Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with product”

Helpful Report

Posted 2 years ago

Hello Flora, Thanks for taking the time to leave your comments about your Tower Air Fryer. I was pleased to read how happy you were with your product. Rest assured should you have any enquiries our Customer Services Team are readily available to help. Keith - Group Customer Services Manager

Posted 2 years ago

“I am very pleased with my new tower scandi kettle.lovely colour”

Helpful Report

Posted 2 years ago

Hello Judy Trim. It was wonderful to read your 5 star review about your Tower Scandi Kettle. Thanks for choosing Tower - you order is greatly appreciated by us. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“we wish to return an item and there is no phone service, everything is by email which they don’t respond to. Zero customer service.”

Helpful Report

Posted 2 years ago

“Air fryer timer stopped working so contacted tower after several emails over 3 weeks I was advised to “cut the cable “ and send pictures. I was then advised a replacement had been sent but no tracking and 8 days later no package, emails not being replied to, phone just cuts off all in all shocking !!”

Helpful Report

Posted 2 years ago

“Not impressed! After 50 mins in my new air fryer the potato was burnt on the outside and still hard and uncooked on the inside.”

Helpful Report

Posted 2 years ago

“Very attractive addition to our kitchen. Efficient and quiet. Good value for money.”

Helpful Report

Posted 2 years ago

Hello, Thanks for your 5 star review describing how your Tower product makes a great addition to your kitchen. We hope you visit our Tower Website again very soon !!! Keith - Group Customer Services Manager

Posted 2 years ago

“This is the updated review. . . I am always happy to review a bad report and correct it when the situation has been rectified and in this case Keith, the brilliant, efficient and wonderful staff member Sam came up trumps again. I should not have been so judgemental and recognised that my email had gone astray. Thankfully, Sam sorted my problem very quickly and efficiently and I had my replacement air fryer within days. The product is brilliant, highly recommend, I was just unlucky with the fault. So thank you Sam, again, a true professional and always a pleasure to deal with. Thanking you most sincerely.”

Helpful Report

Posted 2 years ago

Hi Dave, Thanks for taking the time to leave your kind words about how Tower and Sam in particular resolved your enquiry. As you can imagine due to the popularity of energy efficient products such as Air Fryers, Halogen Ovens and Slow Cookers our Customer Services Team have received an unprecedented amount of customer enquiries. Our team are working very hard to ensure our customers messages are responded to quickly so thanks for your patience. I am delighted Sam resolved your enquiry - rest assured we'd love to hear from you should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered a sizzle/pizza plate 6 and 1/2 weeks ago , complained after non delivery, promised a gift if will to wait 6 weeks ( what I don’t know ) emailed yesterday to check my item plus gift had been dispatched but no reply, telephone line switched of all day cuts you off says busy”

Helpful Report

Posted 2 years ago

“Absolutely love it,heard they were a good purchase and told by lady buying a second one for her dads Christmas present that she couldn’t live without hers. After using myself completely agree best thing I have purchased.”

Helpful Report

Posted 2 years ago

Hi Sue, Wow - what a fantastic review to read about your Tower Air Fryer. We are delighted you chose Tower for your purchase. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Will be using this later for skinny fries just to see how it goes . I did the first time use 15 minute timer on 200 glad i did as it set my fire alarm off 🤪Hoping I get nice crispy chips . 🍟”

Helpful Report

Posted 2 years ago

Hi Sylvie, Thanks for your kind words about your Tower Air Fryer. We hope you love your Air Fryer as much as we do. Rest assured our Customer Services Team are readily available should you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Reported fault on a air fryer on 26th October,contacted tower and after a few e-mails was told they would replace the item,but we would have to cut the cable and send a picture of it been done which we done and sent it on the weekend of 13th November.All week have been trying to contact Tower to find out when the replacement was coming.If you ring the phone number all you get is a recorded message saying there busy and send a email,which they do not answer.We have been corresponding with a person called Megan and it seems like a ref number of650001.We have been without the airfyer for a week now and no idea when the replacement will arrive,even though they said they had one ready for us.If this is Customer Service I suggest it is looked at and sorted out.Mr B Dann.”

Helpful Report

Posted 2 years ago

Dear Mr Dann, Thanks for taking the time to leave your valuable review about your recent contact with Tower Customer Services. I am sure you can appreciate due to the current interest in energy saving products such as Air Fryers, Slow Cookers and Halogen Ovens our customers services team have received a phenomenal number of contacts from customers. I can confirm we have full details of your enquiry and one of my Leadership Team is contacting you within the next 24 hours to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“This product 3litre tower air fryer is to replace my old 2.2 litre tower air fryer which just stopped working on Sunday . But I had had it for years and used and used it . If this one is as good as my last one I’ll be very happy . And I’m sure it will be”

Helpful Report

Posted 2 years ago

Hello Christine, Thanks for your 5 star review about your Tower Air Fryer. We hope you enjoy cooking many delicious meals. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“I have never dealt with a shop that has this type of customer service, everything is done through email, and it takes days between each email response. I have purchased an air fryer on 17/9/22, I have used it about 10-15 times and the fan has stopped working, which has resulted in smoke coming from the back of the unit. I contacted Tower on 6/11/22 and the matter is still not resolved , because of the delay between the emails going back and forward. I hate this so much I have said that I now want a refund and the latest response I have had is , it will not be a full refund due to the amount of time I have had the unit - it will be subject to a fair usage charge. I don’t think having something two months warrants this type of response (I also sent them a video showing the condition of unit)”

Helpful Report

Posted 2 years ago

Hello Jan, Thanks for taking the time to leave your comments about your Tower Air Fryer. These comments are greatly appreciated and allow us to improve our products and services. Our Customer Services Team have been inundated with enquiries for energy saving products due to the current economic climate. As a result, we request our customers do not send multiple messages to allow us to quickly respond to enquiries. Having received all of your messages safely one of my Customer Services Supervisors is reaching out to you today to resolve your enquiry. Please accept my apologies for any inconvenience you feel may have been caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Paid next day delivery four days later no item they don’t answer phones or emails shocking and taking out credit card dispute”

Helpful Report

Posted 2 years ago

Hi Evelyn, Many thanks for taking the time to leave your review about your delivery experience. I was sorry to read about the apparent delays. Having investigated your enquiry fully I was delighted to see your parcel has now been successfully delivered. One of my team has written to you today to provide specific details as to the delay as well as our acknowledgement. It only leaves me to apologise for this delay as well as thanking you for choosing Tower for the purchase of your Air Fryer. Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered a air fryer on Saturday with next day delivery so i would have got this on Tuesday invoice number is 49411 . I am still waiting on this to arrive due to the fact that you had put the wrong delivery address on the box or at least that is what evri said in the email they sent with the tracking number i can't contact evri to find out when i will be delivered and CAN'T get through to your company due the phones not been on and going straight to voice mail . i sent you a email regarding the issues i have been having but not getting a reply from you great customer service”

Helpful Report

Posted 2 years ago

Hi Stevie, I was sorry to read your review about your delivery experience for your Tower Air Fryer. I can confirm safe receipt of your initial message as well as confirmation that one of our Customer Services Team have provided an initial response to you. I can also confirm the address details on your delivery label will be those that were provided at the time of your order. Our courier partners do a fantastic job in delivering 1000's of our customer orders every day. On the rare occasion where things don't go to plan, we have robust links to our courier partners to locate and resolve your enquiry -this process is currently ongoing, and we will provide a further update on Monday 21st November. It only leaves me to apologise for the delays you have encountered. Keith - Group Customer Services.

Posted 2 years ago

“Ordered air fryer on Saturday got the next day delivery so would have got it on Tuesday . Got an email from evri saying they can't find my address as tower did not put in my full address sent them a email still no reply from them and still no air fryer this company is starting to look like a joke of a company not very impressed with the customer services”

Helpful Report

Posted 2 years ago

“Recently bought a Tower Cavaletto Toaster and a Tower Cavaletto Kettle. Both items were on offer at the time. They look extremely well in my kitchen and perform beautifully. I look forward to purchasing more items to compliment them .”

Helpful Report

Posted 2 years ago

Hi Margaret, Thanks for your 5-star review about your Tower products. It was wonderful to read how your Cavaletto Toaster & Kettle made a great addition to your kitchen. We look forward to you visiting our Tower website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Helpful Report

Posted 2 years ago

“I’ve recently received a brand new Tower 9L Dual Basket Vortx Air Fryer T17088 Vortex unfortunately tray No1 runs for 15 seconds and then beeps with error code E1 I’ve no receipt so not sure what to do?”

Helpful Report

Posted 2 years ago

“Why was there no returns from in my package in 74 and don't do emails that don't even answer there phone”

Helpful Report

Posted 2 years ago

Tower is rated 4.2 based on 5,234 reviews