Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,278 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 7th December 2024

Tower 5 star review on 6th December 2024

Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product...”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving Tower a 5* review. We hope you visit our website again very soon to check out our fantastic range of products. Tanya - Customer Service Operations Manager

Posted 5 months ago

“Loving my new tower latte kettle which color matches my latte kitchen perfectly. Quiet, contemporary and sleek. Love everything about it and to top it off with three years warranty. What more could you ask for?! Happy customer”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave a 5* review along with images. Your Tower Kettle fits perfectly in your lovely kitchen. Tanya - Customer Service Operations Manager

Posted 5 months ago

“Very good buy, can't wait to use it.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave Tower a 5* review. We hope you visit our website again very soon to check out our great range of products. Tanya - Customer Service Operations Manager

Posted 5 months ago

“So easy to use so sleek does what it says cooks perfect I have never had any complaints with tower products first class performance reasonably price for such quality love it”

Helpful Report

Posted 5 months ago

Hello Many thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Just being recent communication with tower customer services. I felt I needed to leave a review as the service is faultless. Very quick and easy to deal with and Tower are very customer focused. I would absolutely recommend. 5 Star from me.”

Helpful Report

Posted 5 months ago

Hi It was wonderful to read your kind words about your recent experience with Tower Customer Services. I was delighted our Team resolved your enquiry quickly. Kindest regards Keith - Group Customer Services Manager

Posted 5 months ago

“Fabulous bin”

Helpful Report

Posted 5 months ago

Hello Fiona, Thanks for leaving your 5 star comments about your Tower Bin. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“I absolutely love the Tower double drawer air fryer. It's completely changed the way I cook. It's so economical as it's so fast, and everything cooks similar to an oven and on many occasions better as not so dry.its also very easy to clean. Only issue I have is with the icons, they're so unclear and not all but most don't represent the type of food, and hard to read as very faded especially when sun is coming in the window.”

Helpful Report

Posted 5 months ago

Hello Jean C Many thanks for your valuable comments about your Tower Air Fryer. Here at Tower we always welcome our customers comments and feedback as this allows us to improve the products and services we provide. Rest assured your valuable comments have been noted. Keith - Group Customer Services Manager

Posted 5 months ago

“They look nice but they don’t seem to be working on all of my induction hobs. So might have to send them back. Very annoying.”

Helpful Report

Posted 5 months ago

Hi John, I was sorry to read your review about your Pan Set. We were surprised to read your comments as we have had no previous communication from you. Rest assured our Customer Services Team are always available to help with any enquiry. In a bid understand and resolve your enquiry fully one of our Team will be in contact very soon. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Lovley great so so happy keep up the great work. Well done thanks and good luck”

Helpful Report

Posted 5 months ago

Hi Many thanks for your 5 star comments about Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 5 months ago

“Good size and has everything I require in a microwave.”

Helpful Report

Posted 5 months ago

Hello Linda, It was wonderful to read your kind words about your Tower Microwave. Rest assured our Customer Services Team are always available should you need any assistance moving forward. Keith - Group Customer Services Manager

Posted 5 months ago

“Just bought the air fryer and very surprised by how short a time it takes to cook some fresh chicken breast and so moist ! Perfect”

Helpful Report

Posted 5 months ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“New to air fryer, found it very simple to use and clean.”

Helpful Report

Posted 5 months ago

Hello Thanks for your kind words about your Air Fryer from Tower. I was delighted to learn how easy to use you are finding your product. rest assured if you do need any assistance from Tower our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 5 months ago

“I am disasatisfied with service. The basket flew of the handle with the meal in it! There are no spares available and the product is still inder gaurantee. Reply was to ring back in 30 days. I would like a reply asap.”

Helpful Report

Posted 5 months ago

Hi I was sorry to read your comments about a replacement handle for your product. One of our Customer Services Team will be in contact very soon to understand and clarify your comments. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“It matches my Tower air fryer oven and looks beautiful in my kitchen. I’ve only just received it but have tested it with a couple of items. I’m very pleased with it and would recommend to anyone who wants a stylish and functional, what more would you want.”

Helpful Report

Posted 5 months ago

Hello Linda, Many thanks for taking the time to leave your 5 star comments. I was delighted to read about how your Tower Air Fryer makes a great addition to your kitchen. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 5 months ago

“I'm very happy with my new iron the price was awesome and the quality and wait are very good”

Helpful Report

Posted 6 months ago

Hello Many thanks for your 5 star comments about your Tower Iron. We were delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Glad I bought this now read the reviews before I bought it. You won't be disappointed great value for money”

Helpful Report

Posted 6 months ago

Hello Many thanks for taking the time to leave your review about your Tower product. Here at Tower we love reading our customers valuable comments and feedback. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“On 17th June, Nic sent me an email saying my warranty certificate would be arriving shortly. It has not yet arrived. I do not want to send a review until I receive it.”

Helpful Report

Posted 6 months ago

Hello Jean, Thanks for your communication regarding the warranty of your product. Rest assured one of our Customer Services Team have been in contact to confirm the warranty of your product. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“My old mixer stopped working, so I bought this one until my replacement came. However, it was so good I accepted a refund and kept this one as it was much better for cake making, looked nicer in my kitchen and was so much cheaper. Everyone loves my cakes just as much.”

Helpful Report

Posted 6 months ago

Hi Nikki Thanks for your 5 star comments about your Stand Mixer from Tower. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. PS - your cakes made with the help of our Stand Mixer look fantastic !!! Keith - Group Customer Services Manager

Posted 6 months ago

“I have enjoyed using my Tower Air fryer, makes my fish crispy, still exploring other functions though.”

Helpful Report

Posted 6 months ago

Hello We were delighted to read your 5 star comments about the delicious meals you have cooked in your Air Fryer. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Fantastic air fryer with rotisserie. I've never enjoyed cooking so much. Highly recommend.”

Helpful Report

Posted 6 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read your recommendation. Regards Keith - Group Customer Services Manager

Posted 6 months ago

Tower is rated 4.2 based on 5,278 reviews