Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,228 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it Much more versatile than a one basket model. Baskets and trays givecmore freedom as well”

Helpful Report

Posted 1 year ago

Hello Steven, We were delighted to read your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Many thanks Keith - Group Customer Services Manager

Posted 1 year ago

“AIR FRYER REPLACEMENT - DEFIES LOGIC I have used the TOWER 4.3 litre DIGITAL AIR FRYER for just over 2 years, and have been very happy with it. That is until recently when it kept ‘tripping my fuse box’. It is still under the Extended Warranty, so I contacted Customer Service to report the problem (Ref: 722926). They were very understanding and, after asking for proof of purchase and telling me to cut the power lead from the appliance (and send photographic proof that I had done so!!), they agreed to replace the Fryer. I asked if it was possible to upgrade to a (more expensive) Dual Basket Air Fryer, and I would pay whatever the difference in cost was. I was informed that was NOT possible as (Quote) “When offering an air fryer replacement it has to be like for like model”. I cannot understand the logic of this, as I am offering to pay TOWER more money, and would be interested in the reasoning behind this ruling.”

Helpful Report

Posted 1 year ago

Dear Len, Thanks for taking the time to leave your comments about your recent contact with Tower Customer Services. Here at Tower we are proud of the supporting warranty scheme we offer for our range of products. In the rare event that a fault does occur with your product our warranty scheme offers a like for like replacement for the remainder of your fixed warranty period. I was pleased to learn that one of my Customer Services Leadership Team contacted you and fully resolved your enquiry to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent perfect for nuggets poppers and fries”

Helpful Report

Posted 1 year ago

Hello Samantha Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We hope you enjoy making more delicious meals in your Air Fryer. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Love my tower dual airfry. I cook almost anything in it. Saves a lot of time & electric. Would definitely recommend I wouldn’t be without mine”

Helpful Report

Posted 1 year ago

Hi Tracy, Many thanks for taking the time to leave your kind words about your Tower Air Fryer. Here at Tower we love our Air Fryers too !!! Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent pan. Easy to clean. Good handle to hold. Would recommend to anyone looking for pan thus direct. Also dishwasher safe. Use it daily”

Helpful Report

Posted 1 year ago

Hello LilyFraser, Thanks for your 5 star comments about your Tower Saucepan. Thanks for choosing Tower to make your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely love it, used it the same day I bought it, amazing results, 100% recommended.”

Helpful Report

Posted 1 year ago

Hi Jacqui, Thanks for your valuable purchase and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Looking forward to using my tower air fryer”

Helpful Report

Posted 1 year ago

Hi Diane, Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are readily available to help with any enquiries you may have. Thanks for choosing Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great product, very easy to use and comes with very clear instructions.”

Helpful Report

Posted 1 year ago

Hi Lindsay, Many thanks for your 5 star comments about your Tower product. Should you have any enquiries about your product moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Buy as present not used yet just collecting the accessories looks good and right price”

Helpful Report

Posted 1 year ago

Hi Carl, Many thanks for choosing Tower to make your valuable purchase. Whilst you have not used your product yet please be assured your product is supported by a robust warranty in the rare event that an issue may occur. In addition our Customer Services Team are readily available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Faulty item no customer service response after 6 days. Don't use”

Helpful Report

Posted 1 year ago

Hi Thanks for leaving your valuable comments about your recent contact with Tower Customer Services. Here at Tower we readily welcome our customers feedback and comments as it supports our Continuous Improvement Strategy for our products and services. Comments also allow us to provide a balanced response to our customers feedback. Having investigated your enquiry personally I can confirm safe receipt of your message. Upon receipt of your message you will have received confirmation of when you could expect a reply from us. In addition we made a polite request not to send duplicate messages as this only hinders our ability to effectively respond to your enquiry in the shortest possible time. Sadly we have received 3 messages in total from you - one of our Customer Services Team will be contacting you within the next 24 hours which is well within the original response times we quoted on our acknowledgement message. It only leaves me to sincerely apologise for any shortfall in our customer service delivery you may have perceived. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The tower mini deep fryer is amazing the colour when frying is all the same and I can control the temperature of the oil which is very good too. Definitely recommend it m.”

Helpful Report

Posted 1 year ago

Hello Mrs Patel, It was wonderful to read your comments about your Tower product. Thanks for your valuable purchase and for your kind recommendation. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with my purchase. Speedy delivery Thank-you 😀”

Helpful Report

Posted 1 year ago

Hello Linda, Many thanks for your kind words about your positive order and delivery experience with Tower. We were delighted to read our courier partners delivered your parcel safely and on time. Should your have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant air fryer I’ve bought another to use in my caravan. Not using my oven since buying my first tower air fryer nearly 3 years ago. Really good value too.”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments about your Tower Air Fryer. Everyone here at Tower HQ was delighted that you came back to us to purchase your second Air Fryer. With our best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“No Chinese items for me I buy British whenever possible, plus it was manufactured in the town I was born. Proud to buy British. Thank you.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. Here at Tower we are very proud of our heritage with our Great British designs, innovation and excellence since 1912. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Items were delivered very quickly. Impressive.Thanks so much”

Helpful Report

Posted 1 year ago

Hi Many thanks for choosing Tower to make your valuable purchase. We were delighted to read about your smooth order and delivery experience. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use airfryer. Simple instructions and minimal packaging. A great product at a great price”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read you are finding your Air Fryer easy to use - rest assured our Customer Services Team are always available should you require any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Twin drawer air fryer:: love this piece of kitchen equipment and use it nearly everyday. I feel it is a saver on electricity and especially live the succulent grilled chicken. So easy to use out of the box - love it. Cheers, Max”

Helpful Report

Posted 1 year ago

Hello Max, What wonderful 5 star comments to receive about your Tower Air Fryer !! Everyone here at Tower was delighted to read your review - thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“5 is the rating I would give. Its easy to set up and been used both indoors and outside in the garden. Heats up very quickly and temperature is easily adjusted.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your valuable review about your Tower product. Our customers feedback and comments are very important to us and we really appreciate your 5 star rating. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I'm v pleased with the recent purchase in RGold tapered at the base it's Great! Heats up quickly really hot & brand new. "Cheers to that."”

Helpful Report

Posted 1 year ago

Hi Suzie, Thanks for your kind words about your Tower Rose Gold kettle. We hope you visit our website again very soon Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just purchased your air fryer and tried some frozen chips as a start very pleased with the results not sure about the grill plate and can’t see any mention in the manual”

Helpful Report

Posted 1 year ago

Hi Maggie Many thanks for your 5 star comments and indeed for your valuable purchase of your Air Fryer - we were all delighted you selected Tower. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,228 reviews