a larger one than I probably needed but so glad I did can cook whole meal in it for me and bakes cakes lovely too and saves on electric too cheaper than my conventional over .would have been nice too include a paper recipe book though but I highly recommend this air fryer ,I love all Tower ranges I have most of them”

Helpful Report

Posted 2 years ago

Hi Susie, Wow !!! what a fabulous review for your Tower Air Fryer. We were delighted to read your kind words and hope you enjoy making delicious meals. We hope you visit our Tower Storefront again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“21st century has arrived in my kitchen. Am so pleased. Can't imagine life without it. Great tasty food. &.looks great on kitchen top. Great big thannkyou great just great. Pure luxury”

Helpful Report

Posted 2 years ago

Hi Caroline, Thanks for your wonderful 5-star review about your Tower Airfryer. Enjoy that tasty food !!!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent small fan does the job even on low setting don't know what I did without it!”

Helpful Report

Posted 2 years ago

Hi Christine, We were delighted to read your comments about how your Tower Fan has helped recently. Thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing product would highly recommend”

Helpful Report

Posted 2 years ago

Hi Louise, Many thanks for your 5-star review and for choosing Tower for your purchase. Regards Keith - Group Customer Services Manager.

Posted 2 years ago

“Just get yesterday but loved already 😍😍”

Helpful Report

Posted 2 years ago

Hi Aneta, Thanks for your wonderful 5-star review for your Tower Air Fryer. We hope you enjoy making delicious meals in your Air Fryer. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent products and customer service”

Helpful Report

Posted 2 years ago

Hi Theresa, Thanks for your wonderful 5 star review. That chicken looks delicious !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use after Playing with it for awhile I would highly recommend”

Helpful Report

Posted 2 years ago

Hi Ian, Many thanks for your 5-star review and thanks for choosing Tower for your purchase. We hope you visit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely kettle easy to lift and pour, I love it.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful review of your Tower kettle. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews