Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love this item food tastes beautiful, so easy to use and very easy to clean.”

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Posted 2 years ago

Hello Lisa, We're delighted to read your comments. We hope that you continue to enjoy making plenty more recipes. Many Thanks

Posted 2 years ago

“I’ve just ordered 2 air conditioners this morning u have taken the money only to be told that they am out of stock and we now have to wait up to 10 days for our money bk.u should not be advertising them if u haven’t got them to sell 😡”

Helpful Report

Posted 2 years ago

Hello Debbie. Thank you for your review. We're currently seeing an unexpected higher volume of sales for cooling appliances due to the heatwave and unfortunately oversold on this occasion. I understand this is very disappointing news and I apologise for any inconvenience this may cause you. One of my Customer Services Leadership Team has written to you today to provide an update on your enquiry. Kind regards, Claire - Group Customer Services Manager

Posted 2 years ago

“I ordered a Tower Fan on Thursday, which is still being processed. The order suggests it was meant to be next day delivery. It was impossible to get through on the phone yesterday as I kept getting told to hang up and try again later or to email. I have still not had a reply to my email (except the automated reply) asking when the fan is likely to be delivered. Feeling quite worried given the cost of the fan and not being able to speak to anyone about it. Please could someone get back to me with an update. Thank you.”

Helpful Report

Posted 2 years ago

Hello J, Thank you for contacting us. We're sorry you couldn't get to speak to anyone on the phone yesterday. We have seen an unprecedented uplift in sales for our cooling products due to the heatwave and this has also put a strain on our small Customer Service team. I can confirm that we have successfully received your order and a member of the management team will be in touch shortly with tracking information We're very sorry for any disappointment caused. Kind regards, Claire - Group Customer Services Manager

Posted 2 years ago

“Hi, my Vizion air fryer has just arrived. Is there a recipe book for this air fryer with UK temperatures and measurements? The one I ordered said the UK but was for the American market. I need a booklet that explains how to cook a lasagne for example and the timings? Can I use cooking vessels like pyrex or throw-away liners? Or is it just non-stick tins and Creuset vessels? There's a general lack of info in my opinion.”

Helpful Report

Posted 2 years ago

Hello Tina, Thank you for your valuable comments. We're sorry to hear about your disappointment with your recent purchase of a Tower Air Fryer. Seems you may be missing a recipe book. An agent will be in touch via email shortly and will send you all the information you will need to get you started. Kind regards Claire Claire - Group Customer Services Manager

Posted 2 years ago

“Seen a few reviews about delivery prices were so much cheaper than anywhere else for two tower fans ive ordered was a bit sceptical about ordering but they arrived a day early and just in time for heat wave thank you very much will definitely use again and would recommend :)”

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Posted 2 years ago

Hello. Thank you for your wonderful 5* Review. We're delighted to read your comments and glad your order arrived in the nick of time :) Best wishes Claire - Group Customer Services Manager

Posted 2 years ago

“Brought Vortx 1.8L Manual Air Fryer in June 2021 from your website. Two days pass 1yr warranty the timer broke. Contact customer service who informed me has a 3yr guarantee if registered. However purchased advised it had been registered for warranty which I passed onto your customer service. I’ve not had any contact advising outcome since Wednesday. Your ref No 612618. Regards joy hewitt”

Helpful Report

Posted 2 years ago

Hello Joy. I was disappointed to read your comments. Having had the opportunity to investigate your enquiry I can see that an advisor responded to your email on Wednesday to which we received a further response from you on Thursday. Our last email to you was this morning and we await your reply. It only leaves me to apologise for any perception of poor service you have received. Regards Claire - Group Customer Services Manager

Posted 2 years ago

“Just brilliant but wish I’d got a slightly bigger model”

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Posted 2 years ago

Hello Thanks for taking the time to leave your 5-star review. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best wishes Claire - Group Customer Services Manager

Posted 2 years ago

“I wouldn't know what the tower is like as it hasn't arrived yet”

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Posted 2 years ago

Hi Donna, Thanks for your review regarding your recent order with Tower Housewares. I was sorry to learn that you have not yet received your order. One of my Customer Services Leadership Team has written to you today to provide an update on your enquiry. Once again please accept my sincere apologies for the inconvenience caused. Claire - Group Customer Services Manager

Posted 2 years ago

“Really good company, we buy a lot of tower products and have never been let down yet.”

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Posted 2 years ago

Hello Ian, Thanks for taking the time to leave your 5-star review. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best wishes Claire - Group Customer Services Manager

Posted 2 years ago

“Nothing to say as I have not my fan yet due slooooow delivery. so disappointed 😞”

Helpful Report

Posted 2 years ago

Hi JodiAnn, Thanks for your review regarding the delivery of your recent order from Tower. I was sorry to learn of the delays you have encountered. One of my Customer Services Leadership Team has written to you today to provide an update on your enquiry. Once again please accept my sincere apologies for the inconvenience caused. Claire - Group Customer Services Manager

Posted 2 years ago

“Excellent and easy to assemble”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a 5* review about your recent purchase of a Tower appliance. We hope you visit our Tower Website again very soon. Claire - Group Customer Services Manager

Posted 2 years ago

“Was just getting used to my 10 in 1 when it developed what I thought was a small fault. However, within the space of 10 days of problem being reported, I today received a replacement oven. Thank you so much for excellent service, other’s should take note! Emma, at Customer Service Centre, dealt with my call with knowledge and efficiency ……. So thank you Tower, I would have no hesitancy in recommending you. Kind regards, Dorothy Neillie.”

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Posted 2 years ago

Hello Dorothy, I wanted to thank you for the wonderful review you left about Tower Customer Services and in particular Emma. Here at Tower, we always place the customer at the heart of everything we do and Emma is one of the many stars we have within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought the manual 5 in 1 Tower airfryer last week, so very pleased with it. Yesterday I received my crispa that I ordered THE DAY BEFORE!! How's that for service! Super super fast. Tried it straight away. Does an excellent job and was so simple to get in and out (so too the rotisserie gadget). Couldn't be more pleased with my Tower buys. Many thanks”

Helpful Report

Posted 2 years ago

Hi Carol, Wow !!! What a fantastic review to receive - thanks so much for your valuable comments. We were delighted to read how you love your Tower Air Fryer. Our products are supported by our wonderful Customer Services Team so please get in touch if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent”

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Posted 2 years ago

Hi Raymond, Thanks for choosing Tower for your recent purchase. We hope you visit our Tower Website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant. i can’t cook without burning everything so this is amazing and so helpful i love it only used twice so far to do fresh burgers, fries, prawns, fish fingers, ash browns but i want to try so much in it. Not to big either and looks really smart ,touch screen easy to use too. Also have a baby who’s weaning so it will come in useful for healthy foods i mark for him. Thank you”

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Posted 2 years ago

Hi Thanks for your wonderful 5-star review of your Tower Air Fryer. We were delighted to read how you use your Airfryer in many ways. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery failed to materialise on time and sent to wrong address”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable review regarding the delivery of your recent order. I was sorry to learn of the delays which you experienced. Having had the opportunity to investigate your enquiry it shows there was an error transferring your order details across to our warehouse team. One of my Leadership Team has been in contact with you and I was delighted to learn we have resolved your enquiry fully. Once again thanks for your comments - without these we are unable to further improve and develop our processes. Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with it will be buying a bigger one soon”

Helpful Report

Posted 2 years ago

Hi Kathleen, Thanks for your kind review - we look forward to welcoming you back to our Tower Website very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Best buy this year how I lived without it I don't no. Done in half the time and less the mess. Thk u”

Helpful Report

Posted 2 years ago

Hi Gary, Thanks for your valuable order for your Tower Air Fryer. Your 5-star review was greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“Poor because cooks one this but will not turn back on want to do something else but won’t turn back on”

Helpful Report

Posted 2 years ago

Hi Thanks for the time taken to leave your review about your Tower Product. We were sorry to learn of the issues you have faced. Because of the limited information on your review, one of my Leadership Teams has attempted to contact you to understand your issue further and ultimately resolve your enquiry. We look forward to hearing from you. Keith - Group Customer Service Manager

Posted 2 years ago

“Orderd a drip tray so I had a spare great communication easy to order and very happy with the quality as they only sell original products that will enhance your machine should you want to”

Helpful Report

Posted 2 years ago

Hi Sarah, Thanks for your valuable feedback regarding your recent ordering experience. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews