Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderfull”

Helpful Report

Posted 2 years ago

Hi I was delighted to see the delicious meal you cooked in your Tower product. Thanks for choosing Tower for your purchase Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Great product great price great delivery! Whats not to love !”

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Posted 2 years ago

Hello Pauline, Thanks for taking the time to leave your kind words about your recent purchase from Tower. Here at Tower, we always strive to provide quality products at affordable prices supported by a great Customer Services Team. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic bit of kit. Early days but looking forward to using it. Bought this one as had shelf’s inside…large capacity and can rotisserie a chicken”

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Posted 2 years ago

Hi Dave, Thanks for your 5-star review about your Tower Air Fryer. We know you'll love using your Air Fryer to cook delicious meals. Should you have any enquiries please feel free to contact our Customer Services Team who will be delighted to help. Keith - Group Customer Services Manager

Posted 2 years ago

“Second tower air fryer after 10 yes old one gave up, just bought the digital one with slightly bigger basket - same excellent results. Very happy customer.”

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Posted 2 years ago

Hi Thanks for your wonderful 5-star review about your Tower Air Fryer. We were delighted to read you choose Tower once again for your purchase. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The picnic hamper arrived damaged and generally in incredibly poor condition with visible and messy plastic cable ties, holes in the interior lining and broken and scuffed bits of wood. I returned it weeks ago and have not received a refund.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your valuable comments about your recent experience regarding the return of your Picnic Basket. I was sorry to read that your experience was not as expected. One of my leadership Team is providing an update to you within the next 24 hours. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Mum had 1 borrowed it whilst she went on holidays absolutely perfect cooking machine. Had to get 1. Recommended to every1”

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Posted 2 years ago

Hi Thanks for taking the time to leave your wonderful comments about your Tower Air Fryer. We love reading when our wonderful customers recommend our products. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“I have just made the Lemon Garlic Salmon recipe from the Tower Manual Air Fryer booklet. Not very helpful instructions regarding temperature setting and time to cook. It refers you to the Settings Table but there is no mention of any fish apart from frozen fish fingers! However, my own estimates were correct and the result was: Absolutely delicious, soft, moist, quick and so clean. I wish there were more recipes in the booklet.”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks for your valuable comments about your Tower Air Fryer. We love hearing from our customers as to how we can improve our products and services and your suggestion has been forwarded to the relevant department. We hope you enjoy using your Air Fryer and rest assured our Customer Services Team are on hand should you have any queries. Keith - Group Customer Services Manager

Posted 2 years ago

“Very good overall thrilled with the product.”

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Posted 2 years ago

Hi Tony, Thanks for your 5 star review about your Tower product. We love to read when our customer customers are thrilled by our products. Keith - Group Customer Services Manager

Posted 2 years ago

“Great cooking appliance .”

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Posted 2 years ago

Hi Wendy, Thanks for taking the time to leave your 5 star review about your Tower product. We really appreciate you choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Well what can I say so impressed with the Air Fryer T17076 havent used my main oven for over 2 weeks now have cooked so many different recipes would now like to find a good recipe book a happy bunny 😁😁”

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Posted 2 years ago

Hi Caz, Thanks for your 5 star review about how your Tower Air Fryer It was wonderful to read about the delicious recipes you have cooked using your Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Hi, I was very excited to try it out. Need to learn properly how to cook correct settings. So far I'm very happy with how crispy yet staying juicy the foods are. Thank you, Tracey”

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Posted 2 years ago

Hi Tracey, Thanks for sharing your experience about the meals you have cooked in your Air Fryer. The chicken and roast potatoes look mouth watering !!! Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Still not received”

Helpful Report

Posted 2 years ago

Hi Samantha, Thanks for taking the time to notify us of the delay in your delivery. Our courier partners deliver 1000's of our customers parcels every day. Sadly there has been an issue with your parcel which we are investigating. Your enquiry is being handled personally by one of our Customer Services Team (Lauren) and she will be in touch soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I contacted Tower two weeks ago as I was given a gift of a completely useless two plate stove - it heats to a certain temperature and then turns off so it took 15 minutes to sort of cook an egg! So far I still have no response. Rubbish product and terrible service.”

Helpful Report

Posted 2 years ago

Hi Anne, Thanks for taking the time to leave your comments regarding your Tower product. I was sorry to read your comments - rest assured all of our products are supported by a 12 month warranty in the rare event that a fault occurs. One of my Customer Services Leadership Team has written to you and we await further information to fully resolve your enquiry. Once again please accept my sincere apologies. Keith - Group Customer Services Manager

Posted 2 years ago

“Cooking is a breeze, small pork joint, crispy bacon and other items”

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Posted 2 years ago

Hi Eamon, Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. The photograph of the Pork Joint you cooked looks mouth watering. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Wanted a good airfryer, not too expensive but delivered, and Love it”

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Posted 2 years ago

Hi Linda, Thanks for your 5 star review about your Tower Air Fryer. It was great to see how your Air Fryer has made a wonderful addition to your kitchen. We hope you enjoy making many delicious meals. Keith - Group Customer Services Manager

Posted 2 years ago

“Hi I have bought a Tower T17072 7L Digital Vortx Vizion Air Fryer In the manual book at the back it told you the code to buy a replacement grill but I have misplaced the book do you know the item number that I would need as food is sticking on the tray so am after buying a new grill tray Thank you”

Helpful Report

Posted 2 years ago

Hi Thanks for your message and your 5 star review about your Tower Air Fryer. One of my Leadership Team has contacted you regarding a replacement tray. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We have recently bought the tower 10 in 1 Digital oven. It is only used for two people but is suprising how much food you can get in,I dont think it would be large enough for more than two though. My wife was initially cautious but like thousands of other people have to find a way of reducing fuel bills. It is a learing game with what to put where in the oven but she is now an absolute convert the end product is always well cooked possibly because you can see it cooking so much easier. We have been using it for two weeks and during this time have never had to switch the main oven on.What a result,and better still a three year guarantee.Excellent product and so easy to clean, well done Tower”

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Posted 2 years ago

Hi Geoffrey, Thanks for taking the time to leave such a wonderful review about your Tower Air Fryer. It was fantastic to read the benefits you are finding with product. Our Customer Services Team are always available should you need any support. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“I bought the dual drawer model a few days ago and my hob and oven are now almost redundant. It's an excellent machine and does everything it's supposed to. Temperatures and times are easy to alter in line with our own personal tastes. I certainly recommend the product.”

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Posted 2 years ago

Hi Steve, We love reading when our customers recommend our products such as the Tower Air Fryer. Thanks for your kind words and your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I recently purchased a four litre air fryer as I am a first-time user with a small kitchen. I am delighted with the results, both from the energy saving and healthier eating aspects. My only disappointment is that I can’t find an extra shelf to make use of the height in the drawer to enable me to cook an entire meal. If there was an accessory available for my model (T17061), then I would increase my rating to FIVE STARS!”

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Posted 2 years ago

Hi Jane, Thanks for choosing Tower for the purchase of your Air Fryer. I was delighted to read about the initial results seen with your energy savings and the healthy cooking. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery via Amazon first class . Works a treat although still finding my feet the big plus too is an extra two years warranty .”

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Posted 2 years ago

Hi Phil, Thanks for your wonderful 5 star review. Our Customer Services Team are always on hand should you need any help. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,234 reviews