Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry I couldn't rate the item as it was smashed when I received it. So on that rating I must score it 0.”

Helpful Report

Posted 1 year ago

“Megan in customer services provided a good response & resolution to our issue with the air fryer racks”

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Posted 1 year ago

Hello Roy, Thanks for your 5 star comments about how Megan from our Customer Services Team helped with your recent enquiry. I was delighted to read your enquiry was resolved quickly and to your satisfaction. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Sadly the second airfryer was sent back today. I really liked the oven but after 3 months the touch pad on first would not work. The second ( replacement) one arrived and the touch pad was not working at all. I have ordered a new one but different make.”

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Posted 1 year ago

“Bought this rotating kebab skewers item off the back of using the rotisserie which is fabulous. I haven't been let down again this gadget works really well. Didn't come with instructions how to assemble so took a while for me to work it out. All washes well in the dishwasher and stores easily inside my air fryer. I'm a fan!”

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Posted 1 year ago

Hi Sally, Thanks for your amazing 5 star review about your Tower Air Fryer and the rotating kebab skewers you purchased. Here at Tower HQ we were all delighted to read how you've become a fan of our Air Fryer - we love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Ordered online for local pick up. Quick n easy no problems. Fantastic air fryer, most dishes cook in half the time. Roast potatoes are amazing, tried cooking small joint of beef 35 mins n it was done. Im still learning but so far I can say its best £150 spent in a long time”

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Posted 1 year ago

Hi Karen, It was wonderful to read your 5 star review about your Tower Air Fryer and the benefits you are seeing. Here at Tower we appreciate any new product can at times be a little daunting so if there's anything we can assist with rest assured our Customer Services Team are on hand to help. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Perfect for the Tower Bin I purchased. Very happy with these liners.”

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Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Bin and Bin Liners. Your valuable order was greatly appreciated by everyone here at Tower - we hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Tower 3L manual airfrier. Seems to have burnt out after 3 months use. Only used to cook vegetables. Not a fuse on plug issue.”

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Posted 1 year ago

“Well worth the money better handling than my old type of carving mechine well worth buying would highly recommend it”

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Posted 1 year ago

Hi John, Thanks for taking the time to leave your kind words about your Tower product. Your valuable order and indeed your recommendation were greatly appreciated by everyone here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Product is robust & high quality. Used it this morning for the first time. Very happy. Would have loved an accompanying cook book, with ideas for optimising the airfryer. Just a thought.”

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Posted 1 year ago

Hello David, Thanks for your review for your Tower Air Fryer. Here at Tower we love hearing our customers suggestions and recommendations as to how we can improve our products and services. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Have no complaints. I would highly recommend product, and every aspect of ordering through to delivery was brilliant.”

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Posted 1 year ago

Hi Thanks for your wonderful comments. We were delighted to read your order and delivery experiences were very smooth. We hope you visit our website again very soon !!! Keith - Group Customer Services Manager

Posted 1 year ago

“So far I am very impressed with my new Tower Air fryer. The multi racks are very useful. The air fryer is easy to use and is very versatile. There’s also a great tower air fryer Facebook group which has fabulous recipe ideas. I am very impressed and a great purchase”

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Posted 1 year ago

Hi Trish, It was wonderful to read your review of your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase - should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Good after sales service from Harpreet regarding sending out a recipe booklet to my elderly mother.”

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Posted 1 year ago

Hello, I was delighted to read your kind words about how Harpreet helped with your mums recipe booklet. Harpreet was really pleased to read your review. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Cordless iron is a good weight but easy to use. No annoying cord tangles or cord rubbing.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower Cordless Iron. Please feel free to visit our Tower website again very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Only had a month and there's no power on it”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. I was sorry to learn of your issue but please be assured our products are supported by a robust warranty scheme. One of our Customer Services Team will be in contact very soon to resolve your enquiry - in the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“The service we received from Laura at Tower was excellent and we much appreciate her effort. Thank you, Laura”

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Posted 1 year ago

Hi Thanks for your kind words about how Laura from our Customer Services Team here at Tower helped with your recent enquiry. Laura is one of the many stars we have here at Tower and she was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Great item, does what it describes, lovely toast,and chicken to die for, absolutely delicious, so glad I bought the extras, have really been worth the extra money.”

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Posted 1 year ago

Hi Sandra, Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read your comments about the delicious meals you have prepared in your Oven. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great service, ordered monday at 10 am arrived wednesday morning. Have not used all the functions yet but all i have tried have been very good. Need a few days off to explore all the functions . But would highly reccomend .”

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Posted 1 year ago

Hi PeteJane, Thanks for your kind words about your Tower Air Fryer. I was pleased to read our courier partners delivered your Air Fryer quickly and safely. We understand that on occasions a new product needs a little time to become accustomed to all of the functions - rest assured our Customer Services Team are available should you need any help or guidance. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“They are very handy when you have two draws to cook chips one side and chicken another. Love mine”

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Posted 1 year ago

Hello Mr Butler, We were delighted to read your kind words about your Tower Air Fryer and the delicious meals you have prepared. We are very bias here at Tower and we love our Air Fryers too !!!! Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Sam from Tower helped me locate a end of line product to complete my microwave, toaster and kettle set. I had already purchased the microwave and toaster previously then when I came to purchase kettle I realised it had been discontinued. Sam managed to find one that was left over from the line and allowed me to purchase, many thanks Sam we’re looking forward to receiving the kettle :)”

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Posted 1 year ago

Hi Jorgie, It was lovely to read your 5 star comments about how Sam helped with your recent enquiry. Here at Tower we always go above and beyond to help our customers with their enquiries. We hope you enjoy using your new kettle. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased a Tower Dual Air Fryer and have to say I was a complete novice. I had an air fryer previously but it was 12 years old and single basket. I liaised with Sam and he went over and above with his service. The price of the air fryer was reasonable and it works very well, I haven't used my oven since Boxing Day. I wasn't sure about the functions of the air fryer and Sam sent me additional instructions via email. I cannot recommend the customer service of Tower and the appliance highly enough.”

Helpful Report

Posted 1 year ago

Hello Alicia, Thanks for your 5 star comments Here at Tower Customer Services we appreciate that receiving a new product can on occasions take a little time to become accustomed to the functions That's where our Customer Services Team are always delighted to help. rest assured if you have any further enquiries please feel free to get in touch. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews