Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 80 year old mother bought a tower kettle a year ago since Nov I have complained on her behalf countless emails copies of receipt ian number photos etc .There customer service is non exting they aren't interested and it seems to be the same email that is automatically sent out They way she has been treated both rude and uninterested discrimination of a person who doesent use the Internet and is unable to email . SHE PAID 40 EUROS BECAUSE IT HAD 3 YEAR GUARANTEE AND SHE THOUGHT IT MIGHT BE BETTER QUALITY HOW WRONG SHE WAS .She could have bought a lidi kettle with 3 year guarantee for 17 euros .Its a disgraceful treatment when you complain that they people who are supposed to help you ignore and are quiet uninterested Its disgraceful why offer a guarantee if you don't honour it I will DEFINITELY NEVER BUYA TOWER PRODUCT AGAIN AND NOT RECOMMEND IT TO ANYONE TO BUY IT .A company is as good as its customer service .I would recommend you look at your staff in customer service and train them properly as they are loosing you customer which will have a knock on effect on all your future products sales A VERY ANNOYED CUSTOMER”

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Posted 1 year ago

“Brilliant bit of kit,I thought it was all hype but it wasnt,we havnt even opened the door of our oven once since we got it.”

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Posted 1 year ago

Hi Ian Thanks for your kind words about your Tower Air Fryer. Our Air Fryers have certainly proved popular over recent weeks. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“I happy for air fryer Good”

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Posted 1 year ago

Hi Thanks for your 5 star review for your Tower Air Fryer. Its greatly appreciated by everyone here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Wasnt delivered”

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Posted 1 year ago

“My Tower Smoked Glass Kettle was delivered on 3rd Dec 22. It's very smart and stylish and seems to be very good quality. It is quick to boil and quiet in use. It pours more slowly and is heavier than any other kettle I have had but that probably makes it safer as it is less likely to over pour or get knocked over. My husband has been using the kettle for the past two weeks and has had no problems with it. However, as I am disabled and have trouble lifting much more than 500ml of water without pain, I have only used the kettle three times when I had to hold the kettle with both hands, one with the handle and the other with the bottom of the kettle. Overall we are very pleased with the kettle and would highly recommend it but it would have helped if the weight of the kettle had been stated in the description so that anyone with a disability could consider this when purchasing the product as I probably would have chosen a lighter one even though I really like the look and quality of this product. Delivery was slightly delayed but I think this was due to the courier rather than Tower but I am very satisfied with Tower's response to this.”

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Posted 1 year ago

Hi It was wonderful to receive your kind words and 5 star review about your Tower Kettle. I'm so pleased that the kettle meets your requirements Rest assured our Customer Services Team would love to hear from you should you have any enquiries in the future. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“My Tower air fryer broke down within weeks. I have been sending endless emails to the customer services department for months now. No solution as of yet.”

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Posted 1 year ago

“Great product”

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Posted 1 year ago

Hi Susan Thanks for your 5 star review and for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“It's amazing product. 👏 we make healthy food without oil .”

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Posted 1 year ago

Hello, Thanks for sending across your photograph and for your 5 star review about your Tower Air Fryer. I hope the chicken in your photograph tasted as good as it looked. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Purchased items spares which were in stock not heard another thing sent invoice removed money from bank and still not heard a thing this was on the 11/12/22. emailed company they will contact you in 7 days what a waste of time on wanted this before Christmas I should think no chance . They do not deserve customers Look at Trust pilot bad reviews customers service and delivery if the cared they would change delivery method.”

Helpful Report

Posted 1 year ago

Hi Dave, Thanks for taking the time to leave your review. In line with our customer engagement strategy I will provide the same response to your comments as I did on our Trustpilot site I was sorry to learn of the delays you have encountered. Having investigated your enquiry I can see one of my Customer Services Team have reached out to you and resolved your enquiry fully. It only leaves me to apologise once again. Keith - Group Customer Services Manager

Posted 1 year ago

“Order placed Shipped rapidly by Tower and then lost by their shipper Can't contact Tower by phone and no reponse to an email Shame as it is a Xmas present”

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Posted 1 year ago

“We still haven't received this item”

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Posted 1 year ago

“Ordered on 8th December,still has not yet been dispatched on the 17th.”

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Posted 1 year ago

“Am so happy with my new purchase Tower Airfryer. Its Smart looking too,I am looking forward to cooking Christmas Dinner with it !”

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Posted 1 year ago

Hi Pam, It was great reading your 5 star review about your new Tower Air Fryer. I hope you have a wonderful Christmas dinner !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Unfortunately I can't give a review of the Tower 9ltr dual air fryer as I have not yet received it!!!Still waiting for delivery”

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Posted 1 year ago

“AVOID this company! Missing parcel since 1st December. No Contact number for customer service and they do not reply to emails! Ordered direct from supplier as I thought they were a reputable company that would look after their customers. How wrong was I and still £200 out of pocket.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your review regarding the delivery of your parcel. I was sorry to read about the issues you have encountered. Our courier partners deliver thousands of parcels to our customers everyday. On the rare occasion where a parcel goes astray we have a robust process with our courier partners to resolve our customers enquiry. Having reviewed your enquiry I was pleased to learn your enquiry has been resolved in full. It only leaves me to apologise for the shortfall in our courier partners service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I know you can be unlucky enough to get a dud version of a product that fails to work almost immediately but you would expect the company that both made and sold it to respond hastily to preserve there reputation. Not with Tower. Phone numbers not working.only recorded message. Email elicits a holding response only - wait 7 working days. Now on the 8/9th working day and nothing. In principle the air fryer is great. In practice it failed. Customer service is appalling.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your very valuable comments about your recent contact with Tower. I was sorry to read that our normal level of customer service fell short of what you expected. As you can imagine our Customer Services Team have seen an unprecedented amount of customer interest for our energy saving products such as Air Fryers and Slow Cookers. We are working very hard to respond to our customer messages as quickly as possible. I was delighted to learn that one of our Customer Services Team have contacted you to resolve your enquiry fully. It only leaves me to apologise for the shortfall of service you recently experienced. Keith - Group Customer Services Manager

Posted 1 year ago

“Yes it looks BUT. Fault drawer on B side can’t close the drawer, emailed tower but all I got was will reply in 7 days. This isn’t good as cannot really use the unit. Awaiting answer !!!!!!!!”

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Posted 1 year ago

Hi Alan, Many thanks for your review regarding the recent issue with your Air Fryer. I was sorry to read about this rare issue. As you can imagine with all of the recent interest in our Air Fryers similar to the one you have purchased we have received a high volume of customer messages which we are working hard to respond to. One of my team have contacted you to resolve your enquiry fully - it only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Looks amazing so far, we haven’t used it yet as it’s wrapped up under the tree for my dad :)”

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Posted 1 year ago

Hi Chloe, We hope your dad loves his Tower Air Fryer this Christmas. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Really love this kettle , I bought it for my mum, it’s lightweight but well made at the same time , really good value and very stylish , boils quickly and quietly too”

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Posted 1 year ago

Hi Glen, Thanks for taking the time to leave your comments about your kettle. I was really pleased to learn how you kettle meets your mums requirements. Please be sure to visit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“It was a present so cant tell you. Delivery was very quick.”

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Posted 1 year ago

Hi It was great to read your gift was delivered quickly by our courier partners. We hope the recipient loves their gift. Our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews