Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like how it cooks but within about 2 weeks of using it the black non stick coating on the grill pan began peeling off. Cannot find my receipt from Asda so they’re not interested. Rang Tower customer services to complain and advised operator that we’ve followed instructions on how to clean. Not really interested as have no receipt. Told the woman we leave grill plate in warm soapy water to soak for a bit before washing as is difficult to remove some of the bits left on it after cooking. She said ‘Well we don’t advise putting it in soak’ Doesn’t say that in manual. Then said that I could order a new grill plate but they haven’t got any in!! Safe to say she is one of the most unhelpful customer service person I’ve ever spoken to 😡I know I’m at fault for losing receipt but zero help means zero recommendations for Tower products”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your recent contact with Tower Customer Services. I was sorry that on this occasion our team were unable to fully resolve your enquiry. All of our calls are recorded for training and monitoring purposes - having observed your call to us I can see several options were discussed with you. These were hindered as a result of you being unable to provide a receipt for your purchase as well as the part required being out of stock. All of our products are supported by a fixed warranty period - the first 12 months of this warranty is with the retailer and it was recommended that you refer to the retailer for a resolution. Please accept my apologies for any inconvenience. Keith - Group Customer Services Manager

Posted 2 years ago

“Have not received it yet”

Helpful Report

Posted 2 years ago

Hi Peter, I was disappointed to read your review about not receiving your item. Your item was placed under standard delivery timescales which can take up to 5 working days - having checked your parcels tracking it shows your parcel is expected to be delivered today - which will be 1 day earlier than the 5-day delivery timescale. This was confirmed by one of my Customer Services Team to you earlier. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Not yet tried it. But the 5 stars Iv rated is purely because of the fast delivery. And so easy to use. Can’t wait to use this.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5-star review about how your recent order was delivered swiftly by our courier partners. Should you have any further enquiries our Tower Customer Services Team are on hand to assist. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Received excellent service. I needed a replacement dial for an Airfryer and this was sent quickly with a useful video on how to fit.”

Helpful Report

Posted 2 years ago

Hi We appreciate your kind words about how Tower Customer Services handled your recent Airfryer enquiry. Here at Tower we always place our valuable customers at the heart of everything we do. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Sam was really quick to reply to my email and her helpful instructions were clear and easy to follow.”

Helpful Report

Posted 2 years ago

Hi Jackie, Thanks for your kind words about how Sam resolved your recent enquiry. Sam is our Tower Customer Services Supervisor and always leads by example when it comes to providing great customer service. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant customer service from Chloe, fast response and sorted my issue straight away. Thank you 😊”

Helpful Report

Posted 2 years ago

Hi We appreciate your 5-star review about how Chloe handled your recent enquiry Chloe was delighted to read your kind words. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“First rate customer service from Laura as I'd changed my mind after ordering product and wanted a different model. Not received product yet but looking forward to getting it.”

Helpful Report

Posted 2 years ago

Hi Dawn, Many thanks for taking the time to leave your 5-star review about how Laura resolved your recent enquiry. Laura is one of the many stars we have within Tower Customer Services Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I do love my new air fryer, however, I’m struggling to get rid of the ‘plastic’ taste on my food! Any ideas or tips to get rid of it would be gratefully received!”

Helpful Report

Posted 2 years ago

Hi Amanda, Many thanks for your 5 star review about your Tower Airfryer. I have arranged for one of my Customer Services Team to contact you within the next 24 hours in a bid to resolve your outstanding enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“My air fryer broke down and I contacted tower to inform them, i thought the warranty procedure would be dead stressful/strict, however Sam made the process very easy! All that was required of me was to send images, and a replacement was ordered and came the 2nd day after order confirmation.”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about how Sam handled your recent warranty process for your Airfryer. Here at Tower we always ensure our processes are smooth and customer-friendly. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Liberty has helped me with my pressure replacement. I am very happy with the new one. It is very quiet and more efficient. Very good customer service. Keep this way:)))”

Helpful Report

Posted 2 years ago

Hi Pawel, Thanks for your 5-star review about how Liberty resolved your recent enquiry. Here at Tower, we love resolving our customer's enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Carina certainly went over and above service to help me with my tower purchases. Top marks great customer service Jane Adams”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks for your kind review about how Carina resolved your recent enquiry. Carina is one of the many stars we have within our Customer Services Team who loves speaking with our valuable customers. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“A lovely customer service rep Rachel, helped me to get a replacement timer dial for my Tower airfyer. she answered my query promptly and the replacement item was in the post within a day. I couldn't recommend Tower for excellent customer service enough.”

Helpful Report

Posted 2 years ago

Hi Elaine, We appreciate your 5-star review about how Rachel handled your recent enquiry. Rachel was delighted to read your comments. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“My Tower air fryer timer became faulty, I was amazed how quick Tower responded to my issue. ✨Liberty ✨from Customer Service was absolutely fantastic through whole process. Result! New air fryer delivered fast..........Highly recommend Tower!”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5-star review about our Customer Services Team and in particular Liberty. Here at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 2 years ago

“I have a Tower air fryer which unfortunately has suffered a broken knob. I thought on the off chance about contacting the company to see if I could get a replacement. Within less than 12hrs I was contacted back by ⭐️Rachel⭐️ who has been brilliant, she has tried to arrange a replacement air fryer but unfortunately due to my poor paperwork I didn’t keep the proof of purchase. But never the less she has found a replacement knob which will prevent the waste of a good machine. Rachel your customer service skills are second to none and you have given me faith in contacting Tower, I will definitely be considering this company for future purchase of appliances. 👏 PS excuse the emojis! But they do reflect the experience 👍”

Helpful Report

Posted 2 years ago

Hi Bry, What a wonderful review to read about how Rachel resolved your recent enquiry. Rachel was overjoyed to read your comments. Thanks for being a great Tower Customer. PS - we love emoji's here at Tower 👍😊 Keith - Group Customer Services Manager

Posted 2 years ago

“Full marks to Carina at Tower, she certainly went out of her way to help me obtain the pan set and cleaning brush set. I give her 100% for customer service. It’s nice to receive good old customer service Carina, thank you. You made my day Jane Adams”

Helpful Report

Posted 2 years ago

“Payed next day delivery, two days later no parcels, emailed the customer service twice still not reply, and unable to track my parcels, very annoyed as I spent a lot on this website…”

Helpful Report

Posted 2 years ago

Hi Chanice, Thanks for your comments regarding the delivery of your parcel. Having had the opportunity to investigate your comments I can confirm there was no payment by yourself for next day delivery - this was free of charge. I was pleased to learn one of my Leadership Teams contacted you regarding your issue and is currently in regular dialogue until your parcel is successfully delivered. It only leaves me to apologise for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“My email reply was easy to read and understand. It took me a few seconds after reading the instructions to sort my problem out”

Helpful Report

Posted 2 years ago

Hi Pauline, Thanks for contacting Tower and indeed leaving your 5-star review about how your recent enquiry was resolved. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I thought I may have a problem returning the fry pan but the advice I received from Liberty really helped. I was able to provide the proof that TK Max wanted and they gave me a refund. Thank you again Liberty for the brilliant service!”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your wonderful review about Liberty from our Customer Services Team. Your comments were greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“The cooker is brilliant and the cu, tomer service person was really helpful when I asked for an instruction manual Good service”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5-star review about your recent contact with our Customer Services Team here at Tower. We appreciate you choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Help me out with new dial for my air fryer”

Helpful Report

Posted 2 years ago

Hi Thanks for your review regarding your Airfryer Control button. I have arranged for one of my Customer Services Team to message you to confirm the specific nature of your fault. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews