Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve still not received my Air Fryer! I can’t get through on the telephone and I have not received a response to my email even though the 7 working day timescale for a response has passed today. Very disappointing! They have taken my money, but no product and no response, but I have received an email to review the product! Very disappointed.”

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Posted 1 year ago

“It is a good air fryer, just 1 issue that is was £120 on argos a couple of days later.”

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Posted 1 year ago

Hi Thanks for your 5 star review about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Overall happy, however your delivery service was very poor. I raised the issue to yourselves and was advised to raise the complaint with Evri which I did on their feedback mail. Haven't heard anything yet ( surprise, surprise!) Regards Paul”

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Posted 1 year ago

Hi Paul, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. I was sorry to read that your delivery experience was not as expected. Rest assured we hold close links with our courier partners and will address your issues with them. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Looks great, well made and good quality,a Christmas gift for my daughter so not been used yet.”

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Posted 1 year ago

Hi Alison, Thanks for your 5-star review about the purchase of your Tower Air Fryer. We hope your daughter loves her Christmas gift. Thanks for choosing Tower to make your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“I love the Tower airfryer but I personally would have preferred if it didn't have a rotisserie as this limits the placement of the shelves”

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Posted 1 year ago

|Hi Gill, Thanks for your valuable comments about your Tower Air Fryer. Here at Tower we love hearing our customers comments about how we can improve both our products and services. Rest assured our Customer Services Team are here should you have any issues. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Don't know how I've managed for so long without a tower air fryer....simple to use and fantastic results every time.”

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Posted 1 year ago

Hi Tony, What a wonderful review to receive about your Tower Air Fryer. It was great to hear about the results you have seen when using your product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Not used as the product was damaged on arrival. Still waiting to hear from Tower regarding a replacement.”

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Posted 1 year ago

“Absolutely fantastic. Exactly what we wanted. Realistically it's only big enough to feed 3 to 4 people. But that's not much of a inconvenience. Product is well made and cooks lovely.”

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Posted 1 year ago

Hi Miguel, It was great to read your comments about your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent so far. Great for money saving I.e not putting on expensive electric oven. Still experimenting, but so far very impressed.”

Helpful Report

Posted 1 year ago

Hi Eve, It was great to read about the results your new Tower Air Fryer is delivering especially with energy saving. Thanks for taking the time to leave your comments. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Sadly this air fryer arrived opened and was damaged the box looked very battered considering it had only dispatched the previous day ..in fact I would say the box wasnt new..that's how bad it.. Very disappointed & I was left very frustrated by the lack of customer support it was over a week later till someone contacted me & that I think was because I left a review somewhere which was picked up by someone & as of today I haven't yet had my refund.. Being so close to Christmas I'm hoping I'll get it ASAP..”

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Posted 1 year ago

“Up to now very pleased with it although still learning Disappointed that there wasn't enough information on times and temperatures on cooking food, its mainly trial and error.”

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Posted 1 year ago

“Very impressed with the product would recommend this model”

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Posted 1 year ago

“Really pleased with the Air Fryer, I like the fact you can use both baskets at different temperatures and times. I am surprised at how quiet it is. Great Air Fryer”

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Posted 1 year ago

“Have not received it yet so unable to review , getting rather fed up of waiting ! Maybe i should cancel and purchase from alternative supplier”

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Posted 1 year ago

“A good family sized air fryer that does the job.”

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Posted 1 year ago

“So glad I waited to get this the only thing I don't like is the door handle marks dead easy so the sliver has come away after only a week you would think for the money ur paying it would be alot better and doing the rotisserie chicken is abit tricky but I still think it is worth the money and u get lots of accessories with it”

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Posted 1 year ago

“Would probably be happy if I had received the right item”

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Posted 1 year ago

“I purchased the air fryer for my daughter to help her save money cooking for family,When I first unbox the fryer I thought the drawers looked a bit flimsy compared to the philips fryer i presently own but when me and the grand kids cooked chicken,chips and fish goujons it was so simple to use and the food tasted great in fact my grandson said the chips were the best he had tasted enough said👍🏼👍🏼👍🏼👍🏼👍🏼”

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Posted 1 year ago

“Erm, I've never received it as Evri have lost it. I'm currently waiting for a refund from your goodselves”

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Posted 1 year ago

Hi Stuart, Thanks for taking the time to leave your comments about your recent delivery experience. I was sorry to read about the issue with our courier partners. Rest assured this is a rare event and I can confirm steps have been taken to process your refund which was completed on 1st December. We always advise our customers to leave 5 working days for the refund to be received back to the original payment method used. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It was for my daughter, she made chips they were still pale , after 30 mins they were not very nice.”

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Posted 1 year ago

Tower is rated 4.2 based on 5,234 reviews