Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,234 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t get through to them to ask why the release button to separate the fryer from the basket isn’t working so will have to send it back”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about your Tower Air Fryer. I was disappointed to read your comments as when you attempted to call our Customer Services Department was closed. We have safely received your email communication and one of my Leadership Team will be in contact shortly. It only leaves me t apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“It has everything I need.”

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Posted 2 years ago

Hi Thanks for choosing Tower for your valuable order. We hope you enjoy using your Tower product. Keith - Group Customer Services Manager

Posted 2 years ago

“I haven't received it yet”

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Posted 2 years ago

Hi Carol, Thanks for leaving your valuable review about your delivery experience. I was sorry to read your comments. Rest assured we hold very close links with our courier partners. Your enquiry is being handled personally by our Customer Services Supervisor Samantha - she will provide an update very shortly. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“perfect in every way!!”

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Posted 2 years ago

Hi Phil, We love reading our customers comments when they describe our products as perfect. We love our products also !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Slightly different grill plate to the original, but it seems great.”

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Posted 2 years ago

Hi Mr P, Thanks for your kind words about your Tower product. Should you have any queries please feel free to get in touch with our Customer Services Team here who will be happy to help. Keith - Group Customer Services Manager

Posted 2 years ago

“Enjoy using air fryer lot quicker znd very easy to use also saves on energy 👌 x”

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Posted 2 years ago

Hi Linda, Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. I was delighted to read how your Air Fryer is helping with your energy bills. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent useful item although I cant help but think it should have been included with the initial purchase of the air fryer”

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Posted 2 years ago

Hi Kevin, Thanks for your 5 star review about your Tower product. Our Customer Services Team are always on hand to assist with any enquiry you may have. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“My Tower pressure cooked exploded in March 2022! Thankfully no person was hurt but it caused extensive damage to my kitchen. I have been dealing with Customer Service for almost 6 months and it has been absolutely awful. Nothing has been done to help me. They are using stalling tactics saying they have an ongoing investigation. I am considering asking a solicitor to get involved. I am a widow over 70 and this has been sk stressful! I have used their pressure cookers for years and trusted this company but they have let me down very badly.”

Helpful Report

Posted 2 years ago

Hi Hadda, Thanks for taking the time to leave your comments about your ongoing enquiry with your Pressure Cooker. I was disappointed to read that you feel Tower are using stalling tactics relating to your enquiry - this is certainly not the case. Your enquiry is being handled with the utmost focus. I have arranged for one of my Leadership Team to contact you during week commencing 3rd October to provide an update for you. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent very useful”

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Posted 2 years ago

Hi Susan, Thanks for taking the time to leave your 5 star review. Its greatly appreciated that you choose Tower for your purchase. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Versatile, efficient and much better than deep fat fryer or large oven”

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Posted 2 years ago

Hi Many thanks for your kind words about how you are finding your new Air Fryer. Thanks for choosing Tower to make your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very pleased with our new air fryer, as recommended by a friend. May I suggest a white dot on the control knobs, so you can see at a glance what setting the user has set it too? (Like I have done in the photo)”

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Posted 2 years ago

Hi Tim, Thanks for your 5 star review about your Tower Air Fryer. We really appreciate your friend recommending their product to you. We love hearing our customers suggestions as to how our products can be improved Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Just received my Tower air fryer and cooked some bacon as a test was brilliant, so labour saving and economical The book doesn’t say how long bacon should go in for but judged it for myself I bought a silicone tray also brilliant saves a lot of cleaning”

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Posted 2 years ago

Hi Anne, Thanks for taking the timer to leave your 5 star review about your Tower Air fryer. We love bacon cooked in the Air Fryer for our sandwiches !!! Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Superb piece of kit.”

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Posted 2 years ago

Hi Lawrence, Thanks for your kind words about your Tower Air fryer. We were delighted to read your kind words. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Great product, great value for money,.”

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Posted 2 years ago

Hi Thanks for taking the time to leave your wonderful review about your Tower product. Here at Tower we always provide quality products at great value for money which are supported by fantastic Customer Service. Should you have any queries please feel free to get in touch. Keith - Group Customer Services Manager

Posted 2 years ago

“We are happy with our new product except it should have a pre-heat button Display”

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Posted 2 years ago

Hi Wendy, Thanks for your comments about your Tower Air Fryer. We love hearing from our customers about how we can improve and develop our products. Thanks for your suggestion. Keith - Group Customer Services Manager

Posted 2 years ago

“Crisper arrvd damaged with no spindle and locking screw, disappointing!”

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Posted 2 years ago

“Absolutely love this air fryer oven. So far cooked bacon, roast potatoes, baked potatoes chicken wrapped in bacon and salmon. All perfect. Wished I'd purchased it earlier. Saves a lot of time and mess. Worth every penny. Bacon sandwiches in 8 mins, baked potatoes in just 30 mins.”

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Posted 2 years ago

Hi Rebecca, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Reading your comments the recipes you have made sound delicious - especially the bacon sandwiches !!! Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“I bought my airfryer at Home Hardware, Morningside, Edinburgh, and am very pleased with it. It is one of my best ever buys and I am very happy with the results.”

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Posted 2 years ago

Hi Colin, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. I was delighted to read about how the cooking is going. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This thing is bloody amazing, easy to use and looks great. Who needs a ninja when you have a tower and the price is a bargain Well done Five stars from me”

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Posted 2 years ago

Hi Catherine, Thanks so much for your wonderful review about your Tower Air Fryer. We love our Air Fryers too !!! Keith - Customer Services Manager

Posted 2 years ago

“Really happy with my purchase, it would be nice and helpful to include a recipe book just to help the customer”

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Posted 2 years ago

Hi Kim, Thanks for choosing Tower for your valuable purchase of your Air Fryer. Kind regards Keith - Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,234 reviews