Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,448 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Airfryer purchased from ideal world. Cannot find anything wrong with the product as yet. Unfortunately website will not allow me to extend warranty. Just keep getting message cannot find product. So happy with product (so far), but not so happy with the warranty registration system.”

Helpful Report

Posted 1 year ago

Hi Jeff Many thanks for taking the time to leave your comments about your Tower Air Fryer. I was sorry to learn you had difficulties registering the extended warranty for your product. I have arranged for one of our Customer Services Team to contact you to ensure your products warranty is fully registered. Regards Keith - Group Customer Servcies Manager

Posted 1 year ago

“Nice BBQ looks good could do with being a bit sturdier but if careful will be ok. Very quick delivery and good price”

Helpful Report

Posted 1 year ago

Hello Susan, Thanks for getting in touch about the delivery experience of your Tower BBQ. I was delighted our courier partners delivered your BBQ safely and in good time. With best wishes, Keith - Group Customer Services Manager

Posted 1 year ago

“Not happy light not working only used this product about 6 times will be going back to Argos asap”

Helpful Report

Posted 1 year ago

“From time of order to receiving my kettle it is the black rose gold pyramid kettle it's stunning and only took 2 days to arrive easy to register the 3 year guarantee and I liked that there is a customer service number i can call not any video chat so am very pleased :)”

Helpful Report

Posted 1 year ago

Hi Charmaine, Thanks for your kind words about the order and delivery experience of your Tower Kettle. Rest assured our Customer Services Team are readily available via telephone or email to assist with any enquiry you may have in the future. We hope that any communication with our Customer Services Team may increase your rating score to 5 stars moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Dual Basket Air Fryer, Well pleased, Build & Quality Good, Double Trey’s working independently makes for better cooking with meals Being Picky, I think Draws & Trey’s would have been better finished with a non stick coating, Teflon or whatever, Gloss Stove Enamel is reluctant to release gooey residue even in hot soapy water.”

Helpful Report

Posted 1 year ago

“I purchased an airfryer and i wanted to return the item i have sent an email still no response(request no 713119)”

Helpful Report

Posted 1 year ago

Hi Harish, Thanks for taking the time to leave your comments - here at Tower we readily welcome our customers feedback. As part of our Continuous Improvement Strategy we always revisit our customers comments and wherever required provide a balanced response. Having reviewed your enquiry I can confirm safe receipt of your initial communication over a weekend period when our Customer Services were closed. Upon receipt of your enquiry you will have received an acknowledgement of safe receipt of your communication as well as timescales as to when you could expect a response from us. I was delighted to learn we replied to your enquiry, regarding the return of your Air Fryer which you incorrectly ordered, well within the timescales for response we quoted. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I bought this Tower Airfryer in October 2022. And already there a bits of plastic coming off the handle. Every time you pull the drawer out another piece breaks off. I wouldn't buy Tower again.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your comments about your Air Fryer. We were sorry to read your comments as well as being surprised as we have had no previous contact from you reporting an issue with your Air Fryer. Here at Tower our products are supported by a robust warranty scheme to provide our customers with peace of mind in the rare event an issue should occur with their product. I have arranged for one of my Customer Services Team to contact you very soon to investigate your enquiry further. In the meantime it only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“We absolutely love the air fryer, it’s simple to use and big enough to cook quite a large chicken. Unfortunately we had only had it just over four weeks when the bulb went. What’s the problem you might say? I am quite a handy guy a round the house a retired engineer but when I looked to see where the bulb was situated it was quite inaccessible, a crazy design. What made matters worst I could not find any information on how to change the bulb, I tried ringing “Customer Support “ that was a total waste of time, apparently due to the popularity of the product there was no one available to speak to, I guess bulbs were popping left right and centre. Halogen bulbs are renowned for blowing hence you would think they would have made it easy to change. Daft as it seems I ended up taking the fryer back to Argos who were brilliant and changed it straight away. How ridiculous to have to take something back because the bulb had gone. So Tower please give instructions on how to change the bulb!”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about the fault which occurred with your Air Fryer. We were sorry to learn of the issue. When our products are designed we always consider our customers safety as a priority - as a result some of the parts within our products are sealed units. Our products are also supported by a robust warranty scheme in the rare event that a fault should occur with your product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I cannot comment on this sealing ring it doesn't fit my pressure cooker even though I paid extra for next day delivery it didn't arrive until 3 days later ,very disappointed”

Helpful Report

Posted 2 years ago

Hi Carol, We were disappointed to read your review about your recent order with Tower. Here at Tower, we welcome our customer's comments and feedback which are always investigated allowing us to provide a balanced response wherever required. Having investigated your comments I can see your order was delivered earlier than expected. Your order was placed on Friday after the 24-hour cut-off time quoted on our website, with your order being delivered on Monday - some 24 hours earlier than scheduled. I trust this demonstrates there is no issue on behalf of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Being a bit older I found the icons on front too small to read. Instructions not vg...small.print..I got more info about air fryer on the Internet and once I had wat ched an Instruction video clip, it was easy to follow. Cooked roast potatoes on chips heat and they were perfect. Fruit loaf burnt on cake heat so I assume time and heat need to.b adjusted..3 out of 5”

Helpful Report

Posted 2 years ago

“Disappointed really, the air fryer is slow to cook food. My old air fryer took 12m to cook frozen chips, the Tower takes 25m. Customer service response was poor saying all air Fryers are different. If I had knew this before I wouldn't of purchased this one. I wouldn't recommend this product.”

Helpful Report

Posted 2 years ago

“Arrived with scratches all over the touchscreen panel. Customer service was very slow to respond. Instruction booklet v unclear. Esp with regards to how to use the inserts. Think we have figured it out but customer experience could deffo be better”

Helpful Report

Posted 2 years ago

Hello Linzi, It's disappointing to learn that your Air Fyer was received with scratches on. I can assure you that here at Tower, nothing leaves our warehouse in a less-than-perfect condition. We're sorry it's not been handled with care during its onward journey to you. I was delighted to learn one of our Support Team has resolved your enquiry. It only leaves me to apologise for any inconvenience and disappointment caused.

Posted 2 years ago

“Trays were fine BUT they wasn’t the same size as the original tray that was with the air fryer when purchased so they don’t fit the sides properly - they’re smaller - I have to use the metal mesh shelves and put tray on top!”

Helpful Report

Posted 2 years ago

“The cordless steam iron is good, but doesn't quite glide like the best irons. It's also a bit of a fiddle to place onto the charger while ironing, and the charger uses up space on the ironing board. It also spits water. I think it has a couple of redesigns before it's great, but certainly good for the price.”

Helpful Report

Posted 2 years ago

“Just bought it look great”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower product. Everyone here at Tower HQ really appreciates your valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Pleased with this purchase BUTTTT!!! the instructions are terrible. I have owned this for a month now and it’s still confusing me when I try to use both drawers at the same time.”

Helpful Report

Posted 2 years ago

“If you want to make toasted deep fill sandwiches then you are going to find it messy. I have been trying to find a loaf of bread the slices are big enough to fill up to the inside edges of it and so far I cannot find one.”

Helpful Report

Posted 2 years ago

“Great air fryer and delighted with it. However the lamp went after about 3 weeks. Very disappointed to be told by Tower that it is non replaceable and the oven was replaced under warranty (very quickly). Such a shame about not being able to replace a bulb. Fingers crossed this one does not blow the day after warranty expires!”

Helpful Report

Posted 2 years ago

“Bought the Vortx 9 Litre Dual Basket Air Fryer as a Christmas present. It arrived in its original box (no courier safe packaging) in an opened state and was completely torn down one seam with other various major box damage. As this was delivered to a neighbour I was unable to reject it at the door. You cannot speak to Tower for love or money, everything has to be done through email. I sourced another one from another seller with next-day delivery (and a lot cheaper). The product itself is fine, it does what it says on the tin. Unfortunately, however, I can only give Tower Housewares three stars. I knocked one star off for the long-winded returns (got my refund the second week in January) and the other star was knocked off because of the courier they used (Evri), who does not seem to take care of what they are delivering. (Word to the wise: Try and avoid companies who use Evri, previously known as Hermes. They are awful, really awful. Read the Evri reviews on this site.)”

Helpful Report

Posted 2 years ago

“The instructions for use are extremely basic and we think a more comprehensive booklet should be included with the purchase with some recipes/suggestions within. We are slowly getting to try different things but it is on a trial and error basis”

Helpful Report

Posted 2 years ago

Tower is rated 4.2 based on 5,448 reviews