Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,222 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t had mine many weeks and the light won’t turn on I have a express pro 10 in 1 air fryer oven”

Helpful Report

Posted 6 months ago

Hi Liz, We were sorry to learn about the rare fault with your Air Fryer. One of our Customer Services Team will be in contact with you very soon to assist. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Easy to use, straight out of the box. Fabulous space saving design and a bargain price”

Helpful Report

Posted 6 months ago

Hello Fay It was great to see how your Tower Air Fryer has made a fantastic addition to your kitchen. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 6 months ago

“Fantastic! Customer services and replacement of canisters was second to none. Spoke with customer services one day and received replacements the very next day. The service I received restored my faith in human nature.”

Helpful Report

Posted 6 months ago

Hello Susan, Many thanks for your kind words about the recent contact with our Customer Services Team. Here at Tower we believe the service we provide to our customers is different to that of other organisations and I was delighted this was the case with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Fantastic quality for the price. Works wonderful.”

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Posted 6 months ago

Hello James Many thanks for taking he time to leave your 5 star comments about your Tower product. Rest assured our customer services team are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Absolutely fantastic Tower go above and beyond there Customer service is amazing they are the best great communication so helpful I would like to thank everyone there they really do look after customers especially Joseph please past on my appreciation for his help thank you everyone Sue Rigby”

Helpful Report

Posted 6 months ago

Hello Sue It was wonderful to read your kind words about our Customer Services Team and Joseph in particular. Joseph is one of the many stars we have hear at Tower who always look after our customers so well. Thanks again Keith - Group Customer Services Manager

Posted 6 months ago

“The bin itself is fine, apart from the mechanism that lifts the lid braking after about 9/10 months. Still in warranty so I thought it'd be no issue, but now three+ weeks have passed since I first contacted Tower and I've still not got a resolution. The last three emails spanning 8 days have gone unanswered. Really poor”

Helpful Report

Posted 6 months ago

Dear Adam, Thanks for your valuable comments. Here at Tower we always welcome our customers feedback as this allows us to review and improve the products and services we provide. I was sorry to read about the rare fault with your Sensor Bin. When we did receive your initial enquiry we did make a polite request to avoid sending duplicate or chaser emails as this impacts on our ability to respond to your enquiry in the shortest possible time. I was pleased to learn one of our Team have been in contact to respond to all of your emails and resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“The cookwares are nice and actually none sticky”

Helpful Report

Posted 6 months ago

Hi Thanks for taking the time to leave your comments about your cookware set from Tower. We do hope you visit our website again very soon to check out our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Well packed, simple instructions to follow good detail on cooking times.”

Helpful Report

Posted 6 months ago

Hi Steve, Thanks for taking the time to leave your 5 star review for your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Buying British & it being well made lovely Hoover”

Helpful Report

Posted 6 months ago

Hi Marie Many thanks for your kind words about your Vacuum Cleaner from Tower. Your comments were greatly appreciated. Keith - Group Customer Services Manager

Posted 6 months ago

“Bought a cordless iron. What a great idea! It's great for children's clothes especially. But if you want to do large items you just leave it corded. It has a little lock on it. Genius.”

Helpful Report

Posted 6 months ago

Hi Debbie What a wonderful review to read about your cordless iron from Tower. It was great to read how you are using all of the features on the iron. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Beautiful bin, easy to use. Excellent price. Definitely pass on your name to my friends.”

Helpful Report

Posted 6 months ago

Hello Many thanks for your kind words an indeed your valuable recommendation of Tower. Here at Tower we pride ourselves on providing great products at affordable prices supported by great Customer Service. Keith - Group Customer Services Manager

Posted 6 months ago

“The cordless facility means no wire tangling with clothes that you are trying to iron. So much easier!”

Helpful Report

Posted 6 months ago

Hi John Thanks so much for your kind words about your cordless steam iron from Tower. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“This will be my 3rd purchase of air fryer from Tower, I love the idea of the control panel being on the front of the machine and colour display. The negative so far is, the removable grill plate is of very poor quality and sharp around the edges also, the internal light keeps going off its really annoying. Lastly, the fan does not come on after cooking, for cool down.”

Helpful Report

Posted 6 months ago

Hello Antony, Many thanks for taking the time to leave your valuable comments and indeed for being such a loyal customer of Tower. Here at Tower we always welcome our customers comments and your suggestions have been noted. Rest assured our Customer Services are always on hand for any enquiry you may wish to raise. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“We’ll always been sceptical about air fryers So today was my first try Omelette fabulous Chicken breast amazing Can’t wait to try more.”

Helpful Report

Posted 6 months ago

Hello Sue Many thanks for your superb comments about your Tower Air Fryer. Here at Tower we understand new products can be a little daunting at first but please be assured our Customer Services Team are always available to help. We were delighted to read about the mouth-watering results you've seen with your Air Fryer Keith - Group Customer Services Manager

Posted 6 months ago

“I have a Tower T17088 air fryer that was bought for me as a present, so I don't have a receipt. After a I used it a couple of times I noticed the right hand drawer handle ( drawer 2) didn't fit properly. On closer inspection it is shaped the same as the left hand handle. So it won't fit flush with the curved drawer. I contacted customer services, who asked me how I maintain it. (really!). They asked for proof of purchase and proof of extended warranty. I told them I hadn't got a receipt and if I did I wouldn't want an extended warranty anyway. I sent pictures. Then I sent pictures a 2nd time. Now customer services have replied for a 3rd time wanting proof of purchase. If you won't do anything as I don't have a receipt, I'm quite happy to buy a handle. The air fryer works fine,it's the build quality and customer services that let Tower down.”

Helpful Report

Posted 6 months ago

Hi Many thanks for taking the time to leave your valuable comments. I was sorry to read your review. In a bid to resolve your enquiry one of my Customer Services Team have attempted to contact you - sadly we have received no response. We do hope you get in touch with us very soon. Keith - Group Customer Services Manager

Posted 6 months ago

“Absolutely love this bin, not only does it look fab but the sensor to open is amazing and closes when you have moved away. Highly recommend.”

Helpful Report

Posted 6 months ago

Hi Thanks for your kind words about your very popular Tower Sensor Bin. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“Six days ago I wrote a review about 2 Censor Bins, that I had bought from Tower at a cost of £100 - which had stoped working after two years. After proving my purchase, Tower have been exceeding good, in showing good customer service, by offering me any product from their range up to, and in my case over, the amount of money paid. I have chosen an Air Fryer Oven which costs £109.99 and offered to pay the difference, which they have been kind enough to decline. I look forward to receiving my Air Fryer and discover a whole new way of cooking.”

Helpful Report

Posted 6 months ago

Hi Sandra, Many thanks for taking the time to leave your comments. Here at Tower we always welcome our customers reviews and comments as this allow us to review the products and services we provide. Customer comments also allow us to revisit the original customer enquiry to establish if we could have handled it better. I was pleased we reached a suitable solution for your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 6 months ago

“The Tower compact air fryer is superb. I like the round fryers this one fits better on the kitchen surface, whilst providing an impressive 4.2L basket! Everything comes out so crisp with no greasy feeling to it. Try courgette and aubergine slices in tempura batter cooked in the fryer for about 12-18 minutes depending on thickness and quantity. Perfect with a homemade tzatziki or spicy salsa.”

Helpful Report

Posted 6 months ago

Hello Mark What a wonderful review to receive about your Tower Air Fryer. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 6 months ago

“Very pleased”

Helpful Report

Posted 6 months ago

Hi Thanks for your 5 star comments about how pleased you are with your Tower product. Should you have any enquires our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 6 months ago

“Easy to use and exciting trying new recipes.”

Helpful Report

Posted 6 months ago

Hello Many thanks for your 5 star comments about your product from Tower. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 6 months ago

Tower is rated 4.2 based on 5,222 reviews