Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,285 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,285 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 7th December 2024

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Tower 5 star review on 2nd November 2024

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery, used it for the first time last night and was very impressed. Only complaint is can’t seem to register the warranty online ?!”

Helpful Report

Posted 9 months ago

Hi Many thanks for your 5 star comments about your delivery experience of your Tower product. I was delighted to read you were impressed with your product. I have arranged for one of our Customer Services Team to contact you very soon to help register your warranty. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“There items look and feel very good but unfortunately there do not work on the Induction hob that I wanted for and the customer service was very poor to resolve my problem and for me to send the item back which I'm still waiting to do”

Helpful Report

Posted 9 months ago

Hello Andrew, Many thanks for your comments Here at Tower we always welcome our customers comments and feedback as this allows us to improve the products and service we provide. Customer feedback also allows us to provide a balanced response to the comments left. Having investigated your enquiry I was disappointed to read you felt our Customer Service was poor. Upon receiving your original message we acknowledged safe receipt of your enquiry and provided details of the timescales you could expect a respond from us. We also made a polite request to avoid sending duplicate or chase emails as this hinders our ability to respond to your message in the shortest possible time. We have responded to all of your messages received within the timescales quoted timescales. It only leaves me to apologise for the perceived level of Customer Service we have provided to you. Keith - Group Customer Services Manager

Posted 9 months ago

“Doing the job. Working well. I’m happy that I got this.”

Helpful Report

Posted 9 months ago

Hi Thanks for your 5 star comments for your Tower Air Fryer. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“I purchased an XEC20 plus TOWER 3in1 corded vaccuum cleaner, it wasn’t expensive and I wasn’t expecting a super powerful one but it is absoutley rubbish! There is hardly any power on any of the 2 settings, it doesn’t even lift dried grass from my car mats! It’s looks lovely and is very light but don’t waste your money - very disappointed ☹️”

Helpful Report

Posted 9 months ago

Hi Many thanks for your valuable comments. I was sorry to read your vacuum cleaner from Tower failed to meet your requirements. Rest assured all of our products are supported by a robust warranty scheme in additional to a 30 day money back guarantee. As your product was purchased via a 3rd party retailer you can return your product to them for a refund. It only leaves me to apologise that our product failed to meet your personal expectations. Keith - Group Customer Services Manager

Posted 9 months ago

“It makes our food super nice and lovely”

Helpful Report

Posted 9 months ago

Hello Owen, Many thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 9 months ago

“Great product and service”

Helpful Report

Posted 9 months ago

Hello Holly, It was wonderful to read your review. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Quickly made with awesome taste. Would like to recommend everyone who want amazing taste”

Helpful Report

Posted 9 months ago

Hello Daljeet Many thanks for your 5 star comments about your Tower product. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Charging me £6 to return plus more due to being opened. Took a long time for a response”

Helpful Report

Posted 9 months ago

Hello We were disappointed to read your comments about the return of your product. Here at Tower we value our customers comments and feedback as this allows us to review and improve the products and services we provide. It also allows us to provide a balanced response to the comments left. I was sorry you felt we took a long time to respond to your enquiry - upon receipt of your initial enquiry we provided an indication as to when we would respond - we responded to your enquiry well within the timescales quoted. With regard to the comments about your return, as your item was being returned as unwanted it is the buyers responsibility to pay the postage charges - we were happy to provide a returns label to you to facilitate this return. It only leaves me to apologise for the perceived shortfall in the service we have provided. Keith - Group Customer Services Manager

Posted 9 months ago

“Excellent Quality”

Helpful Report

Posted 9 months ago

Hi Thanks for your review about your Tower product. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“Julie was amazing. She went over and above to resolve my issue regarding a replacement kettle. Thanks so much 😀”

Helpful Report

Posted 9 months ago

Hi Jules, I was delighted to read your 5 star comments about Julie from our Customer Services Team. Julie is a real star when it comes to looking after our customers enquiries. Keith - Group Customer Services Manager

Posted 9 months ago

“Our old Tower pressure cooker has sadly seen the newer Tower models and run off to the cupboard after 42 years of great service ,it was a wedding present ,hope our new Tower T920004S7L lives up to past expectations of our old one which is nestled up to the copper pans enjoying its retirement”

Helpful Report

Posted 9 months ago

Hello Derek, I was sorry to learn our old Tower Pressure Cooker has reached its retirement after all of these years. I'm sure your new Tower Pressure Cooker will be an able replacement - rest assured our Customer Services Team are always available if you do have any enquiries. Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manager

Posted 9 months ago

“My daughter bought me an Air Fryer for Christmas. Overall it works well, however the small black protectors on the grill plate do not. They fall off and already one has split. Is it possible to get replacements.”

Helpful Report

Posted 9 months ago

Hi Kathleen, Thanks for your kind words about your Tower Air Fryer. I was sorry to learn about the rubber feet for your grill plates. rest assured one of our Customer Services Team will be in touch very soon. Keith - Group Customer Services Manager

Posted 9 months ago

“It’s perfect”

Helpful Report

Posted 9 months ago

Hello Jennifer It was wonderful to read your 'perfect' comments about your Tower product. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 9 months ago

“I BOUGHT A TOWER VIZION T17071 AIR FRYER RECENTLY AND AT THE MOMENT I'M LOOKING FOR A REPLACEMENT FOR THE TRAY,I WOULD BE DELIGHTED IF YOU COULD PLEASE HELP ME. OTHERWISE I AM DELIGHTED WITH THE ITEM IN QUESTION”

Helpful Report

Posted 9 months ago

Hello Bartholomew, Many thanks for your kid words about your Tower Vizion Air Fryer. One of our Customer Services Team will be in contact very soon to help with your request. Keith - Group Customer Services Manager

Posted 9 months ago

“Is the 3 year warranty automatic or do you have to register for it??”

Helpful Report

Posted 9 months ago

Hi Laurence, Many thanks for your valuable order from Tower. I have arranged for one of our Customer Services Team to contact you to help with your registration. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“When I went onto the tower website to order my microwave it came up with a 20% discount code on my first order. I kept putting it in but it wouldn't be accepted so I went ahead with the purchase thinking I would contact tower as I thought it was a blip. No it wasn't . Apparently because I was buying a microwave the code wasn't for microwaves. I was furious. If I'd of been buying a washer it would have come back the same - no discount on washers. Never again will I purchase anything from tower. Just can't believe they can do that. I contacted them a number of times to no avail 😡”

Helpful Report

Posted 9 months ago

Hello Jean, Many thanks for taking the time to leave your valuable comments. Your comments came as a surprise to us as we have no record of any previous contact from you Here at Tower we readily welcome our customers comments and feedback - to address your comments and to demonstrate the importance our organisation places on customer experience one of our Customer Services Team will be in contact with you very soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 9 months ago

“When buy hope it be better. Material looks cheap. The basket sometimes not close properly.”

Helpful Report

Posted 10 months ago

Hi Thanks for your comments. Here at Tower we readily welcome our customers feedback and comments. I was sorry to read your perception of your product - at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. To this one of our Customer Services Team will attempt to contact you to address your comments. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“We ordered our Air fryer on Friday and it arrived on Monday (26th February 2024) I have only used it once but very pleased with my first attempt at potatoe croquettes and fish. Standard delivery was superb. I am looking forward to experimenting in the future. I do think more recipes or ideas in the leaflet would be good, i.e. cooking times from fresh to frozen ( difference in time for frozen chips and frozen jacket potatoes compared to using fresh items,,,suppose I've got to experiment). Many thanks, Alan”

Helpful Report

Posted 10 months ago

Hello Alan Many thanks for your 5 star comments about your Air Fryer from Tower. We were all delighted to read your fantastic words. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 10 months ago

“Love my new airfryer simple to use and easy clean up”

Helpful Report

Posted 10 months ago

Hi Thanks for taking the time to leave your 5 star comments about your Air Fryer Here at Tower we love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 10 months ago

“Brilliant arrived on time and thanks”

Helpful Report

Posted 10 months ago

HI Thanks for your 5 star review and indeed your valuable order. We were delighted your order was delivered on time by our courier partners. Keith - Group Customer Services Manager

Posted 10 months ago

Tower is rated 4.2 based on 5,285 reviews