Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,223 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Airfryer around 5 months ago. The non-stick black lining is now peeling away from the tray contaminating any food cooked in it. This is clearly a manufacturing defect and not something I would expect form a quality brand. Customer service basically says that although I can provide all the codes etc as I have no longer got my receipt and to "comply with fraud prevention measures" they cannot help me obtain a replacement.....really!! fraud?? I am not sure what the fraud here can be, I was hoping for a replacement part or at least help in getting one......rather than basically being accused of trying to defraud Tower of an air fryer tray.”

Helpful Report

Posted 12 hours ago

“Used 3 times and both screws come out of handle very poorly made .”

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Posted 13 hours ago

“Love it. Easy to use. Looks good. Highly recommend.”

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Posted 1 day ago

Hello Jean Many thanks for your valuable comments about your Tower product. Here at Tower our customers comments are so important to us. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 1 day ago

“Very easy to use the display and it cooks the food in efficientley, environmentally. The food is fantastic when cooked it’s much quicker than a gas cooker.”

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Posted 3 days ago

Hi Michael Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read about the results you are seeing. Best wishes Keith - Group Customer Services Manager

Posted 2 days ago

“We decided after buying two, that they both actually wobbled and would keep them. Not ideal...”

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Posted 3 days ago

Hi Peter, Thanks for taking the time to leave your valuable comments. Here at Tower we always welcome our customers comments and feedback. One of our Customer Services Team will be in contact with you very soon - in the meantime thanks for your patience. Keith - Group Customer Services Manager

Posted 2 days ago

“Fantastic buffet server, very happy with my item”

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Posted 4 days ago

Hi Ian Thanks for taking the time to leave your kind words about your Buffet Server from Tower. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 days ago

“Not used yet but I know it will be fine as it gives a good heat out”

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Posted 4 days ago

Hi Ian Thanks for your valuable comments and indeed your order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 days ago

“Love it thanks tower”

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Posted 4 days ago

Hello Amun Thanks for taking the time to leave your 5 star review. Everyone here at Tower HQ was delighted to read your comments about how much you love your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 days ago

“Excellent product would recommend”

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Posted 4 days ago

Hello Carol, Thanks for your kind words and recommendation for both your Tower product and Tower. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 days ago

“Very good, plenty big enough, tower is a great brand”

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Posted 6 days ago

Hello Jean Thanks for your wonderful comments about your Tower product and also the Tower brand. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 5 days ago

“Perfect size and fits in storage cupboard”

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Posted 1 week ago

Hi Kim We were delighted to read your Tower product was as expected. We hope you visit our website again very soon to check out our fantastic range of products. Keith- Group Customer Services Manager

Posted 6 days ago

“Enquired re roasting bags if they were ok to use. Joseph answered very quickly that they were. Really good service.”

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Posted 1 week ago

Hi Kathy I was delighted to read your kind words about how Joseph from our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“The product is amazing and very reasonably priced.”

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Posted 1 week ago

Hi Thanks for your wonderful comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. If we can help in anyway in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“Great service..g quality”

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Posted 1 week ago

Hello Adrian, Many thanks for your kind words. We were delighted to read about the service received for you Tower product. Keith - Group Customer Services Manager

Posted 1 week ago

“Cooking 🍳 easy for me”

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Posted 1 week ago

Hello David Thanks for taking the time to leave your 5 star comments. We were delighted to read how much you are enjoying your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Brilliant”

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Posted 1 week ago

Hi Thanks for your 'brilliant' 5 star comments about Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“Easy ordering fast delivery and very good value for money”

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Posted 1 week ago

Hello Rosie It was wonderful to read your 5 star comments about your recent order and delivery experience. Thanks for selecting Tower for your purchase - if we can help at any point in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“Very happy with my Air Fryer”

Helpful Report

Posted 1 week ago

Hi Thanks for your kind review. Everyone here at Tower HQ was delighted to read how happy you were with your Air Fryer. If we can help at any point in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 week ago

“The tower deep fat fryer made us happy because it just the right size for kitchen when we are frying our food ect.”

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Posted 1 week ago

Hello Norma It was wonderful to read your comments about your Deep Fat Fryer. Here at Tower our customers comments and feedback mean so much to us. Best wishes Keith - Group Customer Services Manager

Posted 1 week ago

“I paid £4.99 for next day delivery, ordered airfrier Monday evening and it is now Wednesday evening and still no delivery. Shocking service. Please do not tell me that Evri are working very hard to deliver 1000's of parcels...it's their job!! My contract is with you not your "trusted partners". I trust you will reimburse me £4.99 in full. First time buying from you and already you have let me down.”

Helpful Report

Posted 2 weeks ago

Hello Julian, Thanks for your comments which came as a surprise to us as your comments ere the first we were aware there was an issue with your delivery. Here at Tower we encourage our customers to contact us if things don't go to plan and we will be happy to resolve any enquiry presented to us. Now we are aware of your enquiry one of our Team have contacted you to resolve your enquiry in full . It only leave me to apologise for any inconvenience you may have experienced. Keith - Group Customer Services Manager

Posted 1 week ago

Tower is rated 4.2 based on 5,223 reviews