Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just purchased the Tower Votex air fryer it is so nice quick delivery haven’t used it yet.”

Helpful Report

Posted 1 year ago

Hello Pamela, Many thanks for your 5 star comments. It was great to read how our courier partners delivered your Tower Air Fryer quickly and safely. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought 4l tower from lidl made fried chicken and is not like the real thing but was perfectly cooked, 4 peaces= 20 minutes Recommend”

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Posted 1 year ago

Hi Criss, Thanks for your 5 star recommendation for our Tower Air Fryer. Here at Tower we love our Air Fryers too - the fried chicken you cooked sounds delicious !!!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Our air fryer we bought from Argos stopped working after a year. When I approached Tower’s customer service, my request of replacement was dealt with efficiently. I was kept informed and when they couldn’t replace the same one, they offered me a different and better air fryer. Sophie was dealing with my request and she went above and beyond to provide best customer service. Thank you”

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Posted 1 year ago

Hi AKG, Thanks for your 5 star review about your recent contact with Tower Customer Services. I was delighted to read how Sophie took the time to understand your enquiry and take the appropriate action to provide a full resolution. Sophie was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent products Excellent after sales service Professional Friendly and prompt”

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Posted 1 year ago

Hi Thanks for your wonderful review. Here at Tower we always place the customers at the centre of everything we do from providing high quality value for money products to our excellent after care customer service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Service was great and Sophie very helpful would definitely recommend tower”

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Posted 1 year ago

Hi Paul, I was delighted to read your 5 star comments about Sophie from our Customer Services Team here at Tower. Sophie was overjoyed to read your kind words. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought my Tower airfyer Xpress Pro Combo 11 litre 10 in 1 only 3 days ago and I love it. I've made breakfast muffins, kebabs, desserts, lunch and mains and everything has been fantastic. It's quick and simple to use. My cooker oven is now redundant. Wouldn't be without my airfryer now.”

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Posted 1 year ago

Hello Mamac, Thanks for taking he time to leave your 5 star comments about your Tower Air Fryer. Here at Tower HQ everyone appreciated your kind words as well as your valuable order. It was great to read about the variety of meals you have cooked in our very versatile Air Fryer. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I had reason to complain about the durability of my Tower kettle . Although it’s impossible these days to actually SPEAK to a person, Sophie handled my disaffection with due consideration and courtesy. Thank you Tower. George Rounce. Feb. 2023”

Helpful Report

Posted 1 year ago

Hi George, Many thanks for taking the time to leave your kind words about how Sophie from our Customer Services Team helped with your recent enquiry. I was pleased to read how Sophie handled your enquiry by taking the opportunity to understand your individual circumstances as well handling your enquiry with courtesy. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“My Tower air fryer has become my best friend in the kitchen. I was so sad I had an issue with the timer knob. Chloe sorted it out for me and I can happily say I now have a new replacement. Thanks for your good customer service. Now getting back to baking cakes, cooking healthy meals and enjoying no fat on my fries!!”

Helpful Report

Posted 1 year ago

Hi Jane, It was great to read your comments about how Chloe from our Customer Services Team here at Tower helped with your recent enquiry. I'm pleased Chloe resolved your enquiry meaning you can now return to making those delicious meals !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great air fryer still learning recipes but so pleased with it.easy to clean and cook with. I'd definitely recommend”

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Posted 1 year ago

Hi John, Thanks for your kind words and your recommendation for your Tower Air Fryer. Everyone here at Tower HQ really appreciate your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought it look great”

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Posted 1 year ago

Hi Thanks for your kind words about your Tower product. Everyone here at Tower HQ really appreciates your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Bought as a present and receiver over the moon with the gift”

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Posted 1 year ago

Hi Phyllis, Thanks for taking the time to leave your comments about your recent purchase from Tower. We were delighted to read the recipient of your gift was over the moon. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“My heating element has popped not even two weeks after having it. Tried to email customer services because apparently you can't call, 5 days after emailing twice still no response.”

Helpful Report

Posted 1 year ago

Hi KS, Thanks for your comments regarding the issue with your Tower Air Fryer. I was disappointed to read your comments and as part of our Customer Engagement Strategy I would like to provide a balanced response. Here at Tower Customer Services we can be contacted by telephone. Upon receiving your initial enquiry about your Tower Air Fryer we did confirm the expected timescales for a response as well as requesting not to send duplicate messages to us as this hinders our ability to effectively resolve your enquiry. I was delighted that one of our Customer Services Team have contacted you well within the timescales we did quote in our initial response. It only leaves me to apologise for any shortcoming in service you may perceive has occurred. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent customer service from Kelly. Nothing was too much problem. She dealt with our query with the airfryer swiftly and efficiently. Very much appreciated in these difficult times”

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Posted 1 year ago

Hi I was delighted to read your kind words about how Kelly from our Customer Services Team helped with your recent enquiry with your Tower Air Fryer. Here at Tower our Customer Services Team always place the customer at the heart of everything we do. Kelly was overjoyed with your comments. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent A1 brilliant product”

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Posted 1 year ago

Hi Many thanks for your A1 review about your Tower product. Please be sure to visit our website again very soon to see our fantastic range of products. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Works and irons well”

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Posted 1 year ago

Hi David, Thanks for your kind words about your Tower Iron. Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great product”

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Posted 1 year ago

Hi Frank, Thanks for your 5 star comments about your Tower product Your valuable review is greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Pleased with this purchase BUTTTT!!! the instructions are terrible. I have owned this for a month now and it’s still confusing me when I try to use both drawers at the same time.”

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Posted 1 year ago

“Delighted with my Tower Air Fryer. The 4l size is big enough for meals for the 3 adults in the house. So far I have cooked Salmon to perfection, roasted veggies in a jiffy, warmed Focaccia to crispy deliciousness, browned sausages for casseroling, and so much more. I found a young mum from the Brighton area, on YouTube who shares excellent ideas and recipes. She gave me the confidence to try. This has been a most worthwhile addition to the kitchen!”

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Posted 1 year ago

Hi Shelagh, Thanks for your wonderful review about your Tower Air Fryer. It was lovely to read about the delicious meals you have cooked in your Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“I’m really pleased with my 10-in-1 digital air fryer oven. Nice shape, & clear control display panel. Internal racks etc feel substantial. I’m hoping to buy the rotisserie basket - would be good if info on how to purchase such additional items was clearer in the user manual.”

Helpful Report

Posted 1 year ago

Hi Kathleen, Thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read how your Air Fryer has made a great addition to your kitchen. I've arranged for one of my Customer Services Team to drop you a message to help with the purchase of accessories for your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Ordered my new dual drawer airfryer on Saturday and it was delivered on Monday. Great service thank you. Just have to use it now.”

Helpful Report

Posted 1 year ago

Hi Judy, Thanks for your wonderful review about your delivery experience from our courier partners. Our courier partners do a great job ensuring our customers receive their parcels safely and in a timely manner. Should you have any enquiries about using your Air Fryer please feel free to drop our Customer Services Team a message. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews