Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,229 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the Tower Air Fryer T17038 2 years ago. In less than 10 months the knob controlling the timer broke. Amazon kindly replaced the entire oven. Just over 12 months later the knob on the new machine broke again. This time I reported it to the Tower customer service. I am not happy with how they have responded. I quote "It's with regret that this item is currently out of stock and furthermore, We do not have a date to when we will be receiving stock of the desired item.I apologise for any inconvenience or disappointment this may cause. I hope this helps and may there be anything else you need assistance with, please do not hesitate in contacting us." So issue not resolved and a perfectly good oven now un-useable because the company cannot supply a simple plastic knob??”

Helpful Report

Posted 1 year ago

Hello Ivan, Thanks for taking the time to leave your valuable comments about your recent contact with Tower. I was sorry to read your comments that your enquiry had not been resolved to your satisfaction. Here at Tower we readily welcome our customers valuable comments and feedback with every constructive piece of feedback being fully investigated to establish how we can handle our customers enquiries better in the future. Having had the chance to review your communications I have arranged for one of my Customer Services Leadership Team to contact you to fully resolve your enquiry. It only leaves me to sincerely apologise for any inconvenience caused in the shortfall of our normal high standards of service you have encountered. Keith - Group Customer Services Manager

Posted 1 year ago

“I contacted Tower by email when one of the grill plates for my airfyer was peeling. Sophie responded very quickly asking just a few questions then arranged to send me a set of two within a few days. She was great to deal with”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about the recent service provided by our Customer Services Team here at Tower. I was pleased to read how Sophie solved your enquiry to your satisfaction. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Arjan was very helpful in sorting my problem (spare parts for my Air Fryer) A polite, friendly response to my email. Efficient and excellent service. Thank you.”

Helpful Report

Posted 1 year ago

Hello Pauline, It was lovely to read your comments about how Arjan from our Customer Services Team helped with your recent enquiry. Arjan is one of the many stars we are lucky to have here within our Customer Services Team at Tower. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“I received my rotisserie fork spare in less than a week, and have been using it to roast my chicken, I am very happy with the product,and your service, well done, and thank you.”

Helpful Report

Posted 1 year ago

Hi Janice, Thanks for your 5 star comments and your valuable order for your Rotisserie Fork for your Tower Air Fryer. We were delighted your order and delivery experience was a positive one. Many thanks Keith - Group Customer Services Manager

Posted 1 year ago

“Arjan was very helpful and answered my query quickly Thank you”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star comments about Arjan from our Customer Services Team. Arjan was overjoyed to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“I reported damaged hose and have now received a new Tower appliance. Very happy with prompt service”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your kind words about your recent contact with our Customer Services Team. Here at Tower we appreciate on rare occasions things break or don't go to plan and we always endeavour to provide the best possible solution for our customers. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Early days as I have only had my Tower Xpress Pro Combo for a couple of weeks, but it's been great so far. I have no concerns this will be maintained, but time will tell.”

Helpful Report

Posted 1 year ago

Hello The Grim Sleeper Thanks for your 5 star comments and your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I have to thank Arjan for the professional way he helped myself on my request for items I needed, which was a very quick reply and kept me informed all the time Thank you Arjan”

Helpful Report

Posted 1 year ago

Hi, Many thanks for your kind words about how Arjan helped with your recent enquiry. Here at Tower we are delighted Arjan is part of the Customer Services Team and he loves nothing more than ensuring our customers are looked after so well. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very please with my air fryer so far, have barely used my oven since purchasing it. So far tried chicken, ribs and beef as well as potato products and homemade chips - got to take care checking til you get used to timing or will be very crisp! Jacket potatoes come ou fluffy with a crisp skin, brilliant! Only issue is the plastic cover over the release button came off and won't stay put, possibly got damaged. but Amazon sent a replacement fryer.”

Helpful Report

Posted 1 year ago

Hi Lisa, Many thanks for your kind words about your Tower Air Fryer. We were pleased to read about the delicious meals you have cooked in your Air Fryer. Rest assured our Customer Services Team are readily available to assist with any enquiry you may have in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very helpful Dealt with my issue quickly”

Helpful Report

Posted 1 year ago

Hi Megan, Thanks for your 5 star review about how our Customer Services Team helped with your recent enquiry. Please feel free to get in touch again should you have any further enquiries. Keith - Group Customer Services Manager

Posted 1 year ago

“Very good I love it so”

Helpful Report

Posted 1 year ago

Hi Tracey, Thanks for your kind words and 5 star review about your Tower product. We are in full agreement with you .........we love our products too !!! Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Have a fault with brand new product just purchased did not work first time using it Cannot get through to customer service having tried for 3 days by telephoning !”

Helpful Report

Posted 1 year ago

Hi Elizabeth, We were disappointed to read your review. Our Customer Services Team do not work across a weekend period - when we are open we do offer a telephone service. As we have not received any further communications from you I have arranged for one of our Customer Services Team to contact you to understand the specific nature of your enquiry. It only leaves me to apologise for the issue which has occurred with your product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“GOOD SERVICE BUT THE FRYER WAS TOO SMALL”

Helpful Report

Posted 1 year ago

Hi Thanks for your review about your Tower Air Fryer. We were sorry to learn your Air Fryer didn't meet your requirements. Please be sure to revisit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Megan, my service advisor, was helpful, courteous and professional in the way she dealt with my query regarding the rubber ends on the drawer insert for my tower. I am extremely satisfied with her response and how it has been resolved.”

Helpful Report

Posted 1 year ago

Hi Thanks for your wonderful review about how Megan from our Customer Services Team helped with your recent enquiry. I was delighted to read Megan kept you updated as to the progress and fully resolved your enquiry. Megan was delighted to read your comments. Regards Keith - Group[ Customer Services Manager

Posted 1 year ago

“I really like this product, takes a bit of working out with the cooking temp and time, but I'm really impressed with it so far”

Helpful Report

Posted 1 year ago

Hello Lyndsey, It was great to read you really like your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Thanks for choosing Tower for your valued purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Needed to contact Tower as roasting trays missing from my new airfryer. Spoke to Liberty very pleasant young lady. Explained the situation she promised she would contact me when they were back in stock. I was emailed as promised & advised the trays were on their way. I was very impressed by this service. Now awaiting delivery which should be in the next couple of days. Well done Liberty & Tower.”

Helpful Report

Posted 1 year ago

Hello Gina, It was lovely to read your kind words about how Liberty from our Customer Services Team helped with your recent enquiry. Liberty is a real star when it comes to looking after our customers and she was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Yes it does what I wanted”

Helpful Report

Posted 1 year ago

Hi Toni, Thanks for your 5 star comments. We were delighted to read your Tower product is as expected. Rest assured our Customer Services Team are readily available should you have any enquiries. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant for chips and small roast vegetables.”

Helpful Report

Posted 1 year ago

Hi Julie, Thanks for your kind words about your Tower Air Fryer. Your valuable order was greatly appreciated by everyone here at Tower HQ Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great device, easy to use, dishwasher safe which is always a bonus 😀 Used few times now for various kebabs, delicious. Excellent service, easy to order, good price, fast delivery. Highly recommend.”

Helpful Report

Posted 1 year ago

Hello Jacqueline, It was great to read your 5 star comments about your Tower product. Here at Tower we always strive to provide quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use, brilliant to cook steaks , chops ect. Roast potatoes also.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. Our Air Fryers are so versatile in so far as the various meals which can be cooked. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,229 reviews