Swimming Pool Chemicals Reviews

Name: Swimming Pool Chemicals
Rating: 4.84

4.8 Rating 5,285 Reviews

97 %

of reviewers recommend Swimming Pool Chemicals

4.8

Based on 5,285 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swimming Pool Chemicals:

swimmingpoolchemicals.co.uk is part of Total Pool Chemicals, one of the UK's leading suppliers of leisure pool and spa chemicals. We have been supplying speciality chemicals and technical expertise to many of the country's busiest pools since 1988. In 2001 we founded swimmingpoolchemicals.co.uk to bring our competitive prices and plain-talking problem solving skills to the domestic customer. We aim to sell you the best quality products at competitive prices and provide help and advice without technical jargon.

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Swimming Pool Chemicals 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

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“I ordered the items on Friday for delivery Monday, I received a text from DHL on Monday at 8:46 am saying delivery between 12:00 to13:00. At approx 13:30 I contacted your customer line who said they would track it, and some wwoild call me back when they returned from lunch. Approx 2 hours later I still had not received a call back, so phoned again , told the person dealing with it was on the phone and would call back. I received a call back saying the driver was 2 houses away on my road, I asked what time he would deliver and was told not today as he could not find the house , I asked why he did not phone me as he has my mobile,was told he might have been busy. I then asked if I would therefore receive the delivery the next day ,as I had stayed in all Monday afternoon. I was then informed this was not possible as the package had been returned to sender (your office). I was then informed the package would be delivered Wednesday which it was What annoyed me was the casual attitude as if to say well it’s not us it’s DHL but surely you have a contract with them . There was no consideration to the time I has to take off, if next working day delivery is not guaranteed it should not be stipulated. I still don’t understand why the driver who I was told had my mobile did not phone.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we are sorry to hear of the poor delivery service you have received on this order. We always pride ourselves on our good customer service and unfortunately we were let down by our courier DHL in this instance. They for some reason scheduled a return to us on the Monday/Tuesday after not being able to locate your house, so we resent the order on Tuesday for delivery Wednesday which we are glad to hear you received. We can only apologise for the inconvenience for the delivery delay on this occasion.

Posted 4 years ago

“Excellent service ! Bought a basic kit for our 12ft pool and got everything I needed complete with instructions on a laminated card ! Not having a clue what I was doing this was incredibly helpful ! Order arrived next day and I was able to get our pool up and running for school holidays”

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Posted 4 years ago

“Next working day delivery 1 tub of shock chlorine and one of normal (the sachets are a great idea so easy to calculate what you need to dose with) lots of info on the website as well, very pleased (free floating duck thermometer as well) would use again”

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Posted 4 years ago

“Great service at a reasonable price arrived next day.”

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Posted 4 years ago

“Brilliant service, was a bit late ordering for next day delivery but it arrived the next day 😀 Comes with clear instructions and my pool is now crystal clear”

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Posted 4 years ago

“Very quick, expert & helpful response to queries, fast accurate delivery. Thank you for all your help.”

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Posted 4 years ago

“Website well laid out and easy to order. Prices competitive and delivery on schedule (with a "slot" texted in advance).”

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Posted 4 years ago

“Excellent service , delivered next day within the hour slot allocated.”

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Posted 4 years ago

“Brilliant speed of order processing and delivery. Always good stock in both quantity and diversity of products - However, on this occasion, free thermometer given with order was duff from the start - worse things have happened at sea!”

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Posted 4 years ago

“Spot on delivery. Fantastic service and good quality chemicals.”

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Posted 4 years ago

“Excellent service. Chemicals arrived the next day as always, well packed and good condition”

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Posted 4 years ago

“Chlorine tablets arrived promptly & were left where requested. A broader choice of a 'free gift' that was available would be appreciated. I now have 3 unused pool thermometers in reserve! Nice to get a free gift though.”

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Posted 4 years ago

“Dose exactly what it says on the box.. easy to use and working great so far, the beat Stabilised Chlorine Granules i have bought .easy to control the chlorine in the pool”

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Posted 4 years ago

“Had stock of what I needed and dispatched it quickly.”

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Posted 4 years ago

“I'm new to swimming pools. Found the help and advice very useful. Products and service excellent too.”

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Posted 4 years ago

“Good product, price and postage, perfect!”

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Posted 4 years ago

“When it comes to service, communication, product quality, speed of delivery, and price for pool supplies. In my view nobody does it better! Thanks SPC keep up your excellent service.”

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Posted 4 years ago

“Great value and received order earlier than expected”

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Posted 4 years ago

“Very good service parcel arrived quickly and was well packaged”

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Posted 4 years ago

“Small Ground Pools starter kit: Quick delivery and great laminated instruction sheet”

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Posted 4 years ago

Swimming Pool Chemicals is rated 4.8 based on 5,285 reviews