Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,238 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with the service from you with replacement of my tower sensor bin”

Helpful Report

Posted 2 years ago

Hi Adrian, We appreciate your kind words Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“handle became loose on saucepan Tower sent out new pan with apologies, no charge and double quick. many thanks”

Helpful Report

Posted 2 years ago

Hi Richard, Thanks for taking the time to leave your 5-star review - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“The original basket for our airfyer went rusty, so I ordered a replacement. We are back frying again. Thank you.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5-star review. We were delighted to learn you are back using our Air Fryer again. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The basket was as expected but the customer service was the worst I have ever encountered. Firstly despite selling the air fryer in Ireland, Tower does not support the product with after-care service and will not send spare parts to Ireland. I tried a London address that is a forwarding agent and again Tower advised they would not use this facility. In the end, I got the basket delivered to a friend in Northern Ireland and despite paying for next day delivery the basket took 1 week to arrive. Hard to believe that Tower can not put a stamp on a box and send it to Ireland and as it is their policy they should warn potential customers that they do not support their product in Ireland.”

Helpful Report

Posted 2 years ago

“Brilliant and efficient response to my queries”

Helpful Report

Posted 2 years ago

Hi Jimmy, Thanks for taking the time to leave your fabulous 5-star review. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I’ve bought a few items from tower and I’ve not been disappointed. From a soup maker to air fryer to bread maker! All items are used regularly and make a fantastic job.”

Helpful Report

Posted 2 years ago

Hi Pamela, What a wonderful 5-star review. Thanks for your kind words and for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I contacted customer services with a question regarding my 5 or 6 year old Tower pressure cooker. The reply told me that there was a recall on this model & giving me a link to organise a replacement. I was able to print off a label for free postage, this was 24 November. Today, 10 December I received a brand new replacement pressure cooker. Impressive customer service.”

Helpful Report

Posted 2 years ago

Hi We appreciate you taking the time to comment upon how our Customer Services team successfully handled your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I haven't used this yet but am confident it will all my expectations. The price was ok for me.As far as i remember two years ago ,the delivery was when expected.”

Helpful Report

Posted 2 years ago

Hi Elaine, Thanks for your valuable order and your positive comments. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have been talking with Louise (customer service ) as I had problems with delivery and damage. Louise got this sorted and got a new one sent out in days. I could thank her enough for the quick service. Regards leonard Barber”

Helpful Report

Posted 2 years ago

Hi Leonard, What a wonderful review to receive about how Louise handled your recent enquiry. I have forwarded your kind words on to Louise Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Not great. I returned a faulty item 2 weeks ago and still waiting on my refund. I have had no email or update. Also the customer service phone line apparently is only open 10am-12pm, so you cannot speak to someone. I have emailed and chased re my refund and still waiting.”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable comments regarding the return of your microwave. Having had the opportunity to review your comments I can confirm your parcel was delivered to us on 3rd December. We then carried out a return inspection on your parcel and made arrangements to process your refund. This was communicated to you in full by one of our Leadership Teams. Regards Keith - Grop Customer Services Manager

Posted 2 years ago

“Excellent Customer Service, I had a problem with the timer knob on my air fryer, I was sent out a replacement but that didn’t last so I have a new air fryer on the way to me now.”

Helpful Report

Posted 2 years ago

Hi Karen, I was delighted to read your 5-star review about the recent customer service you received from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great customer service provided by a very kind Azmina , prompt and helpful regarding the problem .”

Helpful Report

Posted 2 years ago

Hi Terry I was so proud to read how Azmina handled your recent enquiry. Azmina is one of Tower's experienced Customer Service Agents who loves resolving customers enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Firstly, the website needs updating. Item is listed as £18.99 "with free delivery" but when you go to checkout it is plus £3.99 for standard delivery. Secondly, I paid extra for next day delivery. 12 days after ordering Hermes have still failed to deliver or return to Tower so I can be refunded. Joke of a Company and even bigger joke of a delivery service. I should have bought a cheaper one from Amazon instead.”

Helpful Report

Posted 2 years ago

Hi Mr Hartley, Thanks for your valuable review. As per our Terms & Conditions that free UK delivery is available for orders over £40. I was sorry to learn of the delay in delivering your parcel and as a result, your wish to cancel your order for a refund of your purchase. I can confirm your parcel has now been returned through the courier network to ourselves and a refund has been processed. Once again please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered housewarming presents for a family member with next day delivery 9 days ago. No updates from courier - just states ‘unable to deliver parcel.’ No response from Tower customer services email. Call centre only open 10-12. I work in a hospital so am unable to call at that time! £100 down the drain with no clue where my items are and if they will even be delivered!”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your delivery experience. I was sorry to read that your parcels had not been delivered as expected. Rest assured this rare occasion has been passed across to our courier partners for a full investigation. I can see you have spoken with one of our dedicated Customer Services team who will provide a full and detailed update within the next 48 hours. Once again please accept my sincere apologies Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased the Tower kettle, toaster, breadbin, and microwave during the latter half of 2019, within 8 months the kettle stopped boiling now the microwave has stopped working it does not heat up. I downloaded the guarantees for these products but have somehow deleted them from my phone. I still have the purchase receipts but apparently they are not good enough. After speaking to a helpful customer service advisor i was informed that there was nothing they could do about the problem because i couldn't produce the proof of warranty download. I feel an injustice has been done and i therefore would definitely not recommend Tower products.”

Helpful Report

Posted 2 years ago

Hi Mrs Sheard, I was disappointed to read your review about the fault which has occurred with your microwave. All of our products are supported by a 2-year warranty with an option for the customer to extend the warranty by a further 1 year. When a customer contacts us to extend their warranty a confirmation email is sent to a nominated email address. From the 3 email addresses you provided to our Customer Services Teams we had no record of receiving your extended warranty request. One of our Leadership Teams is writing to you within the next 24 hours to confirm. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“IT s work once,after don't work.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your review. I was both disappointed and surprised to read your comments as this is the first occasion we have heard from you. Our dedicated Customer Services Team are readily available to respond to any enquiry our customers may raise. One of our Leadership Teams will be writing to you within the next 24 hours to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great customer service from Annie, she was very prompt and helpful”

Helpful Report

Posted 2 years ago

Hi Brid, Thanks for your wonderful 5-star review. I was proud to read how Annie resolved your recent enquiry. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered replacement pan for air fryer paid next day delivery still waiting 3 days later. Only email received was from hermes stating they are waiting to recive parcel nothing since. Contacted Customers services only to receive automated reply and reference number. Nothing since. Not worth paying for next day delivery.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your recent experience with Tower. I was sorry to learn that we failed to meet your expectations. From my investigations, one of our Leadership Teams has messaged you today to resolve your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great service returns and new piece sent within days of asking.”

Helpful Report

Posted 2 years ago

Hi We appreciate your 5-star review. Thanks for being a great customer Keith - Group Customer Services Manager

Posted 2 years ago

“Exceptionally efficient customer services representative (Louise) Walked me through the whole process via warranty procedure. Restored my faith in humanity! And I have a new Air Fryer being posted out to me, 24 hours after 1st contact.”

Helpful Report

Posted 2 years ago

Hi Mel, I was delighted to read how Louise handled your recent enquiry. Louise loves resolving our customer's enquiries and was overjoyed to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,238 reviews