Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,448 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly I can't review the air fryer as Evri never delivered it. Tower customer service was great Evri is losing you customers!! I wont order again from you while you use Evri”

Helpful Report

Posted 2 years ago

“Dual basket- cook unevenly- significant difference between the two. No audible beep when timer finishes. Generally disappointing.”

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Posted 2 years ago

“It must have arrived early hours of Saturday morning, left out in rain, no plastic covering or address on box..How Evri knew where to deliver ??? Scratches over top of air fryer.. No maximum fill lines in baskets.. Only basic hard to understand instructions... No recipe booklet.. First time used last night and using 'smart finish'....didn't work... Couldn't get both baskets to work at the same time.....gave up after an hour....not happy. Company I bought from won't let me return it.....(health and hygiene)!! Not happy at all...”

Helpful Report

Posted 2 years ago

“Unfortunately I don't know how good the airfryer is as Evri have had it since Dec 13th.”

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Posted 2 years ago

“Grill plates missing- still waiting for a reply”

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Posted 2 years ago

Hi Ashlee, Thanks for taking the time to leave your review about your Tower product. I was sorry to read about the missing parts. Our Customer Services Team responded to your initial enquiry on 29th December and we are awaiting further information from you to allow us to resolve your enquiry. We look forward to hearing from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Not received , no communication from them, apparently it’s at the deliver depot , 4 hours later it’s delayed…..”

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Posted 2 years ago

“I really don’t want to write a bad post as I ordered an air fryer for my wife for Christmas and it arrived within 3 days….. brilliant. However, my wife wasn’t happy with my choice of Christmas present and I now want to return it and get my money back. Unfortunately, I am finding it very difficult to contact anyone or get a response to my emails. I just want to buy a returns label which is shown in their returns policy. It is very frustrating and I can see why other comments about poor service have been made on the site. I’m hoping that I get a quick response to this so I can place a positive post. Many thanks”

Helpful Report

Posted 2 years ago

Hi Steve, Thanks for your comments - I was sorry to read you wanted to return your product to us. As you can imagine at this very busy time of the year and with all of the interest on our energy saving products such as Air Fryers and Slow Cookers our Customer Services Team have received an unprecedented amount of enquiries from our customers. When you first messaged us we did indicate the timescales of when you could expect a response from our Customer Services Team. Im delighted that we have responded to your enquiry within this timescale and we are providing details of how you can return your parcel to us. It only leaves me to apologise for any shortfall in service you may have encountered. Keith - Group Customer Services Manager

Posted 2 years ago

“Unfortunately there was no recipe book included as I had expected so haven't used it yet. Disappointed as most kitchen appliances do so.”

Helpful Report

Posted 2 years ago

“Tower a/fryer - great item BUT impossible to clean the internal trivet - it appears to be non-stick but ours certainly isn't, everything sticks to it rock hard just as if it had been epoxy resined in place. We cooked breaded fish in it yesterday and the trivet is still soaking today 20+ hours after use. Seems that I will have to take a knife to it. Also the 4 small PTFE/Silicon rubber feet on the trivet are quite loose, whoever designed the inside didn't have to use it. What is does it does very well, just be prepared for the hassle and problematic issues with cleaning the trivet thereafter.”

Helpful Report

Posted 2 years ago

“The item looked good but still in the packaging as I realised I want the air fryer with the pull out drawer. Tower do not make it easy to return an item. I’ve looked every where on their website for returns. Not a chance. I have email 3 times and have not had no reply just automated. I will not order from Tower housewares again. I will go else where.”

Helpful Report

Posted 2 years ago

Hi Jayne Thanks for your comments - we were disappointed and sorry to read your review. Due to the popularity of our products our Customer Services Team have received an unprecedented amount of interest from our customers. Our Customer Services Team are working hard to respond to our customers requests and within our acknowledgement message we politely request not to send us multiple messages. In addition, we also confirm safe receipt of your message and the timescales as to when we will provide a response to you. Having checked your enquiry, I can see one of my Customer Services Agents has been in contact with you to start the process of returning your Air Fryer. We look forward to resolving your enquiry fully in due course. Keith - Group Customer Services Manager

Posted 2 years ago

“I still haven't received my vortex 9l daul basket air fryer so I'm not very happy at the moment.”

Helpful Report

Posted 2 years ago

Hi Katie Thanks for your comments about the delivery of your Tower Air Fryer. I was sorry to learn of the delays you have encountered. Rest assured one of my Customer Services Team has your enquiry and is liaising with our courier partners for a resolution. It only leaves me to apologise on behalf of our courier partners for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very disappointed in the product arrival. The unit was boxed within a box. I opened the external box, held the carry handle to the internal box and removed. Once clear of the external box the bottom of the internal box collapsed and the air fryer and contents crashed to the floor. No tape had been added to the bottom to secure Very poor standard for safe carriage.”

Helpful Report

Posted 2 years ago

Hi John, Thanks for taking the time to leave your comments about how your parcel arrived. The photograph you forwarded will assist when we speak with our Operations Team about your issue. I do note that one of our Customer Services Team were in contact with you last month to resolve your issue. Please accept our apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Not used as the product was damaged on arrival. Still waiting to hear from Tower regarding a replacement.”

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Posted 2 years ago

“Have not received it yet so unable to review , getting rather fed up of waiting ! Maybe i should cancel and purchase from alternative supplier”

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Posted 2 years ago

“It was for my daughter, she made chips they were still pale , after 30 mins they were not very nice.”

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Posted 2 years ago

“Having been in touch regarding the breakdown of our air fryer ( which is still under warranty)we were given a ref no 655809 and asked to send you the receipt witch we did but have had no acknowledgement since can you at please send an e-mail to say that you have received it and say what happens next regards John Andrew”

Helpful Report

Posted 2 years ago

“we wish to return an item and there is no phone service, everything is by email which they don’t respond to. Zero customer service.”

Helpful Report

Posted 2 years ago

“Vortex 12 ltr Air Fryer Oven - very disappointed with this item. Order was placed with next day delivery but arrived after 4 days. Air fryer temperature is really uneven with food at top of oven being overcooked or burnt with grill element and food at bottom of oven uncooked. The spit for cooking chicken was the only good thing. Regret buying this and would not recommend an oven style air fryer.”

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Posted 2 years ago

“No instruction manual provided so had to try and find out via you tube as to how to use the appliance!!”

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Posted 2 years ago

“First time used and the interior light has stopped working. The icon button just flashes when pressed”

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Posted 2 years ago

Tower is rated 4.2 based on 5,448 reviews