Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VL50 PRO PET. Ordered direct from Tower. Fast delivery. A really lightweight cordless vacuum that is powerful and well made.”

Helpful Report

Posted 2 years ago

Ho Thanks for choosing Tower for the purchase of your lightweight cordless vacuum cleaner. We hope you visit our Tower storefront again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Chloe went out of her way to help solve my problem. Excellent customer service”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words about how Chloe helped with your recent enquiry. Chloe loves hearing from our wonderful customers. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased a Tower air fryer which had an electrical fault 2 months later and set my kitchen on fire. This occured in February and despite over 40 emails has still not being resolved. I have not even received or been offered a refund for the original Air fryer (I would not want a replacement even if this had been offered). I have been advised over and over by Tower their insurance company is demanding that I find a joiner company to come and give a quote but the company needs to be VAT registered. I am having great difficulty in finding a joiner company in my area which earns over £85,000 per year. Due to this Tower and the insurance company will not budge and are repeatedly telling me to look on Google to find one. Each company i have contacted do not earn enough to be VAT registered and the insurance company are refusing to send someone out to provide a quote for the damage caused. I will never purchase another Tower product and not would I encourage anyone else to either.”

Helpful Report

Posted 2 years ago

“Hello, I bought a Tower Vortex Air Fryer around 14 months ago and it has been brilliant in the time it takes to cook and the way it cooks. The timer knob cracked and would not set the time so I emailed customer services and was answered by Louise who took me through the details and photos need. I was surprised that the whole unit would be replaced and not just the knob. After sending all the information Louise agreed to send a new Fryer leaving me a very happy customer. I can not praise Louise enough and in I ever need customer services again I will ask for her. Tom Gallagher”

Helpful Report

Posted 2 years ago

Hi Tom, Thanks for taking the time to leave such wonderful comments about how Louise helped with your recent enquiry. Louise is one of the many stars we have in the Tower Customer Services Team and loves nothing more than helping our wonderful customers. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“responded to an enquiry quickly and effectively”

Helpful Report

Posted 2 years ago

Hi Jo, Thanks for your 5 star review about how your recent enquiry was responded to by Tower Customer Services Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Quick delivery well packaged delighted”

Helpful Report

Posted 2 years ago

Hi Sue, I was delighted to read our courier partners delivered your parcel quickly. Thanks for choosing Tower for your purchase. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The first meal was a success, the grill gpt a bit sticky from the food and part of it was attached to them after 20 minutes at 190°, but nothing that a good clean was not able to solve.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Air Fryer. Here at Tower, our Customer Services Team are readily available so should you have any queries please feel free to get in touch. Keith - Group Customer Services Manager

Posted 2 years ago

“We lost everything in a flat fire,tower were fantastic. Great customer service, fantastic people. For once a company that puts you first.”

Helpful Report

Posted 2 years ago

Hi Craig, Thanks for your kind words about our Tower Customer Services Team. We were all very sorry to hear of your circumstances and we were delighted to help in any way we could. Take care and best wishes for the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Good value but you need a BBQ to heat it on I though you could plug it in”

Helpful Report

Posted 2 years ago

Hi Gerard, Thanks for your valuable comments. Here at Tower we love hearing our customer's feedback and suggestions and these have been passed across to our product development team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent customer service from Hannah. Very nice to deal with and very helpful.”

Helpful Report

Posted 2 years ago

Hi Jess, Many thanks for your kind words about how Hannah assisted with your recent enquiry. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“After having a very slight issue and leaving a previous review, I have to say that within an hour I received an email from Tower customer services, they fully resolved the issue above and beyond my expectations. Thank you Tower we will definitely be buying from you again.”

Helpful Report

Posted 2 years ago

Hi Malcolm, Thanks for taking the time to leave your kind words and your revised review. I was delighted our Team here at Tower resolved your enquiry. We always value the comments and suggestions of our customers and on the rare occasions we things don't go to plan we act swiftly to resolve enquiries. With best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I sent an email asking fo a users manual and 30 minutes later I had the manual in PDF form, thankyou to Megan for very fast service.”

Helpful Report

Posted 2 years ago

Hi Lyn, Thanks for your kind words about how Megan resolved your recent enquiry. We hope you make delicious meals with your Tower Air Fryer. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent customer service from chloe. Very polite and helpful.”

Helpful Report

Posted 2 years ago

Hello Mr Ferguson, Thanks for your kind words about how Chloe helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I’m impressed with the professionalism and efficiency of the customer service provided by Louise. I was also impressed by the hassle free process in getting my air fryer replaced under warrantee, I will be recommending tower to family and friends. I’ve included a picture of my previous tower air fryer; it had been used almost daily for 18 months. It has all but replaced my oven, but unfortunately it packed in, luckily I was in warrantee and I’ve been sent a replacement.”

Helpful Report

Posted 2 years ago

Hi I was delighted to read your wonderful review about how Louise helped with your recent warranty enquiry. Louise is one of our longstanding Customer Service Advisors and always shows the highest commitment to Tower's fantastic customers. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Had a problem with a kettle. I emailed and got service adviser "Annie" Extremely helpful! Problem solved, with ease. Many thanks Happy Customer( please note I have put 6-12 hours as email sent Sunday) I didn't expect a response that day”

Helpful Report

Posted 2 years ago

Hi We appreciate your kind words about how Annie helped solve your recent enquiry. We love reading our customer's comments about how our Customer Service Team have made our customers happy !!! Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“terrible customer service line. says open at 9am. .when it isnt iron i nordered from them does not work”

Helpful Report

Posted 2 years ago

Hi Daz, Thanks for your review regarding our Customer Services here at Tower. I was sorry to read your comments. Our telephone opening hours are flexible and currently we open from 9.30 am to 4.00 pm - Monday to Friday. We have several channels where our customers can contact us and we will endeavour to resolve your enquiry within 24 hours. As you have not used any other channel to contact us one of my Leadership Teams has written to you this morning to understand your enquiry further. We look forward to resolving your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The Tower air fryer is an excellent product ( already got one )the problem was the delivery. First one went missing, cancelled order, then order again. The next day delivery took 6 days”

Helpful Report

Posted 2 years ago

Hi Anthony, Thanks for your review regarding the delivery of your recent order from Tower. I was sorry to read your comments. As this review was the first instance we have been made aware of any issue I have arranged for one of my Customer Services Leadership Team to contact you shortly. We look forward to addressing your enquiry fully. Keith - Group Customer Services Manager

Posted 2 years ago

“My air fryer oven bulb stopped working and I wrote to customer services. I have been dealing with Annie and she has been extremely helpful and patient with me going through the procedure for a replacement. All paperwork completed and I await delivery of my replacement air fryer oven. I use this in place of my large built-in oven as it is so much quicker and consequently less expensive to run.”

Helpful Report

Posted 2 years ago

Hi Jax, Thanks for your 5-star review about how Annie has helped with your recent enquiry. Annie was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered and paid for 4th June, still not arrived”

Helpful Report

Posted 2 years ago

Hi Neil, Thanks for your review regarding the delivery of your recent order from Tower. I was sorry to learn of the delays you have encountered. One of my Customer Services Leadership Team has written to you today to provide an update on your enquiry. Once again please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Paid for next day delivery 4 days later still not here”

Helpful Report

Posted 2 years ago

Hi Gareth, Thanks for your valuable review about the delivery experience of your recent order from Tower. I was sorry to learn of the delays you have encountered. Our Delivery Terms & Conditions do confirm that deliveries to Northern Ireland are not available for next-day delivery. One of my Leadership Teams has written to you separately to provide further details. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews