Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,228 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent well made product and easy to use and it was easy to order on there website”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind 5 star review about your Tower product and indeed how you used our website. Here at Tower we love hearing our customers feedback which always allows us to improve our products and services. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Looks nice and fast at boiling. 5 star”

Helpful Report

Posted 1 year ago

Hi Ronald, Many thanks for taking the time to leave your 5 star comments about your Tower product. Everyone here at Tower really appreciates your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Tried fry’s on fixed settings and they were perfect what more can I say very satisfied”

Helpful Report

Posted 1 year ago

Hello Gerrard, It was wonderful to read your comments about how you've used your Tower Air Fryer. Our Air Fryers are so versatile and we hope you enjoy cooking more delicious meals. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Customer service turn around very poor. Bought a machine 29th April, on third "cook" we wanted to use Smart Cook and the machine just went mental, changing times, temperatures, switching the light on, then off, then on, etc. Kept beeping. Sent message via website, still waiting on first email return about the issue 9+ days later. (I also had a separate thread about a return and CS replied on the "problem" email about the return). Nothing in the manual to say if this is right (I doubt it as times and temperatures change on both fryers and the light comes on and goes off on its own accord in #2 which hadnt started cooking) No telephone number on the site, no LiveChat. So I have to wait and wait for a reply.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your comments regarding your recent contact with Tower Customer Services. We were sorry to read your comments - all customer feedback is investigated to allow us to improve our products and services as well as allowing us to provide a balanced response. Our Customer Service Team are readily available to help our customers via email and telephone - our telephone contact details are shown in the User Manual of your product as well as your delivery invoice. Having had the opportunity to investigate your comments, upon sending your initial message to us we did acknowledge safe receipt of your enquiry as well as indicating when you could expected a response from us. We also made a polite request to avoid sending duplicate and chase emails as this only hinders our ability to successfully resolve your enquiry in the shortest possible time Sadly due to multiple messages being received from you this hindered our ability to resolve your enquiry. I am pleased to confirm we have contacted you today requesting additional information from you to allow us to resolve your enquiry. This message was sent within the original timescales we quoted to you when we received your first message. It only leave me to sincerely apologise for any perceived shortfall in the service we provide. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I’m a bit disappointed with the appliance as it doesn’t seem to brown very well. If I leave the sandwich in longer , rather than it going extra brown, it just makes the sandwich very hard. I’ve had many sandwich makers over the years, including a George Foreman and a Marks & Spencer own brand and a few others and the Tower is the only one that I’ve found unsatisfactory. Kind regards Valerie”

Helpful Report

Posted 1 year ago

“Just purchased the fuel Tower air fryer. I love it! Makes cooking a meal for the four of us a breeze. The meal option where it’s sorts out turning on the other basket is brilliant. Really happy.”

Helpful Report

Posted 1 year ago

HI Sharon, Thanks for your wonderful 5 star comments about your Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“The product does everything the box says it does. You need to read the instructions carefully before using but it doesn't take an Einstein to understand them. All in all very good value for money”

Helpful Report

Posted 1 year ago

Hi David, Thanks for taking the time to leave your comments about your Tower product - we were delighted to read it was as you expected. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very useful plate. Thought would fit into sides of airfryer snug ,but no worries. Very good quality and good weight to it.Easy to clean.”

Helpful Report

Posted 1 year ago

Hi Romina, Many thanks for taking the time to leave your kind words about your Tower Air Fryer. Everyone here at Tower HQ really appreciates your comments as well as your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“This missus absolutely loves it. Has used it everyday since buying it for her. Great machine, would recommend it.”

Helpful Report

Posted 1 year ago

Hi Jon, Thanks for your 5 star comments and for choosing Tower to make your valuable purchase. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“My wife has told me she would have liked a handle to remove the trays when hot.She is finding hard to sink both ovens together.She also finding hard to set the timer.She said she is happy with it what she has cooked so far. Do you do handles. Recipe books.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments. I have made arrangements for one of our Customer Services Team to contact you within the next 24 hours to discuss your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Over the moon with the BBQ.ordered it and it was delivered the next day.very pleased with the product.”

Helpful Report

Posted 1 year ago

Hi, It was great to read your 5 star comments about the order and delivery experience for your Tower BBQ. Thanks for choosing Tower to make your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Good product makes day to day life easier”

Helpful Report

Posted 1 year ago

Hi Ben, Thanks for your 5 star comments about your Tower product, Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I wish I bought a duel air fryer months ago not had the oven or hob on since I got it”

Helpful Report

Posted 1 year ago

Hi Kay Thanks for choosing Tower for the purchase of your Air Fryer. We hope you continue to enjoy using your Air Fryer - should you have any enquiries our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Speedy deliver. No issues.”

Helpful Report

Posted 1 year ago

Hi Siobhan, Thanks for taking the time to leave your 5 star comments. We were delighted to read your delivery experience by our courier partners was a smooth one. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very nice Thankyou”

Helpful Report

Posted 1 year ago

Hi John, Many thanks for choosing Tower to make your purchase. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Had a microwave with three year warranty. After a year of use started to show rust on inside of door. Tower, after I send relevant evidence, sent out a new microwave with apologies. Prompt and efficient response.”

Helpful Report

Posted 1 year ago

Hello Mrs Case, Thanks for your 5 star comments about your recent contact with Tower. Our products warranty provides our customers with peace of mind in the rare event that a fault should occur with their product. I was delighted to read our Customer Services Team had resolved your enquiry to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant, glam looks amazing!!”

Helpful Report

Posted 1 year ago

Hi Sue, It was wonderful to read your 'brilliant' comments about your Tower product. Everyone was here at Tower HQ was delighted that you picked us for your purchase. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“good company”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about Tower. We really appreciate you choosing Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The seal was not what I needed so I had to buy another pressure cooker. I think the website is not very well designed to find the right part for the product you own.”

Helpful Report

Posted 1 year ago

“This cooked a leg of lamb using the ace temperature in about 20 minutes well impressed with the product and will be recommended to all my friends and family”

Helpful Report

Posted 1 year ago

Hello, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Our Air Fryers are so versatile and the leg of lamb you cooked sounds delicious. Thanks for recommending Tower to your friends and family. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,228 reviews