Tottington Motor Company Reviews

Name: Tottington Motor Company
Address: 35-38 Eton Business Park, Bury Road, Radcliffe, Manchester
Rating: 4.83

4.8 Rating 247 Reviews

98 %

of reviewers recommend Tottington Motor Company

Company Reviews

Metrics

Info

4.8

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Tottington Motor Company:

Tottington Motor Company a family run business, established for over 40 years has always over 60 quality used vehicles always in stock including a range of automatic vehicles, with the majority of our stock with one previous owner.

Our growing customer base is built up from our loyal customer base, recommendations and reviews you’ll read here because we believe in quality, customer care and attention to detail.

All our vehicles are sold with a full service and MOT and we welcome our customers to come back 6 months later for a free 88 point check.

Since 1970, Tottington Motor Company (or Totty Motors as it’s affectionately known) has been supplying Bury, Tottington, Bolton, Rochdale, Ramsbottom & Manchester as a whole with quality used vehicles and competitive finance packages to our customers.

Our state-of-the-art onsite workshop offering several classes of MOT’s, Service, repairs and free tyre fittings offers a half price MOT when a full service is carried out. Our work comes with a 12 months parts and labour guarantee. As well as this, our workshop offers a free courtesy car and offer a pick-up and drop-off service within 7 miles.

TMC Leisure, the sister company of Tottington Motor Company stocks a vast range of leisure vehicles including teardrop trailers, caravans, motorhomes. TMC Leisure are the UK & Ireland sole concessionaires for Caretta Caravans, the largest Roller Team & Sun Living by Adria dealership in the North and continues to build partnerships with key motorhome manufacturers including Auto-Trail Tribute. Auto-Trail Tribute will be introduced the TMC Leisure range in February 2019.

TMC Leisure holds open days on a regular basis and offer a try before you buy scheme.

Visit Website

Phone:

01204 882211

Email:

sales@tottingtonmotorcompany.co.uk

Location:

35-38 Eton Business Park, Bury Road, Radcliffe
Manchester
M262ZS

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Tottington Motor Company 5 star review on 7th July 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price around for a day hire. Easy booking process and collection was also hassle free. The van was great, it was brand new. I would definitely recommend TMC, the whole process was a pleasure.”

Helpful Report

Thank you for your review, we are pleased that you were happy with the service that you received.

“I am never let down... Always go the extra mile to make sure they do the best for the customer.... The whole team are brilliant... But special shout out for Julie... She's amazing solves everything 😁”

Helpful Report

Thank you Denise, your custom is much appreciated.

“Just left my car for its annual service today - thank you to all the staff at Tottington Motors, brilliant service, and car cleaned too as part of the service. Thank you”

Helpful Report

Thank you, we are are pleased that you are happy with the service that you received.

“I don’t write reviews too often but the team at TMC deserve the positive feedback! Top class service from the motorhome rental team at TMC, with a special mention for Greg (or ‘Gregon The Great’ as our 3 year old daughter called him) and Angela. Nothing more was too much trouble, vehicle was practically brand new and immaculate, and pickup/dropoff was seamless. Thank you to all the team behind the scenes who help provide such a great customer experience. Wouldn’t hesitate one bit to recommend TMC for motorhome hire. Once our time comes to buy, we’ll be hopping back on the ferry from Belfast to buy from TMC :-)”

Helpful Report

Thank you very much for your lovely feedback and we hope you had a lovely holiday! We hope to see you soon.

“Greg Julie and the service always do an excellent job. Thanks Chilltime Campers”

Helpful Report

Thank you for your feedback, we do appreciate your custom.

“Hi guys big shout out firstly to Emma who was so helpful and polite and funny made renting a van so easy and simple super van too new clean tidy pleasure to drive Emma really helped us out of a tight spot over the weekend many thanks for your help I would definitely recommend this company and would not hesitate to use them again better rates than all the top names too so it's bye bye enterprise and all the others try Emma and the team you won't regret it oh and they hire campervans too great work guys”

Helpful Report

Many thanks for your review. We are happy we were able to help you. Hopefully we will see you soon

“I took my motorhome in for repairs to some accidental damage and habitation check and the service was exemplary.”

Helpful Report

Thank you for your feedback, we are pleased that you were happy with the service you received.

“Absolutely fabulous to deal with. We recently purchased a VW camper from Tottington and whilst viewing several garages we very quickly decided this was the company we wanted to deal with. Harry was brilliant in letting us test drive numerous vehicles and answering our many questions and emails without sales pressure. Jason also went out of his way to find answers to queries. Sorry it has taken a while to post a review but we have been enjoying our van so much and definitely made the right choice of van and vendor. We have since realised that the conversion company are also very highly rated too as VW specialist approved and this gives us a high degree of comfort about safety too. We were very pleased in how we were looked after by Harry and Jason and cannot recommend highly enough. Price, collection service and customer service all excellent- a super family business.Thanks all.”

Helpful Report

Thank you so much for your lovely review, we are pleased that you are happy with your purchase and the service that was provided to you.

“Excellent service and customer support from Harry Melling. The camper van was immaculate when we picked it up with a thorough handover. Prompt emails to confirm receipt of bank transfer.”

Helpful Report

Thank you for your lovely feedback, we are pleased that you were happy with the service that was provided to you. Enjoy your travels and thank you for your custom.

“I have used TMC for over 20 years and have bought several vehicles from them and I have also used them for all MOTs, servicing and repairs. They have always provided an excellent service and the staff are knowledgeable, courteous and efficient. Thank you TMC!”

Helpful Report

Thank you Wendy for your lovely feedback. Your custom is much appreciated.

“Best garage ever ! Been a customer for many years because they never rip me off, always give first class service and Julie on reception makes you feel like the most important customer in the world.”

Helpful Report

Thank you Cath, your custom is much appreciated.

“I have used Tottington Motor Company for nearly 10 years and the service has been excellent from the first time I visited them. They offer a knowledgeable, competitive and reliable service where nothing is too much trouble”

Helpful Report

We are pleased that you are happy with the service we provide, thank you for your custom.

“Have used TMC for many years for both car sales and servicing My car had it’s annual service today and I received the usual pleasant and efficient dealings with TMC”

Helpful Report

Thank you for your feedback, your custom is much appreciated.

“Really good efficient and friendly service, would recommend to anybody”

Helpful Report

Thank you for your feedback, we are please that you were happy with our service provided.

“I recently bought a campervan from Tottington Motor Company and cannot praise them highly enough. Because I live in Northern Ireland and, due to personal circumstances at the time, could not travel to view the van in question Jason, Gavin and Harry went to great lengths to give me as much of a virtual experience as possible, answering numerous questions promptly, sending over videos and giving me a live 'walk-around'. This service was only topped by their impeccable delivery service! I know they promise free UK delivery but did not expect that to stretch to Northern Ireland. Not only was the van delivered right to my home as promised but Jason flew over to give me a comprehensive hand-over. Unbidden, he even sent a couple of extras including a small stool in the post a couple of days later. This first class treatment didn't stop with delivery. A minor issue involving a remote control was quickly resolved and a few further questions rapidly answered. I've had experience of a couple of motorhome dealers in the past whose attitude just doesn't compare with that of Tottington's. Jason and his team went over and above the call of duty to make my purchase a smooth, happy and easy one.”

Helpful Report

Thank you Philippa. We are pleased that you were happy with the service that you received from TMC.

“Service team went above and beyond to help me fix the tap on my motorhome. Nothing was too much trouble. Would recommend without hesitation.”

Helpful Report

Thank you for your review it is much appreciated.

“All promise - no follow through. We booked a VW campervan with the intention of trying before buying. We were told the hire vehicle came with various fittings so we paid £250 deposit in January for a week’s hire in April. Within one week of booking, we double checked what the van came with, ie. TV aerial and awning. We were told that it didn’t so we cancelled, as the whole purpose of the booking was to experience a van similar to what we planned to buy. We weren’t given our deposit back, even though we cancelled after just 6 days of booking. Numerous phone calls, emails and posted letters later, all of which were ignored, their official line is no refund of deposits. At no point could we speak to anyone in authority. What incredibly poor customer service to say the least. Even if a deduction had been made for the first week of booking before cancellation it would be understandable but to keep the full £250 after just 6 days of booking is unjust. What a lost opportunity too as we were serious about buying a van.”

Helpful Report

Hello Mr & Mrs Crowden, Thank you for taking the time to leave a review, I am afraid that your review is really not a true reflection of the service received. I am aware you attended the Manchester Motorhome & Caravan show in January 23 and from that show you made contact with our hire department. To be clear and you could see at the show by the campervans on display, none of our hire campervans or motorhomes have retractable awnings fitted, our campervans do not have a television or aerial fitted due to the space limitations and at NO point did I or any of my team advise you that our rental campervans had awnings and televisions installed. In your written communication to us of the 26th February 23 you state that at the show you were impressed with what you saw and how Harry dealt with you both. Harry did discuss the "try before you buy scheme" and as such you made a booking for April 2023. We had made it clear in all of our communication with you and also in our written terms and conditions of hire that we issued to you that the booking deposit of £250 is non-refundable, we do not hide the fact at all. Angela in our hire department took a further call from you within a few days of your booking asking us to confirm that the new VW campervan you would hire in April 23 would have fitted a retractable awning and a television with a television aerial, Angela proceeded to advise you that none of our campervan hire fleet had a retractable awning fitted or a television and aerial installed, Angela then proceeded to involve myself to see if we could assist further to meet your expectations. I use a portable television along with a exterior mounted aerial and I offered to loan to you this so you could have the television experience whilst you had our VW campervan on hire, we say to ALL customers that we are unable to guarantee a good television signal as it is area dependant of course. At this point you advised that you wish to cancel your booking, Angela had made it clear that you would loose your deposit, you then wrote to me and in your words to appeal to my sense of fairness in our customer reviews, as we have already advised you of our terms and conditions of hire from the outset and you have not liked the fact that I am unwilling to override the decision made by our very experienced rental manager you see it fit to write an inaccurate 1 star review. We are of course very happy for you to commence with the hire that you booked or for you to move the dates, should you wish to proceed with the hire then please do call our reservations team on 0161 725 5400. Kind regards Jason Mawdsley Managing Director

“Brilliant range of motorhomes. Would recommend.”

Helpful Report

“Third rental with Tottington- great service, great vehicles, friendly people”

Helpful Report

“thanks shelly for making hiring a van so easy ,all the paperwork sorted before you go so its pay and pick up the keys .will use again”

Helpful Report

Tottington Motor Company is rated 4.8 based on 247 reviews