Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,226 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recommended by my daughter”

Helpful Report

Posted 1 year ago

Hi Teri, Thanks for your 5 star review. Here at Tower we love when our customers recommend our products and services so a BIG THANKYOU to your daughter for recommending Tower to you. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Was good for the short time it lasted. Used 20 odd times over 8 months. Touch control then stopes working. Overall been a total waste of money.”

Helpful Report

Posted 1 year ago

Hi Carl, It was disappointing to read your comments about your Tower product especially as we have no record of you contacting our Customer Services Team for assistance. Many of our products are supported by a warranty scheme. Our Customer Services Team are always available to assist therefore one of our Team will be contacting you regarding your comments very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant saves so much time”

Helpful Report

Posted 1 year ago

Hi Matthew, Thanks for taking the time to leave your 5 star comments about your Tower Product. Rest assured our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“New dual 8 L airfryer the instructions are virtually non-existant and writing is so tiny which makes it difficult to read. I have had 6 airfryers before this one, they were straight forwards to use but had comprehensive instructions. This one is complex with virtually no guidance. The removable grill racks, for instance, are they in or put for cooking chips? It says don't use metal utensils or abrasives, does that mean you can't use the metal racks you can buy for air fryers so you can cook in layers? Just unclear info.”

Helpful Report

Posted 1 year ago

Hi Judy, It was disappointing to read your comments about your Tower Air Fryer especially as we have no record of you contacting our Customer Services Team for assistance. Our Customer Services Team are always available to help therefore one of our Team will be contacting you regarding your comments very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased you frying ,pans ,and also your saucepans ,love the feel ,the desire, coloured, and they are perfect to cook with ,love them ,🙂👍”

Helpful Report

Posted 1 year ago

Hello Jeanette Many thanks for your 5 star comments about your Tower saucepans. Thanks for your valuable order which is appreciated by everyone here at Tower HQ. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“The plate I received was not the same as shown in the advert.”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your comments. I was sorry to read that your product was not expected. I have arranged for one of my Leadership Team to contact you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great size for 2 of us - hardly use our main oven, easy to clean too.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your wonderful comments about your Air Fryer. Here at Tower, we are very proud of our Air Fryers and we love hearing from our customers about their products. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Customer have gained a customer for life. Very helpful over a warranty claim sent an upgrade which is good as the others were not up to scratch.”

Helpful Report

Posted 1 year ago

Hi Michael, Many thanks for your review. I was delighted to read how our Customer Services Team helped with your recent warranty enquiry. We look forward to you visiting our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Over the past 12 months I have had to buy 2 Tower Vortx Vizion 7L Digital Air Fryer Black Digital. After a few months both had the same fault where the internal light stopped working. Both times I went through the warranty process and both times Tower said that the warranty didn’t cover this fault, so the warranty isn’t worth the paper it’s written on and Tower customer service is appalling. Don’t waste your money and buy a different brand of air fryer”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your comments about your Air Fryers. Here at Tower we readily welcome our customers comments as this allows us to review our processes and products as part of our Continuous Improvement Strategy. It also allows us to provide a balanced response to the comments left. Having reviewed all communications between yourself and Tower It was surprising to read your comments about the warranty not covering the fault and that the warranty isn't worth the paper it is written on. Our products are supported by a robust warranty scheme and indeed a faulty light is covered within your warranty. Your products were purchased via a 3rd party retailer who under the Consumer Rights Act 2015 hold the responsibility of your warranty for the first 12 months after purchase. On both occasions we have referred you back to the retailer to resolve your enquiry. It only leaves me to apologise for any perceived shortcomings you may have about our warranty process. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great you can get spare parts, very fast and efficient service, thanks”

Helpful Report

Posted 1 year ago

Hello Gillian Many thanks for your 5 star comments about Tower. Here at Tower we pride ourselves on delivering quality products and spare parts at affordable prices supported by great Customer Service. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“I have bought a fan from this company within one year the speed dailer from the top has come off not very happy. Really disappointed to turn the nob for it to work but instead it jus fall off.”

Helpful Report

Posted 1 year ago

Hi Waqas, It was both disappointing and surprising to read your review about your Tower fan. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great Customer Service. The surprising element of your review is we cannot trace any previous contact from you reporting an issue with your product. I have arranged for one of my Leadership Team to contact you very soon to see how we can help with your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Well made twin basket air fryer,good price 3 year warranty. The only problem with the air fryer is the display/icons or difficult to read, the display light is dim when setting up but when you press start the light becomes a lot brighter.”

Helpful Report

Posted 1 year ago

Hello Shirley Many thanks for your comments about your Tower Air Fryer. Here at Tower we love hearing from our customers - should you have any enquiries in the future our Customer Services Team are readily available. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Tried a different brand iron after a few disappointments. The Tower cordless iron is brilliant. Lightweight and reasonable price. Very pleased.”

Helpful Report

Posted 1 year ago

Hello Tracy It was wonderful to read your 5 star comments about your Tower Cordless Iron. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“I'd of been glad to if I had received a ROSE GOLD one, I received a silver one which I did not order.”

Helpful Report

Posted 1 year ago

Hi Carol, Many thanks for your comments regarding your recent order. I was sorry to read your review.. Having had the opportunity to review your comments as well as the communications between us, we have confirmed you did order the Silver Kettle. This kettle comes in various colours and to order your preferred colour requires you to select your colour. Rest assured we have forwarded your valuable comments to our Marketing Department. It only leaves me to sincerely and personally apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Extremely frustrating and disappointing experience. I never received my item nor refund,post multiple follow ups even after 20+ days post my order . Would never recommend or purchase anything again from Tower.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your valuable comments about the delivery experience of your recent order. I was sorry to read your experience was not a smooth one with the delays you encountered. Rest assured we hold strong relationships with our courier partners and your experience will be addressed with them. I was delighted to learn one of my leadership team have reached out to you and have arranged for a replacement product to be dispatched to you. It only leaves me to sincerely apologise the the inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“It's slightly smaller and lighter than conventional kettles which makes it ideal for me as i am on my own and suffer with Arthritis. It is good value for money and delivered on time.”

Helpful Report

Posted 1 year ago

Hello Kathy, It was wonderful to read your review about your Tower kettle. Here at Tower HQ we were delighted to learn how your kettle has helped you. Rest assured our Customer Services Team are always available if you have an enquiry in the future. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Glides well, love the fact it switches between the cordless & corded! Light - not as heavy as my last one”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I phoned customer services after one of the draws on my air fryer was damaged spoke to Laura who checked with the warehouse but they didn’t have any in stock so she said to leave it with her and she would update me asap. I received a email within hours saying that she had located a spare draw and it was being packed and dispatched that day. Thank you Laura”

Helpful Report

Posted 1 year ago

Hi Tony, Many thanks for your 5 star comments about how Laura from our Customer Services Team helped with your recent enquiry. Laura was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“I absolutely love this set, the non stick is a dream to work with, nothing sticks to it including eggs, no oil needed, highly recommend these frying pans.”

Helpful Report

Posted 1 year ago

Hello Amanda, Many thanks for your kind words We were delighted to read how you love your Tower Pan Set - thanks for your recommendation. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Was missing my air fryer at home so just bought one for my caravan. Love it.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star review We were delighted your purchased your Air Fryer from Tower. Many thanks Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,226 reviews