Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,366 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,366 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 9th February 2025

Tower 5 star review on 5th February 2025

Tower 5 star review on 31st January 2025

Tower 5 star review on 18th January 2025

Mrs YvonneWilbond

Tower 5 star review on 15th January 2025

207

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t know - it was a Christmas present.”

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Posted 1 hour ago

“Delighted with our Tower Vizion great product.”

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Posted 1 day ago

Hello We were delighted to read your 5 star comments about your Tower Air Fryer. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 6 hours ago

“A fantastic oven best I’ve ever bought definitely recommended .”

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Posted 1 day ago

Hi Gareth It was great to read your 5 star comments about your Tower Oven. Thanks for your kind recommendation for Tower. Keith - Group Customer Services Manager

Posted 1 day ago

“Well. Super”

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Posted 2 days ago

Hello Normunds, Thanks for taking the time to leave your 5 star comments about Tower and your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 1 day ago

“I am so happy to have been able to replace my much loved air fryer with exactly the same model. The original has been used constantly since 2020 and it was perfect for our use. The best part for me is the inner basket that makes serving your food so much easier.”

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Posted 2 days ago

Hello Kate Thanks for your great comments about Tower and your Tower Air Fryer. We were delighted to read your returned to Tower for your replacement Air Fryer - thanks for being such a loyal customer. Keith - Group Customer Services Manager

Posted 1 day ago

“I like it I wanna make food”

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Posted 2 days ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. Keith - Group Customer Services Manager

Posted 1 day ago

“Ordered and paid for in stock items 3 weeks ago. Still at Evri. No action from customer service or carrier. Would give 0 star review if I could”

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Posted 2 days ago

“Absolutely love my tower air fryer top marks from me”

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Posted 2 days ago

Hello Thanks for giving your Tower Air Fryer top marks in your kind review. Here at Tower our customers comments are so important to us. Best wishes Keith- Group Customer Services Manager

Posted 1 day ago

“Love my tower air fryer. Disappointed that I only received one grill tray instead of 2. I also had to check out YouTube to understand how it works. Instructions very confusing.”

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Posted 3 days ago

Hello Ray Thanks for your valuable comments. Please be assured our Customer Services Team are always available to help with any query you may have. Keith - Group Customer Services Manager

Posted 1 day ago

“Our Tower pressure cooker is 40 years old and still works perfectly.”

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Posted 3 days ago

Hello Nalim Thanks for your wonderful comments. We were delighted to read your Tower Pressure Cooker is still going strong after all of these years. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Keith - Group Customer Services Manager

Posted 1 day ago

“Within a week of purchasing a cordless vacuum the accessories holder broke. I telephoned Tower and explained to SOPHIE that I was aware that the retailer would exchange the vacuum. But as the vacuum wasn't faulty and I really only needed such a small spare part "Would it be possible to post the replacement part out to me?" Within an hour and a couple of emails later SOPHIE had organised this. How refreshing to find someone that works in customer service who goes above and beyond. So THANK YOU Sophie, not only did you save your company a great deal of money you saved me a lot of hassle. You're a super star!”

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Posted 4 days ago

Hello Bea C Thanks for your wonderful comments. Here at Tower we understand on rare occasions items may break and when this does occur our Customer Services Team always act quickly to help our customers. I was delighted this was the case with your recent enquiry. Keith - Group Customer Services Manager

Posted 1 day ago

“Ideal for even cooking”

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Posted 4 days ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 day ago

“Excellent piece of kit.”

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Posted 6 days ago

Hello Peter Thanks for your 5 star comments about your Tower product. I was delighted to read your comments - we hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 6 days ago

“I haven't actually plugged it in yet because I am not at home currently.”

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Posted 1 week ago

Hello Tony Thanks for your 5 star comments Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 1 week ago

“What will I get for my review ?? , will i be rewarded ? . I will say I was unhappy with the packing and delivery, there was no outer box for extra protection and the box was damages , including holes in 3 places , the box had been opened as the delivery receipt was in the bottom of the box when I unpacked it all , why is that ??, simply tape the receipt to the box , i reported this to the delivery service and had no reply ,Mr C.Shaw.”

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Posted 1 week ago

“Cooks well with lots of useful modes However; take care as rubber grommets regularly fall off & have landed in food. Be careful. Also internal screws work loose quite often. Easy to tighten but annoying”

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Posted 1 week ago

Hello Jon Many thanks for your valuable comments. If we can be of any assistance moving forward our Customer Services Team are just a message away. Keith - Group Customer Services Manager

Posted 1 week ago

“easy working and delivery price perfect”

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Posted 1 week ago

Hello Allan Thanks for your wonderful comments about your Tower product. I was delighted to read how your order and delivery experience was a smooth one. I do hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 week ago

“I spoke to Keileigh regarding an issue and she sorted it immediately. She was very helpful and informative. I consider the service very good.”

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Posted 1 week ago

Hello Many thanks for your five star comments about how Kayleigh from our Customer Services Team helped with your recent enquiry. Kayleigh is one of the many stars we have here at Tower who always look after our customer so well. Keith - Group Customer Services Manager

Posted 1 week ago

“Love my new Air fryer 👍👍👍”

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Posted 1 week ago

Hello Eileen We were thrilled to read your comments about how much you love your new Air Fryer. Thanks from everyone at Tower HQ for choosing us for your valuable purchase. Keith - Group Customer Services Manager.

Posted 1 week ago

“I have recently had a problem with my new kettle ,I sent an Email along with a photograph to customer services, I quickly received a most understanding and friendly reply from a young Lady called Amy,she resolved the issue immediately,her customer care was excellent a credit to The Tower company .many thanks .”

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Posted 1 week ago

Hello Many thanks for taking the time to leave your kind words about Amy from our Customer Services Team. Amy is a real star when it comes to looking after our customers and their enquires. Best wishes Keith -Group Customer Services Manager

Posted 1 week ago

Tower is rated 4.2 based on 5,366 reviews